[Resolved] Yatra.com — Unauthorized / access charges for cancellation | |||||
Hi, I earlier booked a ticket from Mumbai to Hangzhou through yatra.com but i had to cancel the ticket more than a day before because of visa issues. Initially when i spoke to yatra customercare, they confirmed that cancellation charges are around 6400Rs and i confirmed them to cancel the ticket. It was around 28hours when i confirmed cancellation. Later i followed up with them to ensure that its cancelled but no response. When i followed up again, they increased cancellation charges to 10, 100Rs with some excuse. I raised a complaint and no one responded. Let me know if i can send you full email communication Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Dattatray,
Greetings from Yatra.com!
We sincerely apologize for the inconvenience caused to you. Our team has contacted you and initiated the refund. Refund of INR 28, 753.81 has been initiated on 14 Oct and it will be credited into your account within 3-5 working days. Hope your query has been resolved.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
Greetings from Yatra.com!
We sincerely apologize for the inconvenience caused to you. Our team has contacted you and initiated the refund. Refund of INR 28, 753.81 has been initiated on 14 Oct and it will be credited into your account within 3-5 working days. Hope your query has been resolved.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
Regret the inconvenience caused. We are looking into your query and our team would respond you at the earliest. Request your patience in this interim.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care