[Resolved] Yatra.com — Refund not processed yet
Flight PNR: PQQNHR
Yatra booking reference:[protected]
Refund amount: 10407/-
We had booked a round trip flight from Bangalore to Delhi for 12th April, 2020. Since the nationwide COVID lockdown had started, all flights were cancelled & we are supposed to be given full refund.
We are yet to receive the refund for New Delhi to Bangalore leg of the trip, which amounts to a refund of ~10k.
Whenever I press the button to process my refund, I get a message that the airlines has accepted my request & my ARN details will shared shortly, but that never happens. I have now attempted this multiple times over last 1-2 weeks.
I also filed an official complaint with Yatra (id:[protected], but that got closed multiple times without any proper communication (image attached)
Please help us get the refund.
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Apr 4, 2021Complaint marked as Resolved
I followed up the issue on Twitter. I was asked to try processing the refund again. This time, I chose the NEFT transfer option. After 2-3 days, the amount was finally credited into my bank account ! Maybe, it was some technical issue due to which refund was not getting credited back into the original credit card all this time. The whole experience could have been better though. I have to come expect better from yatra.com
Feb 14, 2021
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Feb 17, 2021Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We have received the refund for your PNR - PQQNHR. Kindly follow the below steps to claim your refund. Please note once the refund is processed from our end, you will receive an email notification regarding the same.
Step 1: Visit this link to login into Yatra My bookings section - https://secure.yatra.com/manage-bookings/allbookings#/list
Step 2: Click on the "Check Refund Status" Button.
Step 3: Click on the given link to claim and process your refund.
Alternatively, you can visit https://www.yatra.com/online/claim-your-refund for help on claiming your refund. Regards, Yatra Care
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