[Resolved] Yatra.com — Misleading and lying | |||||
I have purchased shimla, manali tour package in yatra.com. my ref number is YH1968600. Before purchasing they said cab service is included in the package but when i was in manali cab driver refused to take me to rohtang pass and he said im not allowed to go there but u need to hire a private cab.i don't know if he is telling the truth so i called yatra executive, he said in the mail we mentioned you that rohtang pass is on direct payment basis but when i got that mail i called them to inquire particularly about this matter but what their executive told me is "direct payment for entrance fees and other entertainment activities that's all" he didn't mention any thing about separate cab.so i hired a separate cab for Rs. 2500/- Because of this my days plan is delayed and dissatisfying.Please make them refund the amount for the cab. Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved | |||||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
At the onset please accept our sincere apologies for the inconvenience caused. Since it was mentioned in the itinerary shared by you that Rohtang paas is on direct payment basis. We regret to inform that there would be no refund in this case.
Regards
Yatra care