[Resolved] Yatra.com — Payment done but no ticket.

Akash Sajan

May 23, 2022

Website:

yatra.com

I had tried booking through payment by UPI. But for some reason the payment went through and the page was still stuck at "Payment initiated". This was almost for an hour on the same page. I have not received any ticket or acknowledgement from Yatra. What can I do?

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Jun 12, 2022

Complaint marked as Resolved

Had to make numerous emails and a complaint on this website. Yatra only replies once to a particular email. Subsequent follow through is non existent. So, if there's an issue, keep sending them emails, otherwise you wont get what you deserve.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

May 23, 2022

Updated by Akash Sajan My email ID which I used for booking is [protected]@gmail.com

May 23, 2022

Updated by Akash Sajan I have received acknowledgement and it says that they'll investigate within 48-72 hours. Hope it resolves soon.

Verified Support

May 23, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 1241 is under process from our end. Please note Yatra takes 24-48 hours to process the refund. Further, your bank may takes 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

May 30, 2022

Updated by Akash Sajan Still haven't received the refund after 5 days of processing the refund. Will wait for the 5-7 working days mentioned by you.

Jun 06, 2022

Updated by Akash Sajan Even after numerous emails and 14 days after the complaint, Yatra hasn't yet refunded the amount.

Jun 12, 2022

Updated by Akash Sajan Finally got the refund after 19 days.