[Resolved]  Yatra Online Pvt Ltd — Not providing correct information about my booking

Website:

www.yatra.com

I have booked a flight ticket(round trip) with Yatra booking reference number[protected]. Due to Corona virus pandemic both the to and fro tickets got cancelled by airlines. I am having few queries about my tickets and the refund process of my tickets. For that I have been sending multiple mails but Yatra Team is taking very long to respond and if at all they are responding, I am receiving wrong responses from them which is resulting in more confusion. Also about my return journey, the particular ticket has been cancelled by Airlines but in the Yatra website they have mentioned the ticket status as Completed which is again wrong(Attached the screenshot for this)

Its been a big headache for me because of the Yatra Teams unprofessional and irrelevant responses. They have only one medium of contact between the customer and their customer care which is through mail. They dont even allowing to contact through call or chat. Through mail I am receiving very late and wrong information as if they are reverting mails with out even reading or understanding the query. Please help me resolve this issue as these Unprofessional Yatra team is not at all ready to show some responsibility towards their customers.