Yatra Online / YatraTrip.in Complaints & Reviews

Booking id[protected]
I have booked flight ticket with yatra cancellation protection policy.
Not able to claim refund as no liberty insurance policy number given. No customer support also.
Kindly give insurance details as soon as possible, so I can claim within given time period

Apr 6, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Mar 03, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that the Liberty Insurance policy number for your booking is [protected]. Regards, Yatra Care

Mar 03, 2022

Updated by Achal03 Where can I find the policy number ?

Mar 03, 2022

Updated by Achal03 Please help me with the policy number so that I can proceed further, its shown as [protected] everywhere else

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Mar 06, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Achal,

Greetings from Yatra.com!

We would like to inform you that to avail of the benefit for the cancelation protection, the passenger needs to cancel the booking 24hrs before the departure time online with the applicable cancelation charges and later needs to register their claim for the cancelation charges online by visiting the link libertyinsurance.in or call Liberty General Insurance helpline number[protected] within 10days for the cancelation, kindly note liberty insurance policy has been again shared with you on your registered email ID. For more information, kindly visit the below link.

Liberty Insurance Policy number:- [protected]

yatra.com/offer/details/yatra-liberty-cancellation-protection?_ga=2.[protected].93415556.[protected]-[protected].[protected]

Regards
Yatra Care

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Hi, My name is Shivam Singh & I had to cancel my flight booked from Yatra with booking ref no[protected]

The flight was covered under cancellation protection but I did not received any policy document, pls share the policy certificate no with me as I need that to claim refund.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Feb 24, 2022

Verified Support

Hi,

Greetings from Yatra.com!

Request you to kindly share your Yatra booking number as the same is protected and also want to inform you that to avail of the benefit for the cancelation protection, the passenger needs to cancel the booking 24hrs before the departure time online with the applicable cancelation charges and later needs to register their claim for the cancelation charges online by visiting the link libertyinsurance.in or call Liberty General Insurance helpline number[protected] within 10days for the cancelation, kindly note liberty insurance policy has been again shared with you on your registered email ID. For more information, kindly visit the below link.

yatra.com/offer/details/yatra-liberty-cancellation-protection?_ga=2.[protected]....⇄

Regards
Yatra Care

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When I tried to book flight ticket to travel from Bareilly to Bangalore on 23rd Feb 2022 to travel on 1st March 2022 through yatra website, amount for Rs.19691/- got debited from my Debit Card Account but ticket was not booked.

I got a debit message from the bank but there was no booking confirmation from Yatra and it said the booking was failed.

Hence I request Yatra to refund the amount debited ASAP.

I had sent lot of mails on this subject to Yatra customer support. But till now there is no reply.

Mar 30, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Feb 24, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal. Request you to kindly share the email ID used for the booking to check and assist you further.

Regards
Yatra Care

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Hi,
I booked a trip from Hyderabad to Coimbatore on Feb 21 2022. Journey date is 27th Feb 2022. My payment was made through Gpay UPI method. Payment was debited from my account and the ticket is not booked and I also didn't get the booking reference number also. I checked with GAPY customer care, they have confirmed that there is no issue from their side. Got the same confirmation from bank also. They asked to check with Merchant. As, I have my flight soon, can you help me out on this. Please refund the amount soon so that I can book the tickets again. Its very urgent
Attaching details below,

Registered email ID - [protected]@gmail.com
Amount - Rs 8909
Hyderabad to Coimbatore on Feb 21 2022

Please find attached the screenshot o[censored]PI payment.

Help us out at the earliest
Thank you

Mar 27, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Feb 23, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Abdul,

Greetings from Yatra.com!

We thank you for your patience. As we checked and confirmed that aforesaid transaction could not go through successfully. The amount will be auto reversed by your bank. We request you to check with your respective bank. We hope that above information will suffice the purpose.

