Today morning (2nd Feb, 2022) I booked a ticket through Yatra app from trivandrum to Bangalore on 12th Feb, 2022. The amount of Rs 5133 got deducted from my bank account but yatra did not confirm my booking, instead after the payment was done, I got an error message in the app. There is no customer care number provided online for this company, which is very suspicious. There is no proper issue resolution. I sent an email to [protected]@yatra.com but nobody from the team has responded. I am seeing lot of consumer complaints similar to mine and I feel I have been cheated too.
Mar 6, 2022
Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Feb 02, 2022
Updated by tsnisanth2018 The email ID from which booking was made is nisanth.[protected]@gmail.com
Verified Support
Feb 02, 2022
Yatra Online / YatraTrip.in Customer Care's response Hi,
Greetings from Yatra.com!
We are sorry to hear about the issue you faced while making payments on our portal. As we checked and found that the amount of INR 5, 133.00 and INR 5, 133.00 was not charged on Yatra.com. The amount will be auto reversed by your bank. This may take 2-4 working days. We request you to check with your respective bank.
Regards
Yatra Care
Greetings from Yatra.com!
We regret the inconvenience caused. We would like to inform you that we had forwarded your details to the respective airline for the refund update as we had not received any refund from the airline end under PNR L742F4. Request you to kindly allow us 3-4 working days for the refund update.
Regards
Yatra Care