[Resolved]  Yatra.com — confirmed hotel voucher and hotel denied check-in

Website:

yatra.com

I had booked single room for my friends who were travelling to rishikesh on 30th september for check-in for 1st october. When two of my female friends reached hotel, they denied check-in. They were like its yatra's fault and yatra was saying its hotel fault, in between this i was not getting any update from yatra customer care, they told me that i would be receiving call back, which i dint received.

When i called them 3rd time, they were like hotel is full and they sold inventory committed to us, so i requested to arrange room in some other hotel, but they were saying its full booked, and they cant do anything about it.

I never expected this from yatra, they didn't even bothered of security and safety of two women travelling and that too they denied at 8:00 pm in the evening and couldn't even arrange a single room in full rishikesh.

Even in there terms and condition they have stated that "your reservation is guaranteed for arrival on the confirmed check-in date only"

These people should be punished.