[Resolved] Yatra.com — Yatra a cheater

Anant Kaur

from Unnao, Uttar Pradesh

Address:	Gurgaon, Haryana, 127921
Website:	www.yatra.com

Yatra reference no. Yh3266755

Yatra has cheated us..

We have booked our international holiday to europe which was to be departed on 23th may..
But manish anand who was main handler of our tour package haven't infromed us for all the documents and precautions to be taken for visa approval.. Becoz of which our visa got rejected..
And when we asked for the reason they just time passed 5-6 days then later told that u will have to apply again for which u may get appointment on 16may and our departure is on 23 may.. Later saying that visa takes 7-10 days for approval..

When we asked him to transfer our call to his seniour.. He made us to talk to his colleage megha.. About whom we came to know that she is not his seniour.. He did not transfer our call.. And dumped our package on his own..

Then we asked them to postpond our trip, as it was yatra 's employee mistake.. Still they are not getting ready..

I think yatra is now preparing its employees for how to take money from customers first in the name of booking holidays and then tell them that their visa is rejected and not refunding a single penny to customer..

Yatra has cheated us for ruppee 70000. For which i want refund..
Otherwise i will have to go to cunsumer court as i have all the phone recordings and proof for yatra cheating..

I will make sure all my friends and family member would never turn to yatra.. Worst website for any of booking..

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Jun 23, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

May 18, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Anant,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and our team would respond at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care

Verified Support

May 18, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Anant,

Greetings from Yatra.com!

We have checked our records and our findings are as below:

1. Booking was created on 29th March and agent acknowledged the booking on 01st April and informed to arrange all the required documents for France Visa.
2. We received the documents and took France visa appointment on 07th April and you went for bio metric on the same day.
3. The France visa takes time to come 15 to 20 working days where in we came to know about rejection of visa on 26th April and embassy didn't share the reason with us.
4. We informed the same to you and advised that your visa got rejected by embassy and accepting or rejecting visa application is a sole discretion of Embassy.
5. As the departure date was 23rd May, we requested for re application of visa and took appointment on 16th May as per 01st available date of Schengen visa.
6. Before taking the appointment, dated 16th May, We clearly advised you that visa might will not come before the departure date and Yatra would not be responsible for your trip and as per payment time lines you have to make payment ( We need 50% payment 30 days prior to departure & 100% payment 15 days prior to departure) client was agreed on call.
7. When you requested us to change the departure date. Team contacted the concerned and clearly advised, the cancellation policy (50% cancellation charges as per policy) and you have to pay additional amount for the new date.
8. You were not agreeing on the same and denied to go for an appointment which was scheduled on 16th May, Cancellation policy was already shared and booking amount will be forfeited was also advised.

We regret; however there will not be any refund on this booking. Please feel free to contact us again in case of any additional help required.

Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist. For holidays please call on [protected].

Best Regards,
Yatra Care