[Resolved] Yatra.com — Payment done but ticket not booked

sangeetha kk8

Sep 15, 2022

Website:

yatra.com

I have booked a flight ticket for 2 people from mangalore to Hyderabad for 25th september on Yatra website through Skyscanner app.

Then the amount was debited but ticket was not booked. I waited for 48 hrs but still no reply from either bank or yatra.

I booked the ticket at 11:53 A.M on 13th september and paid through Paytm. The linked bank account with Paytm is Union Bank Of India.

Flight Details - INDIGO - 6E 7142
20:45 - Mangalore
22:30 - Hyderabad
I am adding all the images necessary

+2 photos

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Oct 23, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Sangeetha,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number[protected].

We would like to inform you that a refund of INR 12104.00 for your booking is being processed.

Kindly note, Refund will be processed from Yatra's end in 24 hrs . You will receive an email notification once the refund is processed from our end.

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

Regards,
Yatra Care