[Resolved] Yatra.com — duping armed force personnel

livelydeepali

from Chennai, Tamil Nadu

Website:

yatra.com

I am wife of an officer serving for indian army. I was booking a hotel with yatra.com and came to know about their "special discounts" for defense personnel. So i tried booking the hotel from my husband's account instead. To my shock - i came to know yatra is charging more as hotel tariff from an armed forces officer than a regular civilian indian citizen. And so i rather chose to book the hotel from my account instead.
I am sure there must be so many armed forces personnel who would have suffered as a result of this fraud - unaware of this scam - which i too would have been if i had not double checked the tariff from my account.

I am attaching the screenshots as a proof taken at exact same time for both our accounts (Regular and armed force personnel)

+2 photos

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Nov 12, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Deepali,

We regret the inconvenience caused and we thank you for raising the issue with us. We have contacted the concerned team and we will update you with a resolution at the earliest.

Best Regards,
Yatra Care

Verified Support

Oct 11, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Deepali,

Greetings from Yatra.com!

We have checked the details from our end and we would like to inform you that the second screen shot shared by you is through Tripadvisor. We would request you to kindly log in on a fresh page of Yatra.com for the price and to confirm the booking.

Best Regards,
Yatra Care