Yatra.com — Worst service ever experienced for online booking cancellation

I had no problems booking online with yatra.com for domestic flight and hotel. Unfortunately I had to cancel my trip from Canada to India for this december as my father has been diagnosed with cancer. And when I tried to cancell my booking, my God what a nightmare. I have been trying for the last 2 days to cancel my flight and hotel booking and this is still not done. First I couldn't reach the phone number provided from Canada. I got another number to call from yatra US and had to call them 4 times before I got an agent who gave me a number to call in India. I found your agents who deal with domestic packages really lack knowledge about your cancellation policy and to top it off I did not receive the email confirmation that my booking was cancelled. When I called back the next agent could not find my booking reference, and she could not help me as the system was down now. I still dont know if my booking has been cancelled and if I am being refunded my money. Kudos to yatra.com for giving me the worst travel booking experience of my life, and I travel around the world all the time. I will definitely flame yatra.com on social media every chance I get. I thought I had encountered incompetence before, but yatra.com does take the cake here.