Yatra.com — Money got debited from bank account but flight ticket not booked

Aditya Dushing

Sep 17, 2022

Address:	Gurugram, Haryana
Website:	Yatra.com

I’m writing in regards to a flight booking that I made on Yatra.com on 16th September 2022, 9.55 PM(IST). My money got debited but the flight was not booked. I have already raised support ticket on your Yatra application but no one seems to revert back on it.

May you please resolve this issue at the earliest and process my refund. I would be forever grateful.

Please find the details below.

Flight details;

Name : Aditya Dushing
Email id : [protected]@gmail.com
From : Bangalore to Mumbai
No of tickets : 2
Name of the travellers : Aditya Dushing, Viraj Aher
Date and Time : Sept 26, Monday 21.45 IST (Indigo Airlines)
Amount : 4820 Rupees
Upi transaction id :[protected]

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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Aditya. Greetings from Yatra.com! We regret the inconvenience caused. We would want to inform you that your amount of INR 4820.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account. Regards Yatra Care

Sep 26, 2022

Updated by Aditya Dushing It’s been 6 days. I haven’t received my refund yet. Please look into it.