Regards
Yatra Care

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I proceed for a bud booking from tirunelveli to kulasekaram. I made payment and money has been debited from my account but didn't receive any confirmation mail or message for my booking. I tried to contact customer care but no response.I have attached my payment screenshot also. kindly refund my amount as soon as possible

Mar 25, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Feb 21, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care

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"I booked direct flight on 14.02.2022 to travel on 15.02.2022 from chennai to New delhi but due to seat unavailability you shifted the same to connected flights via Mumbai without any intimation to myself, which is not correct and ethically wrong, that is why I cancelled the ticket and booked another ticket through some other vendor. Amount of INR 6, 146.98 has only been paid as refund in place of full ticket amount which is approx INR 14, 000. there was no fault from my end so plz pay my refund in full."

If you did not find my claim as correct then plz mention the email id or contact no of the person/concern where I can escalate the issue. Hoping to hear from you soon.

Rajat Bhardwaj
Mob [protected]

Mar 26, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Feb 20, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that the booking has been confirmed as per the search and selection made online by the user and the flight details is always shown to the customer on the "Review flight Details" page before entering the Traveler Details. We regret to inform you that the full refund on this would not be possible from our end. Regards, Yatra Care

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Address: Kolkata

My booking was for 19.02.2022 to 21.02.2022 which is . I paid for the booking which is starting from tomorrow, but didn't get my booking details. Kindly look into this matter as soon as possible as I have to checkin tomorrow.

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S

Shalini@2022

Feb 18, 2022

This is the screenshot of the transaction made to Yatra

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Yatra Online / YatraTrip.in Customer Care's response, Feb 20, 2022

Verified Support

Dear Shalini,

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal. Request you to kindly share your email ID used at the time of booking and the amount charged to enable us to assist you.

Regards
Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Feb 19, 2022

Verified Support

Dear Shalini,

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal. Request you to kindly share your email ID used at the time of booking and the amount charged to enable us to assist you.

Regards
Yatra Care

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Website: www.yatra.com

I made my booking thru yatra but had to call air india to cancel. So I did. There was a penalty which I accepted. For an approx 80, 000 ticket, the penalty was around 20, 000 and I expected an approx of 60, 000/ That's what was explained to me as well, and these are the cancellation charges as per yatra as well. Then can someone explain why the refund amount is 1993 rs only? Yatra says that's what they received and they don't even have a person to actually talk to. A very rude customer service agent on Air India speaks to me and says to take it up with Yatra, where the only mode of communication is email and thats not quick enough. How do I do this?

E Ticket Number [protected]
Yatra ref number Booking Ref No.[protected]

Mar 23, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Feb 20, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread (YA:[protected] and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care

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I booked 3 domestic flights for a round trip (Booking reference no.[protected] amounting to more than Rs.27k at 17:22 hrs today. The transaction was successful, and the money was deducted from my account however, the booking is still UNCONFIRMED with no PNR number generated. I immediately contacted Yatra customer care, where I was told that it is a matter of technical glitch from the side of the airlines and that the case will be forwarded...

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I booked a flight ticket thought yatra ref no[protected] for true jet flight 2T-711 from ahmedabad to kandla DT 26/11/21.pnr L742F4. Flight was canceled by airline .I have applied for redund before two months.uptil date no response from yatra.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Feb 14, 2022

Verified Support

Hi,

Greetings from Yatra.com!

We regret the inconvenience caused. We would like to inform you that we had forwarded your details to the respective airline for the refund update as we had not received any refund from the airline end under PNR L742F4. Request you to kindly allow us 3-4 working days for the refund update.

Regards
Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Feb 14, 2022

Verified Support

Hi,

Greetings from Yatra.com!

We would request you to kindly share the airline email/document regarding the flight cancelation for us to check and take it further.

