[Resolved]  Yatra.com — Hotel booking at yatra

Address:Jharsuguda, Odisha, 768201
Website:www.yatra.com

Dear sir
I mr. Bhabatosh mishra booked a hotel (Hotel rudraksh palace ) at ujjain through yatra.com having booking reference number: [protected] and invoice no: dvtg/2016‐17/2776330 having voucher number a-804811. On sunday 20 th march 2016.
And also paid for that a total of ₹15652 .00 with transaction id :[protected], ₹15471.00 + transaction id : 7c[protected]c30q0-ylp, ₹181.00.
They also gave me confirmation voucher having voucher no : a-804811.
But on next day i.E on 21st march 2016 afternoon some one called (Mr amit kumar) from yatra.com called me and forced me to cancel the booking as per him the property is sold out.
But i have the question why they gave me confirmation and deduct my money immediately. And why should i cancel my booking.
I need the booking not the money .
Not expecting such kind of behaviour from a reputed company.
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Aug 8, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Complaint comments 

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Dear Mr Mishra, Regret the inconvenience this may have caused you. As checked our team is already in contact with you and trying to search an alternate option for you. Your booking was confirmed but later hotel informed us about non availability. We would request you to please allow us some time to check another alternate hotel for you. Thanks, Yatra Care

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