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[Resolved]  Yatra.com — Refund not processed yet

Flight PNR: PQQNHR
Yatra booking reference:[protected]
Refund amount: 10407/-

We had booked a round trip flight from Bangalore to Delhi for 12th April, 2020. Since the nationwide COVID lockdown had started, all flights were cancelled & we are supposed to be given full refund.

We are yet to receive the refund for New Delhi to Bangalore leg of the trip, which amounts to a refund of ~10k.

Whenever I press the button to process my refund, I get a message that the airlines has accepted my request & my ARN details will shared shortly, but that never happens. I have now attempted this multiple times over last 1-2 weeks.

I also filed an official complaint with Yatra (id:[protected], but that got closed multiple times without any proper communication (image attached)

Please help us get the refund.
Refund not processed yet
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Apr 4, 2021
Complaint marked as Resolved 
I followed up the issue on Twitter. I was asked to try processing the refund again. This time, I chose the NEFT transfer option. After 2-3 days, the amount was finally credited into my bank account ! Maybe, it was some technical issue due to which refund was not getting credited back into the original credit card all this time. The whole experience could have been better though. I have to come expect better from yatra.com
Feb 14, 2021

Complaint Status

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We have received the refund for your PNR - PQQNHR. Kindly follow the below steps to claim your refund. Please note once the refund is processed from our end, you will receive an email notification regarding the same.

Step 1: Visit this link to login into Yatra My bookings section - https://secure.yatra.com/manage-bookings/allbookings#/list
Step 2: Click on the "Check Refund Status" Button.
Step 3: Click on the given link to claim and process your refund.

Alternatively, you can visit https://www.yatra.com/online/claim-your-refund for help on claiming your refund. Regards, Yatra Care
Feb 19, 2021
Updated by souvikkrm
As I mentioned in the original complaint, I have done this multiple times. Every time I do this, I get a message saying "Your refund of amount Rs. 10, 407 has been initiated successfully from Yatra into your originals mode(s) of payment. Your ARN details will be shared with you shortly." But I never receive the ARN details for tracking. The refund is yet to be processed.
Feb 22, 2021
Updated by souvikkrm
Any update on this ? I'm yet to receive the refund. I have tried claiming the refund multiple times, but didn't receive any mail with ARN details. I try re-opening the support ticket, but it gets resolved automatically without any explanation.
Mar 22, 2021
Updated by souvikkrm
It's one month since the last update. No update on the ticket yet. I'm yet to receive any refund.
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    Yatra Online / YatraTrip.in
    Customer Care Service
    Customer satisfaction rating
    71%
    Complaints
    2008
    Pending
    471
    Resolved
    1258
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    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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