[Resolved] Yatra — complaint for very poor service of hotel

Bhupinder Singh Bhatoya

from Ludhiana, Punjab

Address:	143001
Website:	yatra.com

I m bhupinder singh, i was book hotel revoli room on date 9-11-17 on yatra.com.
But when i was arrived, the rooms were not in reals as shown on web site. The hotel was very poor quality. Hotel staff's behave very rude. They didnt pic the phones. Rooms were not clean. When i compaint that on yatra costumer care they said we clear you issue in just half an hour. But they did call backl till date.
I m very dis-pointed. I have costumer care phone recording.
My booking refrance no is[protected].
Thanku
Regargs
Bhupinder singh
District hoshiarpur
M-[protected]

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Dec 16, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Bhupinder,

We regret for the inconvenience caused to you!

We have received your complaint and will respond you at the earliest with the resolution. Request your patience in the interim.

Thanks
Yatra Care

Verified Support

Nov 15, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Bhupinder,

Thanks for your patience!

Would like to inform you that as we have checked with the hotelier there was no complaint, instead of lift which was not informed to you in the amenities also. Would request you to kindly share the pics of the room at [protected]@yatra.com and we will take it further with the hotel to resolve on priority.

Thanks
Yatra Care