[Resolved] Yatra.com — Would not issue the refund | |
I had booked a ticket from yatra.com which i then cancelled within 24 hours so the airline involved refunded me the entire amount. Yatra representatives told me it would maximum 15 days for the money to be refunded (website states 7-10 days). It has been 15 days and my money has not been refunded. The refund status page reads the same (refund initiated, check after 48 hours) for the past 10 days. Their customer care number is not reachable (it says the number does not exist) and they aren't replying to emails either. All attempts at contacting them even through their social media page has been in vain. Was this information helpful? | |
Aug 13, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 02, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
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