[Resolved] Yatra Online Private Limited, India — Yatra booking no. :[protected] | |||||
Hi sir, Yatra is providing unprofessional service? I had booked the room at chandana inn for the 3rd june night stay with my family. I had booked & received the confirmation by yatra on the 18th may When i reached the hotel & submitted all the details their receptionist causally shared they have not received any such request. After waiting for an hour at their lobby called yatra instead of helping me yatra executive spoke to at hotel reception chandana inn the receptionist & their manager mr. Nadakumar & asked me to stay at service apartment managed by chandana inn? I kept the phone. Had to talk & act tough & logic of foul play at both end & we are not fools to listen your story after sharing of exposing the double standards then the manager gave the room after 2 hours? On the 6th june your executive amit misra disconnected the phone i am unable to submit the review (I think yatra has intentionally blocked the review. I am unable to talk to them on their numbers/ no reply to email. My intention no other customer should face the same problem again & yatra should be help responsibility on ethical grounds & take to court. Regards, Hemachandran +91-[protected] Was this information helpful? | |||||
Jul 15, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jun 13, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Guest, Greetings from Yatra.com! We regret the inconvenience caused to you. Kindly allow us some time while we get this checked. Best Regards, Yatra Care Verified Support Jun 14, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Hemachandran, Greetings from Yatra.com! Please accept our sincerest apologies for the inconvenience caused to you. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur. We have contacted the hotel and they confirmed that you checked-in in room no 102. Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association. Best Regards, Yatra Care | |||||
 2 Comments | |||||
Comments
In reference to yatra ref no.[protected], E ticket for indigo flight, i have not got back the cashback till now to my bank account, i booked through axis netbanking, travel date was 1th and 12th june, 2017, round trp, indigo flight, chennai to guwahati.this is for favour of your necessary and prompt action
Yatra Online / YatraTrip.in Customer Care's response, Jun 19, 2017
Verified Support
Dear Customer,
Kindly share the offer details and T&C against which you are looking for a cashback in your bank account for us to investigate and assist you further.
Regards,
Yatra Care !
Kindly share the offer details and T&C against which you are looking for a cashback in your bank account for us to investigate and assist you further.
Regards,
Yatra Care !
Yatra Online / YatraTrip.in Customer Care's response, Jun 22, 2017
Verified Support
Dear Customer,
Kindly share the offer details and T&C against which you are looking for a cashback in your bank account for us to investigate and assist you further.
Regards,
Yatra Care !
Kindly share the offer details and T&C against which you are looking for a cashback in your bank account for us to investigate and assist you further.
Regards,
Yatra Care !
Yatra Online / YatraTrip.in Customer Care's response, Jun 24, 2017
Verified Support
Dear Customer,
Kindly share the offer details and T&C against which you are looking for a cashback in your bank account for us to investigate and assist you further.
Regards,
Yatra Care !
Kindly share the offer details and T&C against which you are looking for a cashback in your bank account for us to investigate and assist you further.
Regards,
Yatra Care !
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+91 95 5580 0800 [Customer Support]
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We are having this checked with our concern team and would update you with the details. Kind request for your patience in the interim.
Best Regards,
Yatra Care !
Your refund of INR1532.00 has been processed from our end on 27th jun. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.
Thanks, Yatra Care