[Resolved] Yatra.com — vacant rooms are not updating in yatra website | |||||
I am nikhileswarreddy, i have booked 2 rooms in yatra.com. I have mail with confirmation "booking reference number[protected]. Kindly note, your booking is now confirmed. You are not required to contact yatra to confirm further". So by believing on yatra hotel bookings i have booked my train tickets, after 5 days of my booking i have received a call from customer care, hotel rooms are unavailable so please accept cancellation of your hotel booking. I have requested to yatra customer care to arrange rooms in another hotel based on your contacts in that area because of already train tickets are booked. But yatra customer care are not helpful. Hotel name swastic residency, proddatur, andhrapradesh. Sincerely, i need justice, no one wants to hardly suffer by booking in this hotel. My sincere advice to yatra customers is do not totally believe on yatra.com at the neck of the moment they also not helpful. Try to check twice to contact with hotel where you have booked. Please Was this information helpful? | |||||
Dec 23, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Nov 22, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Nikhileswarreddy, Greeting from Yatra.com! We sincerely apologize for the inconvenience caused to you. As per our records hotel you have booked was unable to honor your booking. Hence booking was cancelled and full refund was processed from our end on 21st Nov 2017 in your same mode of payment. We have taken up a serious note & feedback has been shared with the concerned team for further improvement. However, again we request that kindly treat this as an isolated case and rest assured you would never have this kind of experience in future. Thanks Yatra Care | |||||
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