Yatra.com — Serious grievance against yatra.com for poor service and financial fraud.

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Sir, I booked my bus ticket for Luxury Volvo from Shimla to Delhi on 22 May, 2015 through yatra.com but got a worst experience with it. I paid Rs. 1149/- for it, while other passenger paid Rs. 800 for the same bus ticket through various travel agencies. It was a financial fraud at the first side. I booked my window seat as 20 but not given to me booked seat because many travel agencies booked the same seat to number of persons. After that, AC pipe was leaking on my seat and water were leaking on me dip by dip and my whole seat got totally wet in half an hour and no seat was vacant and driver and conductor of bus DL 1PC 0805 misbehaved with me and told me that"we cant do anything, call to yatra.com from where you booked my seat, finally I traveled my whole journey throughout in standing position from 10:00 PM to 6:00 AM, while I paid the exceeded amount for my journey. Finally, I found that yatr.com is doing fraud with their customer and focusing only looting the customer instead of better service. Now, I submit my serious grievance against the financial fraud and mental harassment and demand to refund total money within three days, otherwise I will take strict action against the organization with supportable evidences. I have clicked all supportable pictures for the mentioned incident and financial fraud and will take appropriate action against this fraud and cheating with innocent passengers. Earlier action is highly requested in this concern. Please find attached pictures of mentioned incident as a supportable document.