Yatra.com — regarding cancellation of ticket and refund

Address:

Pune, Maharashtra

hello sir

i am from pune and cancelled my ticket of Kolkaata to Pune quite in advance from YATRA.com.

i found the refund was almost 50% of the net amount. I like to know how this agents make money out of cancellation and bully passengers.

while booking they do not show any refund amounts and once they are booked they cancellation amount wht thye collect is too high.

so i like to know is there in law which could permit this type of BROAD DAY ROBBERTY COULD BE STOPPED