[Resolved] Yatra.com — back door illegal very high convenience charges without disclosing the same while quoting the total price of the ticket.

[Resolved] Yatra.com — back door illegal very high convenience charges without disclosing the same while quoting the total price of the ticket.

S Seniors2Change from Bengaluru, Karnataka

We two senior citizens booked bangaluru to mumbai and back tickets thru yatra.com online. Now they are refusing to book wheel chairs for us which is done by all other similar portals. Secondly they did not disclose about their high convenience charges of rs.400 per person while quoting the total price of the tickets but suddenly collected the same during the payment very smartly. Not clarifying the statutory provisions and backing for the same making it illegal for refunding the same. Even on facebook avoding the required efficient and judicious services and fooling the aged passengers. Was this information helpful? No (0) Yes (0)
Oct 17, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 06, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greeting from Yatra.com! We request to kindly share your Yatra Booking Reference number for our team to assist you. Thanks Yatra Care. Verified Support Sep 08, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greeting from Yatra.com! As per our records wheel chair assistance has been added to your booking. Hope this resolves your query. Best Regards, Yatra Care
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