[Resolved]  Yatra — international flight tickets have been cancelled without my consent

Address:

Gurgaon, Haryana

I have booked flights from hyderabad to paris and amsterdam to hyderabad on 19 th april and later on next day i found a doubt about name format for which i have placed a request online through mail.later as it was taking time to get call from their side i placed a cancellation of my ticket with booking refrence number[protected] after reading their terms and conditions.in which they said that without cosent of customer they are not going to initiate cancellation of ticket.after some time i got call from their customer care person in which he clarified me about the name format which does not need any changes.so i asked him not to cancel the flight ticket with ref no.[protected].but on 22 april i found an update saying that my flight wit above refno. is cancelled.i spoke to person of them in which he was just saying sorry for that and also he cant do anything for that, also said that it was system fault ...for which i said as per your terms and conditions you should not cancel the ticket without consent of customer, for which he was just saying appology...but i lost 67000 for flight tickets of 2 persons.i asked them as it was their system fault they should return my money or book another ticket for 2 people to same destination.