[Resolved]  Yatra.com — Flight Cancelled after booking with Yatra.com

Address:	New Delhi, Delhi, 110028
Website:	www.yatra.com

I have booked a return ticket from New Delhi to Bagdogra from 6th April 2017 till 16th April 2017.

Although the departure ticket is confirmed but the return return ticket has been put on awaited status.

I have received a confirmation mail from YATRA stating that a representative will call me to confirm the details but none of the representative contacted me.

I have tried contacting the yatra representative yesterday night through the app portal but again no response.

Today afternoon i have contacted yatra on[protected] ans an executive Ms. Jabneet Kaur (Complaint No 3015595 )informed me that the new fare rates are 8000+ and i need to pay the difference of amount 4000 to get the tickets confirmed.

She also infomed that the rates are updated dynamically and there was some issue with the Yatra site therefore wrong airline price was displayed on the site and booking of the tickets took placed at the wrong displayed rates.

As this is a problem from the Yatra site then why i have been levied an extra charge of Rs 4000. Its a responsibility of Yatra to provide updated information on their site if they are doing booking on a real time basis. Any discrepancies should be bear by yatra site not by the consumer.

When i asked about the consumer complaint helpline no and email id on which I can raise this issue, she refused to provide any of the details.

I request you to confirm my current booking or refund me the fare as per the current rate (Rs 8000) through which I can do a new booking of the same day else I will be forced to move to DGCA and consumer court.

Booking Reference No:[protected]