[Resolved] Yatra.com — Hotel booked in advance through yatra.com but practically not booked

bsinha1961

from Lunglei, Mizoram

Address:	West Tripura, Tripura, 799006
Website:	www.yatra.com

I have booked the hotel through Yatra.com on 06/05/2017. When I reached the said hotel, Mithran Residency, Chennai at about 9-20 pm on 16/05/2017, the hotel manager simply told that no such booking has been done and they had similar cases reported earlier. I phoned to yatra customer care[protected] and to my surprise the Lady on the other part told me to that booking has not been done and asked me to find another hotel. I asked her that I am new in Chennai and asked her whether She can alternately arrange any hotel. She told me that She would try and I asked her to ring me back. She never rang me back. After half an hour I phone back but another male voice responded without any knowledge my situation. I explained again and He also could not help me. At 9-30 with my Son, the mental anxiety I suffered is not expressible by words...
Booking Reference Number –[protected]
Hotel Confirmation Number: YAT[protected]

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Jun 22, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

May 20, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Sinha

Greetings from Yatra.com!

We sincerely regret the inconvenience this may have caused you which was completely unintentional. Since the hotel could not confirm the booking due to inventory issue we have initiated the full refund from our end on the booking post your consent. Yatra.Com takes 24 hrs to initiate the refund. If payment has been made from a private bank, it will reflect in the same account within 48 working hrs and if payment has been made from nationalized bank, it will take up to 7 working days for the credit to reflect in your account.

Best Regards,
Yatra care.