[Resolved] Yatra.com — airlines cancelled the flight, but yatra is not refunding the amount

[Resolved] Yatra.com — airlines cancelled the flight, but yatra is not refunding the amount

S SushanthP Mar 13, 2020

I have booked my flight tickets (Indigo) from bangalore to dehradun (Travel date:29th march 2020, pnr hlt2ua) and dehradun to bangalore (Travel date:5th april 2020, pnr nlsm3n) through yatra app for a family of 5. On 9th march i realiesd from te indigo website that boht the flights were cancelled. I reached out to yatra support and ticket 24479342 was raised. Initially yatra team said, i will have to pay hefty fine even if airlines cancel the flight. Later yatra team suggested to either opt for an alternate flight or opt for refund. I replied on 9th march evening mentioning that i am opting for refund. After that reply, there is no communication/response from yatra team on refund. Now it is more than 3.5 days. I raised another case 24469952 to understand the refund process. I got a response saying they will get back, but no reply for 3.5 days now. My rs:50, 000 is stuck here. I am looking for fast refund of the amount. As per indigo airlines policy, if airlines cancel the flight, full refund will be given Was this information helpful? No (0) Yes (0)
Mar 18, 2020 Complaint marked as Resolved Issue resolved. I received the refund of flight tickets Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Mar 13, 2020 Updated by SushanthP Booking Ref No for my flights bookings are [protected] and[protected] Verified Support Mar 14, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Sushanth, Greetings from Yatra.com! This is with reference to your complaint regarding the refund under PNR NLSM3N & HLT2UA. We have checked the details & would like to inform you that the cancellation has been done as per the policy. And the refund is under process. Please note, Yatra takes only 24hrs to process the refund, Further, if the payment was made through Private sector bank then it will take 2-3 working days & if the payment was made through Public sector bank then it will take up to 7 working days to reflect the credit into your account. Regards, Yatra Care! Mar 14, 2020 Updated by SushanthP Thank you Yatra team. For my Bangalore to Dehradun flight, I got SMS from Indigo that it is cancelled, got email from yatra mentioning that that the refund is initiated.The trip is removed from my 'Upcoming trip' section in the app as well. But for the Dehradun to Bangalore flight, I ddnt get the SMS/refund email and the trip is still showing up as 'upcoming' in the app. Kindly help in cancelling my 'Dehradun to bangalore' trip as well. Regards. Sushanth Mar 14, 2020 Updated by SushanthP HI Yatra team, Now I got the automated email from yatra for the refund Dehradun to bangalore' trip as well. Thanks a lot. Only concern is Rs:400 /person/trip is Yatra convenience fee which is not refundable even if the airlines cancel the flight Mar 16, 2020 Updated by SushanthP Yatra team, Since the cancellation was not from me ( It was from the airlines due to the pandemic - Covid-19), could you please consider waiving the convenience fee ? If I get full cancellation, I will be back to yatra again for my next trip. Verified Support Mar 17, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra.com! We have checked the details and found that refund is already processed under both the bookings, however, the convenience fee is non-refundable. We would not be able to refund the convenience fee since it is a non-refundable component. We hope you understand this as well. Regards, Yatra Care Verified Support Mar 17, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra.com! As a gesture of care, we are refunding the convenience fee amount into your Yatra wallet. So that you can use the same in the future bookings. Regards, Yatra Care Mar 18, 2020 Updated by SushanthP Hi Yatra team. Thank you for the kind gesture. I received the e Cash which I will use in full on my upcoming trip after the Covid-19 situation stabilize. I will continue to be your loyal customer. ( As of now also, all my hotel/bus/flight tickets are booked through yatra app ). Thanks again. Sushanth Verified Support Mar 20, 2020 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra.com! Yes, you can use the E-cash for your future bookings in a single go. Please make sure, using E-cash you will not be able to use other promotional discounts. Regards, Yatra Care Regards, Yatra Care
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Comments

essa pradhan

Mar 16, 2020

Based on the price shown on the yatra app, I booked my ticket for 16th March. I made a payment but received unconfirmed message. The amount has been deducted but there's no way I've been able to get my refund. The reference number is[protected].

airlines cancelled the flight, but yatra is not refunding the amount - Comment #3662545 - Image #0

airlines cancelled the flight, but yatra is not refunding the amount - Comment #3662545 - Image #1

airlines cancelled the flight, but yatra is not refunding the amount - Comment #3662545 - Image #2

Akilesh holmukhe

Aug 28, 2022

this is in regards to booking reference number[protected]. flight was cancelled from airlines end. still you are deducting convinience fee of rs. 1000. i do understand its a non refundable component. but think from my end as a consumer, i am not being serviced and already incurring losses like my plans, meetings, bookings, other dependencies etc as flight is cancelled by airlines. in such case, is it ethical to deduct another amount adding up my losses further. requesting you to waive off convinience fee which will allow me to further use this app and share to others. thank you