[Resolved] Yatra.com — no refunds for flights cancellations @ yatra

Bhasker Anand

from Hyderabad, Telangana

Address:

Rangareddy, Andhra Pradesh, 500018

Booked ticket for sep-2-2017 for 4 paxs unfortunately my travel plan was postponed. When i tried reaching yatra for rescheduling my tickets they simply added all the unnecessary fees & doubled the amount for rescheduling. So i finally decided to cancel my tickets for which yatra is ready to pay rs.0/- (Zero) against my cancellation. When i asked is this is fair they simply answer saying that those were airline charges. However i reached airlines for cancellation they were ready to refund 2870/- from their side but yatra had levied some unnecessary charges & made it rs.0/- (Zero).

What a wonderful platform yatra had choose for business by targeting the airline customers.

I request the concern authorities to look into this kind of online frauds & regulate them.

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Sep 30, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Aug 26, 2017

Updated by Bhasker Anand I still have got the time to cancel the tickets . So i can give 2 options either cancel the tickets with best refund amount or reschedule the tickets by changing the names in the tickets.

Verified Support

Aug 26, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Would request you to please share your Yatra booking reference number and your registered e mail address so that our team can assist you further.

Thanks,
Yatra Care!

Aug 26, 2017

Updated by Bhasker Anand Booking reference no :[protected]
[protected]@gmail.com

Aug 26, 2017

Updated by Bhasker Anand PNR#:NYPM5D

Verified Support

Aug 27, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

As per our records, customer care team would have contacted you for all your concerns and have shared the required cancellation and amendment charges with you. Should you require any further assistance, please call us on[protected] /[protected] or alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care !

Aug 28, 2017

Updated by Bhasker Anand Dear yatra team,
That is what I'm trying to explain, is it fair enough for you guys to refund rs.0/- for cancelling rs.10781 tickets.. thought the airlines are refunding 2780/- after my conversation with the team but you people deduct that amount & giving nothing .

However this was the first time I used yatra for booking flight tickets but you guys have a great memorable experience for first time user. Great going guys.

If you guys really consider a customer grievance then you could at least try to make a customer happy by providing the best possible refund amount at least to e-wallet or in form of coupons.

Still awaiting for possible solution from Yatra team.

Thanks
Anand.P

Aug 30, 2017

Updated by Bhasker Anand Yatra team,

Still awaiting for your response & best possible solution.

Verified Support

Aug 30, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Bhasker,

We would want to inform you that cancellation charges are applicable as per airline ticket rules. On reference[protected] cancellation charges are INR 1522.00 + INR 400 Yatra service fee. Charges would be applicable per passenger per sector and promotional discount INR 220.00 is non refundable your refund would be INR 848.00. Cancellation can be done 12hrs prior to departure from Yatra end. Do feel free to contact us on [protected] for any further assistance required.

Thank you,

Yatra Care.

Sep 22, 2017

Updated by Bhasker Anand Received 1248/- as refund which is not at all justified.. thank you so much for creating the best ever experience for using yatra for 1st time ..