Yatra.com — not responses and not refunding money

Address:

Gwalior, Madhya Pradesh

Dear sir/madam we are mailed in yatra.com- ""we booked a room in Hotel Caurvey Inn from yatra.com Hotel Details:- Reference No.[protected] Hotel confirmation number- YAT[protected] Hotel Cauvery Inn Address: Daba Gardens, Visakhapatnam Phone:[protected] Total Amount pad: Rs. 2, 602 The hotel owner (hotel Cauvery Inn) refused to provide the room as they didn't have a vacant room. So they shifted us to second hotel (Hotel Jaipur) where the hotel owner said they didn't have any AC room. After that again they shifted us to a third hotel (Iswar Residency). There the hotel owner said that they don't have a 4-bed room and each room can have only two people at max. So we were offered to stay in 2 rooms where we had to pay Rs. 400 per night per bed. So in total we had to pay Rs 1600 which was surplus to the amount we paid when we booked the room in Cauvery Inn through Yatra.com. The rooms that were provided was very poorly maintained and the harassment caused to us during this entire trip is extremely uncalled for. Kindly explain why such incident happened and please initiate the refund immediately. The refund amount 2602+1600=4202 Rs. An early reaction is solicited."" we complain in yatra.com at 18-08-14 but till now not responses from yatra.com. your needful action required thank you