Yatra.com — Worst travel portal and customer service

Address:

New Delhi, Delhi

I am a regular online travel customer but this was my first dealing with Yatra.com. After booking some package deal online and upgrading to a better hotel(after paying extra) on speaking with a customer service representative, I was called back 48 hours after to be told that the hotel is not available on my dates. Not when I had paid the advance, not when I had paid the balance, but 48 hours after making full payment to Yatra.com. Mr. Sahil from Yatra had called me to break the news and told me few other hote options to choose from, none of which were upto the standards of the upgraded hotel I had paid for! On exchanging numerous calls between one another, he kept telling me that they were giving me an upgraded option for their mistake but trust me, all the hotel options provided by them were downgraded if anything! They gave me a total of 5 options none of which were upto the mark and hence we couldn't come to a conclusion. Now they wanted to cancel my booking and refund me my money.. Which would have been ok if my package wasn't for 7 days ahead (in which case flights had already gone up and I hadn't prepared for such a disastrous customer service experience) and I was left handicapped! Now the cherry on the cake, I will receive the refund in 6-7 working days! Now how am I suppose to book my vacation when my money is tied up with these amazing people??!