[Resolved] Yatra.com — fake booking and cheating customers | |||||
I had booked a service apartment through yatra.com and paid 100% advance money what they demanded from me and they confirmed my booking with reference number[protected]. But when i travelled to that destination and reached the service apartment, i was shocked to know that i don't have any booking in that service apartment... The owner of that property told me that he had informed yatra that there are no rooms available on the same day when i got the confirmation from yatra that your booking has been accepted. So, yatra executives inspite of knowing the fact that owner of that property has refused my booking, they didn't informed me about the same and i was in deep trouble along with my family in the unknown location. When i complaint yatra team, they said they are helpless now and cannot do anything to get alternate arrangement. Now imagine, where will i go with my family in that unknown place?? This is the worst experience i had ever... Was this information helpful? | |||||
Mar 2, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jan 30, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings from Yatra.com! Regret the inconvenience this may have caused you. Due to lack of availability we could not confirm your reservation. We understand your distress and would like to render our due apologies once again, for all the inconvenience you have gone through. As per our records, customer care team would have contacted you for all your concerns and have shared the required information with you, we have processed full refund against your booking. Please treat this as an isolated case and give us another chance to serve you better. Please feel free to contact us again in case of any additional help required. Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist. Regards, Yatra Care ! | |||||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Thank you for contacting us at Yatra.com !
We truly apologize for the inconvenience you have faced in this regard. We would want to inform you that we have processed full refund against Yatra Reference Number -: 1901826391368 on 19 JAN 2018. In case of refund to bank account/credit card, yatra takes 24 Hrs to process your refund. Further the private sector bank may take 2 to 3 working days and public sector bank may take up to 7 working days for the refund to reflect in your account.
We hope this helps resolve your concerns. Should you require any further assistance, please call us on 955 5800 800 / 1860 5000 500 For holidays please call on 18602002323.
Regards,
Yatra Care !