[Resolved] Yatra.com — Non refund of amount against unconfirmed pnr flight booked on[protected]

rsvramana

from Hyderabad, Telangana

Website:

www.yatra.com

I have booked a flight ticket from srinagar to hyderabad, telangana state on 24-05-16 and an amount of rs.16787 was debited towards booking reference[protected] from my account and immediately i got a message that the ticket was unconfirmed and refund requst has already initiated and the amount rs.16787 will be refunded to my account within 5-7 working days. But the same was not refunded/credited to my account even after the expiry of said period.
Hence requesting for the immediate refund of my amount.

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Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Comments

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Verified Support

Dear Ramana,

Greetings from Yatra.com!

Your refund of INR16787.00 has been processed from our end on 24th May 2016 under bank reference number “74766516145620521840368”. We would request you to contact the grievance cell of your Bank through which the payment was done to Yatra.com. Please provide them the above mentioned number to check the refund status. Incase Bank confirms you that the payment has not been received or refund is not processed from Yatra.com, We would request you to please share the written communication with us to take it forward with the bank.

Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist.

Best Regards,
Yatra Care