[Resolved] Yatra.com — Not refunding for ticket booked

ind_rakesh

Address:	110092
Website:	yatra mobile app

Hi,

I used yatra mobile app to book a flight ticket for travelling to Patna from Delhi on 22nd February 2017. I booked the ticket and paid the fare using netbanking. When I got the ticket, it was from Patna to Delhi on 22nd February 2017. The app took the old data and generated the ticket.

On requesting for refund, yatra is not entertaining this request.

Yatra reference number . This incident has impacted me such that I won't be using yatra or any other mobile app to book especially flight tickets in future. I would also like to hightight that the website was saying it was a refundable ticket, so I had booked the ticket. Now they are not entertaining any request for refund.

I would request other prospective customers to be careful when the yatra app says it's a refundable flight ticket.

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Mar 12, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Rakesh,

Greetings from Yatra.com!

Regret the inconvenience caused. We request you to please share your Yatra booking reference number to take it further.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care

Jan 29, 2017

Updated by ind_rakesh Dear Yatra/Friends,

I had contacted you several times and I did not get any cancellation and refund assurance from you.

My booking reference number is[protected].

The experience o[censored]sing yatra mobile app for ticket booking has been very pathetic and I want to spread awareness among my friends and social circle to stay away from using yatra mobile app for flight ticket booking.

I would like to inform my friends that whenever you get any discount offers from yatra, please don't get tempted. The site gives you a very little discount and also wrong information about refundable tickets. I am sharing my latest experience with you. It's better to book flight tickets from Airline website.

The experience o[censored]sing yatra mobile app for ticket booking has been very pathetic and I want to spread awareness among my friends and social circle to stay away from using yatra mobile app for flight ticket booking.

I am also planning to lodge a complaint with DGCA to save prospective passengers from getting cheated by such apps and companies.

Regards,
Rakesh

Verified Support

Jan 31, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Rakesh,

Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest.

Best Regards,
Yatra Care

Verified Support

Feb 08, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Rakesh,

Greetings from Yatra.com!

We sincerely apologize for the inconvenience caused to you. As per our records, you have canceled your booking from airline and full refund is under process. Refund will take 5-7 working days to reflect in your account. Hope your query has been resolved.

Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com

Best Regards,
Yatra Care