[Resolved]  Yatra.com — Hotel denied hotel reservation against confirmed Yatra.com voucher

Website:

www.yatra.com

I booked my hotel on yatra.com on 4th dec for a family trip to Amritsar(28th dec 2016). On 27th evening, i got a call from yatra executive stating that the hotel is sold out. i was about to board my Delhi flight from where i would take the train and had no idea what to do as i was in transit and will have limited access to network. i have spent so much time over net to book the hotel with such good reviews. in the entire transit i was stressed and following up trying to convince the executive. finally they gave me alternative hotel with very poor review even in their site, So i denied. I demanded incase u cannot provide me the same hotel or a hotel with similar good customer rating, u have to provide me a quality 5star hotel as i didn't have time to review their hotel options anymore. I went to the same hotel which i had a confirmed voucher from yatra and they said that yatra has communicated with the hotel only 2 days prior my check in and so they were not anymore available with the rooms. the entire picture was clear. i was travelling with an infant and my dad's health was also not so good. i tried explaining to the executive again and again but in vain. i even said i will make a consumer complain but they did not listen. me and my family had to face immense stress and inconvenience for this negligence. it was really unexpected from such a popular company like Yatra.com