Yatra.com — Yatra NOT ISSUING GST Bill

Hi,
I had booked a hotel through Yatra and compelted my stay on 16th/17th.
Hotel Booking ID:[protected] .
Hotel confirmation number: YAT[protected]
Complaint Number 'YA:32043033'[protected]My-Booking

Post that i have not received the GST bill.
When I approached them they are saying Hotel witll give.
When I speak with the Hotel they are saying Yatra has to give.

Is Yatra getting GST credit for itself and NOT PASSING IT ON TO consumers?

I need them to issue me a Tax / GST Invoice.
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Jun 24, 2022
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We would like to inform you that as per records, you are already in conversation with us on the email thread Interaction Id: 32043033 and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care
Jun 24, 2022
Updated by Rosseau
Hi Yatra Team,
Glad that you have responded.
I am attaching your 'so called' response and subsequent closure.
The law says that - IF YOU TAKE MY MONEY - then you MUST issue me a Tax Invoice.
You stance that Hotel will issue is NOT VALID. The Hotel says that I have NOT recd payment from you and hence I cannot give you the GST invoice.
I do see a Input credit in my GST system, BUT that is ONLY for the service charge and NOT the netire amount.

I AM SURE this is NOT AN ISOLATED incident. Not sure if you are CLAIMING the INputs credit for yourselves without passing it on to the end consumer!?

Please resolve this between you and the Hotel on WHO WILL GIVE ME A TAX INVOICE for the money that I paid.??

Jun 27, 2022
Updated by Rosseau
I am adding the YATRA screen shot where they mentioned the TAX amount... However niether Yatra NOT the Hotel is keen in giving the Invoice with this GST amount mentioned. WHere is the Accountability?

I am sure others are also facing such issues.

Raju

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