Regards
Yatra Care

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YA:26908441' Fwd: REBOOKING USING CREDIT SHELL - PNR: KFJTTV

I had made a booking (Indigo Airlines) which had to be cancelled due to Covid. I received a credit shell of Rs. 10, 282 .
At the time of booking I was studying at Ashoka University and using my university email id as user id. I do not have access to that email id as I have since passed out o[censored]niversity.
I have since asked Yatra to change my email id so I can use the credit shell but they have not done so consequently I cannot used the Credit Shell. This is very frustrating. Please assist

Mar 15, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Feb 11, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As checked, you are in conversation with our Management team on which we are presently looking into. We would continue to work on that email till its resolved to your satisfaction. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care

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Dear Sir
I was trying to book my flight ticket from Delhi to Goa (roundtrip) on 7/2/22.
An amount of Rs. 27237 was deducted from my account, but booking was not confirmed.
This is really disturbing.
Please refund my amount of Rs. 27237 to my payment method immediately as I have other important expenditures to do.
Its a huge amount.
Here are the required details

Email - [protected]@gmail.com
Name - Ajay Kaushik
Date of Incident - 7/2/22

I shall be thankful.
Please find the PDF of your email attached.

Mar 13, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Feb 09, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 27237 has been processed from our end on 09 Feb 2022. Please note, your bank may takes up to 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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I have canceled tickets with airlines they have confirmed that full refund has been processed and tickets are canceled. However, Yatra doesn’t seem to have any update they keep on closing my tickets which I open via email. I have been chasing with them more than a week now. Now they have disabled my account I can’t even check my refund status

Mar 12, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

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Address: B-7/4

I booked tickets from yatra, but flight get rescheduled so I choice Plan B option and cancel the ticket, indigo fully refunded the fare but yatra doesn't refund fully

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Feb 6, 2022

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Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

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Website: yatra.com

I had purchased CANCELLATION PROTECTION with my air-tickets (Booking Ref No.[protected] on 12 January but did not receive the POLICY DOCUMENT. I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, As I have already cancelled my tickets on 2nd Feb. Please send me the document immediately. I did not receive it when I booked my tickets nor is it available for download on your website.
br...

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Address: Gurugram

Date: 4th Feb 2022
Recently AirAsia has cancelled my round trip from Bangalore to Bhubaneshwar. AirAsia provided me with option to refund or rescheduled for which I choose to refund. The airlines had initiated full refund of amount for PNR MYW55B rupees 3747 and for PNR S121KS 3558 on 21st January 2022.

Refund initiated from yatra is only 3014 and 2875.

AirAsia Yatra Cancellation Protection
3747 3014 Yes
3558 2875 No

Since I have not used yatra to cancel or neither I have cancelled the flight there shouldn't be any charges to be incurred by Yatra if it is happening it is extremely unethical and Yatra is liable to the broad daylight stealing.

Please I urge you to raise my voice against this unfair wrong doing to the general consumers.

Feb 24, 2022

Complaint marked as Resolved

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Feb 5, 2022

Verified Support

Dear Somnath, Greetings from Yatra.com! We would want to inform you that the Yatra convenience fee and the cancelation protection amount paid at the time of booking are non-refundable. As we checked the seat amount of INR 300/- each for both the booking no.[protected] and[protected] have been refunded from our end in the same mode of payment. Kindly note Further, your bank may take 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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Website: Yatra.com

Today morning (2nd Feb, 2022) I booked a ticket through Yatra app from trivandrum to Bangalore on 12th Feb, 2022. The amount of Rs 5133 got deducted from my bank account but yatra did not confirm my booking, instead after the payment was done, I got an error message in the app. There is no customer care number provided online for this company, which is very suspicious. There is no proper issue resolution. I sent an email to [protected]@yatra.com but nobody from the team has responded. I am seeing lot of consumer complaints similar to mine and I feel I have been cheated too.

Mar 6, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Feb 02, 2022

Updated by tsnisanth2018 The email ID from which booking was made is nisanth.[protected]@gmail.com

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Feb 02, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal. As we checked and found that the amount of INR 5, 133.00 and INR 5, 133.00 was not charged on Yatra.com. The amount will be auto reversed by your bank. This may take 2-4 working days. We request you to check with your respective bank.

Regards
Yatra Care

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B

Benrilo

Jan 12, 2023

Dear Yatra Team,

On 11 Jan 2023 i made a payment to your account regarding booking of round flight ticket from Dimapur to Kolkata and Kolkata to Dimapur. However after an amount of 16404 is deducted no confirmation or acknowledgement is given regarding the payment and confirmation of ticket.
Kindly let me know what is going on and when when will I receive the confirmation.

