[Resolved] Yatra.com — Refund of INR 5590 not provided where Bus Service cancelled

dharmraj Sharma

Jun 27, 2022

Address:	HM Vibha Towers No 66/5 25 7th floor Luskar, Hosur Rd, Adugodi, Bengaluru, Karnataka 560030
Website:	www.yatra.com

I have booked bus ticket for trip to Tirupati from Bangalore for June 28th from Yatra.com

I got the call from the Seabird Turist that the bus journey is cancelled because of low occupancy and they have initiated refund of same to Yatra on 22th June.

But I have not received the refund yet and I have tried using claim refund option on yatra website and app multiple times but did not received any response from your side.
Also there is no contact number to connect with yatra for Bus booking support.

I have written multiple mail to o: [protected]@yatra.com, But no response.

My Yatra support Incident ID 'YA:32138458'

Please refund ASAP.

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Aug 12, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to initiate the refund of INR 5590 for your booking. Yatra takes 24-48 working hours to process the refund. Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care