[Resolved]  Yatra.com — disastrous service and cheating by Yatra

Address:

Thane, Maharashtra

DISASTROUS AND BELOW PAR SERVICE PROVIDED BY YATRA. Sir/madam, I have booked Odissa package “Blessed Odissa standard” costing approx32000 Rs on 4th Sep online as advice by yatra customer executive madam Anjali Aswalby paying advance of 8700.My departure date was 24th of December. 1) Advance booking on 4th ofSeptember as travel date was 24th of December: Advance booking done so as we get goodhotels and also there was pooja scheduled in Puri with relatives so could notbe missed. I have booked the package on 4 th of Sept. And with conditions ofthe hotels like lotus resort and fort mahodhabi. And your customer careexecutive (ANJALI ASWAL) committed for same.Yatra reference no. S-1086222. I have told customer care executiveif these hotels are available then and then book the package, and customer careexecutive committed for same.I am told for rest payment service department willcall u. 2) No call from Yatra after advance takenand some mal practice of advance taken. Since no call fromYatra and only 20 days left for departure I contacted yatra customer care, I amshocked to learn that my package was bookedfor Manilla and its over as departure date was 8th of October. I have triedfor two days to convince them that my travel dates and destination. Later Mr Neerajfrom your customer care confirm same and told me that booking in the hotels arefull you have to change hotel rooms. I asked him I havebooked on 4th of Sept and why now hotels become full, He repliedthat Yatra has booked same hotels but hotels have cancelled bookings as theygot customers with high rate paying, “ye sabto India me chalta hai.” I complaint to Yatraat all level by email but could not resolve. 3) Poor response to complaint. After lots of effortsyet one customer executives come in to picture on date 15th Dec nameMr. Ashish Kumar. He told me sorry and asked to take refund, I told him, I havebooked well in advance and all my relatives have booked their tour to Puri fordoing some rituals. He asked me to pay rest amount and I did same. Later he confirmedthe package on 18th December withnew reference no S-1342621. What about old reference no. It seems some mal practise. 4) Hotels provided in Konark and Puri wasfar below standard. Finally we startedtour and experienced disastrous service from Yatra. They provided hotelin konark name Surya Inn, to my surprise it is not hotel it is lodge. Problemswith surya Inn § It is lodge and made by converting a house to lodge, ground floor owner stay topfloor small rooms in which they kept us. § No drinking water facility in room. § As per package every day breakfast wasincluded but breakfast was not provided. § No hot water facility, hot wter was notprovided. In Puri we wereprovided Surya Beach Inn this is also budgeted hotel not a standard hotel asmentioned in package. 5) Very very poor response to customercomplaints: I have contacted no. Oftimes to customer care their response was very poor. There is no system inYatra for customer complaint no complaint no. Etc. So many time they disconnected call purposely and most of the time done by Anjali Aswal. I have complaint to Yatra but till dateno response, issue is so much inconviense, stress they provided, also moneytaken for standard package but package was lower than budget package.