[Resolved] Yatra.com — I have been charged twice for the same booking thru my axis bank credit card.

sudarshangandhi

from Kolkata, West Bengal

Address:

BE15 saltlake kolkata 700064, Kolkata, West Bengal

Dear sir, i booked my return tickets for 2 adults from kolkata to mumbai and back on 23rd feb 2019 at 7.12 53 seconds pm. Vide my reference no[protected]. Recvd your confirmation along with tickets for rs16718/. My debit in axis bank credit card is rs 33436/. Contacted axis bank immidiatly and advised to take up matter with you for refund of extra amount..
Please revert back urgently. Tickets were of spicejet flights.
Gandhi

Was this information helpful?

No (0)

Yes (0)

Mar 30, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear customer,

Greetings from Yatra.com!

This is with reference to your concern regarding the payment deduction under the reference number[protected].

We would like to inform you that we have checked the details and found that only one transaction charged to us. There is no other transaction we have received. Request you to please cross check the status with your respective bank.

Regards,
Yatra Care

Related Yatra Online / YatraTrip.in reviews

View all 2577 Yatra Online / YatraTrip.in Reviews

Comments

manuwalia

from Gurgaon, Haryana

I made a qutub minar ticket booking attempt with yatra app on 6.2.10 for Rs 1100/-.The amount was debited from my account however the ticket could not be booked and I am still waiting the refund even after the given refund period for 5-7 days.

Ref no[protected]
Date 6.2.19

Yatra Online / YatraTrip.in Customer Care's response, Feb 28, 2019

Verified Support

Dear Manuwalia,

Greetings from Yatra.com

We are unable to retrieve the details with provided reference number. We would request you to kindly share your registered email ID and contact number to enable us to assist you. You can also share the details with us at [email protected] or [email protected].

Regards,
Yatra Care