[Resolved]  Yatra.com — Cnacellation refund

Address:

New Delhi, Delhi

This is in regard to the refund of my cancellation ticket, which was booked for Delhi-Varanasi on 21st Oct. 2014. The travelling date was 22nd Oct. 2014. The Cancellation details for Yatra Ref is [protected]. I have cancelled the ticket just few hrs later after the booking because of some emergencies. After the cancellation I received the confirmation of ticket cancellation through the mail as well through the message. Few days passed after I didn't get my refund back, I contacted yatra customer and the executive refused to process the refund in cash. As per his information the refund was processed to E-cash. I have tried to contact Customer care twice through the mail for the positive response. But Same thing is repeated in both mails received in replies from Yatra that money is processed in the ecash. My concern is here that why my money has been processed to E-cash, without my information? As per yatra mail and massage, which I received after the cancellation, I have right to get my refund back, two days ago I talked Ms.Ruchi Avasathi (Domestic Supervisor). Neither she didn't reply pleasantly nor she supported me on phone. I have also mailed to CEO of Yatra, but didn't get reply. This is a big amount of 11207 Rs. These yatra charges for everything and keep money of the customers. The airways company refunded the money to them, but bloody nonsense Yatra kept my money. AWARE OF THESE YATRA CHEATERS. Never book ticekt from yatra.They make the customers fool. Disgusting services. Will never recommend any one.