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Yatra Online / YatraTrip.in

[Resolved]  Yatra.com — Yatra.com Ticket not booked but amount got deducted

Website: Yatra.com

I tried to book hotel twice but both the time transactions failed but money got deducted from bank account.
Have already sent an email to yatra team with all transaction details. It is almost 20days and need a faster resolution.
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Mar 5, 2022
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2022
Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care
Jan 20, 2022
Updated by muktikantatripathy Hi Team,

Below are the details.

Email ID used: tripathy.[protected]@gmail.com
Name: Muktikanta Tripathy
Date of transactions: 24th Dec
Amount : 10944 * 2
Verified Support
Jan 22, 2022
Yatra Online / YatraTrip.in Customer Care's response Hi, Thank you for sharing the requested details. As checked with the given email id, there is no booking confirmed. Further, we have forwarded the request to check the payment status and will get back to you with an update via email/call with in 48-72 working hours. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care
Verified Support
Jan 27, 2022
Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

Thank you for your patience. We would like to inform you that your amount of INR (10944.00) and (10944.00) was refunded from our end on 25th Jan 2022 in the same mode of payment. Further, your bank may take 5-7 working days for the credit to reflect in your account.

Regards,
Yatra Care
Mar 24, 2022
Updated by muktikantatripathy Hi Team,

Amount is still not refunded to my account.
Bank has raised a 2nd level chargeback on 21st Feb. could you resolve the issue asap?
Mar 24, 2022
Updated by muktikantatripathy Why this issue marked as resolved? Could you open it again?
Verified Support
Mar 26, 2022
Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care
Mar 28, 2022
Updated by muktikantatripathy Hi Team,

I have raised this issue almost four months back and till now money isn’t refunded. Could you escalate the issue as a high priority? Why Yatra is waiting for 2nd level chargeback?

Yatra should refund the amount to the account from which it was debited.
 
2 Comments

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Comments

Hi Team,

Below are the details.

Email ID used: tripathy.[protected]@gmail.com
Name: Muktikanta Tripathy
Date of transactions: 24th Dec
Amount : 10944 * 2
Reply
I made a booking from yatra .. my money got deducted but there was no booking shown or confirmd ..I want my money back
Reply
Tejashwi Das's reply, May 2, 2023
Email id. [email protected]
Date of transaction 02.05.2023
Amount. 902rs

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