[Resolved] Yatra.com — regarding my holiday booking | |||||
My name is pankaj kumar yesterday i booked my holiday plan to ooty through kritika sharma customer representative. She booked my holiday but when i saw the hotels which she booked in ooty is not upto the mark which is simple a gues house and he told me its rating is 3 star which is totally wrong in the morning i called her but he din't not pick my call i tried several time but no responce from their site. And when i call to another no they told me to call support department or mailed i mailed it but no responce from there site also i paid 25000 which is a huge amount i feel bad that brand like yatra do like this to their cutomer. My ref no is approved: yh4578353 Was this information helpful? | |||||
Jan 1, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Nov 18, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greeting from Yatra.com! We regret the inconvenience caused to you. We have received your query & would respond to you at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Nov 28, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, As per records, our customer care team would have contacted you for all your concerns and have given the required information and assistance to you.Team have offered the alternate hotel options to you as per your choice, hope the issue is now resolved. Should you require any further assistance, Feel free to write us back. Best Regards, Yatra Care ! | |||||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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