[Resolved] Yatra — cheating in cancellation refund amount

SivanandanK

from Chennai, Tamil Nadu

Address:	Hyderabad, Andhra Pradesh
Website:	www.yatra.com

I have booked a bus ticket in YATRA website [booking ref:[protected]] for total ticket fare of Rs1943. Total amount paid from my bank account was Rs1626 [[protected]discount)-181(E-wallet amount)]. But due to some reason i cancellated the ticket before 24hrs of journey. If cancellation done before 24hrs of travel, refund amount will be 85% of ticket amount (as per my YATRA ticket copy) which is coming around Rs1651 (85% of Rs 1943). Hence final amount to be refunded will be Rs1335 (Rs[protected] after deducting discount and E-wallet amount. But YATRA refunded me only Rs 1269 and they are not giving proper justification for the refund amount arrival basis. Each time during telephonic discussion, their customer care persons are telling different arrival basis and no body was ready to clarify the clear refund basis.
Please help in this matter as I dont want them to cheat people like this anymore.

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Mar 5, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Jan 29, 2018

Updated by SivanandanK I have booked a bus ticket in YATRA website [booking ref:[protected]] for total ticket fare of Rs1943. Total amount paid from my bank account was Rs1626 [[protected]discount)-181(E-wallet amount)]. But due to some reason i cancellated the ticket before 24hrs of journey. If cancellation done before 24hrs of travel, refund amount will be 85% of ticket amount (as per my YATRA ticket copy) which is coming around Rs1651 (85% of Rs 1943). Hence final amount to be refunded will be Rs1335 (Rs[protected] after deducting discount and E-wallet amount. But YATRA refunded me only Rs 1269 and they are not giving proper justification for the refund amount arrival basis. Each time during telephonic discussion, their customer care persons are telling different arrival basis and no body was ready to clarify the clear refund basis.
Please help in this matter as I dont want them to cheat people like this anymore.

Verified Support

Feb 02, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Thank you for contacting us at Yatra.com !

We would want to inform you that we have processed the refund of Rs. 1269.00 in your credit card and Rs. 181.00 in your yatra e wallet account against Yatra Reference Number -:[protected] on 15 JAN 2018. In case of refund to bank account/credit card, yatra takes 24 Hrs to process your refund. Further the private sector bank may take 2 to 3 working days and public sector bank may take up to 7 working days for the refund to reflect in your account.

We hope this helps resolve your concerns. Should you require any further assistance, please call us on[protected] /[protected] For holidays please call on [protected].

Regards
Yatra Care !

Feb 02, 2018

Updated by SivanandanK Did I tell anything that amount was refunded. Like above reply, YATRA is giving irrelevant replies. Iam asking about refund arrival issue. Yatra is talking about when it will be credited. It was already credited and amount was less compared to the committed amount in my ticket (for cancellation). YATRA has to provide the basis of that refund figure Rs1269 or Rs 1450 (ie Rs1269 + Ewallet Rs181).
Requesting YATRA not to repeat same statement again and again.

Feb 02, 2018

Updated by SivanandanK Did I tell anything that amount was not refunded. Like above reply, YATRA is giving irrelevant replies. Iam asking about refund arrival issue. Yatra is talking about when it will be credited. It was already credited and amount was less compared to the committed amount in my ticket (for cancellation). YATRA has to provide the basis of that refund figure Rs1269 or Rs 1450 (ie Rs1269 + Ewallet Rs181).
Requesting YATRA not to repeat same statement again and again.

Mar 01, 2018

Updated by SivanandanK What is the use of this consumer complaint website... Till date no response/proper justification for the above complaint from yatra service ... Yatra service also repeating the same refund disputes again and again... Please take necessary action or else inform straight away that Yatra won't respond to its customers...