I made my booking thru yatra but had to call air india to cancel. So I did. There was a penalty which I accepted. For an approx 80, 000 ticket, the penalty was around 20, 000 and I expected an approx of 60, 000/ That's what was explained to me as well, and these are the cancellation charges as per yatra as well. Then can someone explain why the refund amount is 1993 rs only? Yatra says that's what they received and they don't even have a person to actually talk to. A very rude customer service agent on Air India speaks to me and says to take it up with Yatra, where the only mode of communication is email and thats not quick enough. How do I do this?
E Ticket Number [protected]
Yatra ref number Booking Ref No.[protected]
Mar 23, 2022
Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2022
Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread (YA:[protected] and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care
Greetings from Yatra.com!
Request you to kindly share your Yatra booking number as the same is protected and also want to inform you that to avail of the benefit for the cancelation protection, the passenger needs to cancel the booking 24hrs before the departure time online with the applicable cancelation charges and later needs to register their claim for the cancelation charges online by visiting the link libertyinsurance.in or call Liberty General Insurance helpline number[protected] within 10days for the cancelation, kindly note liberty insurance policy has been again shared with you on your registered email ID. For more information, kindly visit the below link.
yatra.com/offer/details/yatra-liberty-cancellation-protection?_ga=2.[protected]....⇄
Regards
Yatra Care