Thank you.
This is the transaction I'd number T2301112318479600857852 and collect I'd C2301112316299147346472. I paid through UPI. Kindly respond as soon as possible.

Regards,

Benrilo [censored]iri

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I had booked a flight ticket on Yatra.com.
Yatra Booking Reference:[protected]
PNR: 5VBNBK

Before Cancellation, I had rescheduled the booking through Vistara airline.

Vistara issued a New Ticket Number:[protected]

I had cancelled the booking through Yatra.com thereafter, but till now I have not received any refund amount.

Issues with communicating with Yatra.
1. On providing the Booking Reference[protected] : Yatra says: Refund already initiated. But the Vistara airlines say they have not received any refund request for the new ticket number (after rescheduling). The old ticket number is invalid for refund.
2. On providing new ticket number provided by airline after rescheduling, Yatra says the ticket number is invalid.

The refund is needed urgently for the new ticket reference 228 [protected]

I request Yatra to contact VISTARA sales for the PNR: 5VBNBK and request refund.

Mar 18, 2022

Complaint marked as Resolved

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Jan 31, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Madhusudan,

Greetings from Yatra.com!

We would want to inform you that we had forwarded your details to our team to check and assist you further, kindly allow us 3-4 working days.

Regards
Yatra Care

Feb 04, 2022

Updated by Madhusudan G S Any update?

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Feb 09, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Madhusudan,

Greetings from Yatra.com!

We would like to inform you that the ACM request has been raised by the Airline for refund and the Airline will takes 15 working days to process the refund. We would request you to kindly wait for the requested TAT and connect with us again on the same thread to enable us to assist you with the refund process.

Regards
Yatra Care

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Hi I am book bus ticket on 12 jan 2022 at 12:47 am money deduct but ticket not book. And I email on [protected]@yatra.com many time but didi not help to refund my money. So pls help to refund my money. I attached image of transaction and email on yatra. Com

Mar 10, 2022

Complaint marked as Resolved

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Jan 31, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi,
Greetings from Yatra.com!
As checked with the given email id, there is no booking confirmed. Further, we have forwarded the request to check the payment status and will get back to you with an update on the same communication thread within 48-72 working hours. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care

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Feb 07, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Thank you for your patience. Your refund of INR 580.00 has been processed from our end in the same mode of payment. Kindly note Yatra takes 24-48 hours to process the refund, further, your bank may takes 5-7 working days for the credit to reflect in your account. Regards, Yatra Care

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Address: Sy. No. 8/2, Yashwant Nagar, kharadi Road, Pune-411014, in front of Radisson Blu hotel

Dear Sir/ma'am
Please go through below mail reply received from the Air Asia and arrange return back my money as earliest possible.

Pertaining to your request for booking PNR: ITSWWI, I am happy to inform you that your full refund request has already been processed. Kindly reach out to your respective travel partner for the next steps on your request which was processed on 31st May 2022, of amount 5, 138INR.

Thanks

Regards,
Kishor Pardeshi
Cell- [protected]
kishor[protected]@gmail.com

Mar 3, 2022

Complaint marked as Resolved

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Jan 29, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Kishor,

Greetings from Yatra.com!

We would like to inform you that the Airline has given a refund for this PNR. Please claim your refund online on Yatra Portal by following the below steps. This will enable us to initiate your claim request from the Airlines for your refund.

Step 1: Click the link to login into Yatra My bookings section. - secure.yatra.com/manage-bookings/allbookings#/list
Step 2: Click on the "Check Refund Status" Button against PNR
Step 3: Click on the given link to claim your refund. (highlighted in yellow color)
Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.

Regards,
Yatra Care

Jan 29, 2022

Updated by Kishor S Pardeshi No Records Found, Please Suggest to proceed further & get refund as earliest.

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Jan 30, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Kishor,

Greetings from Yatra.com!

We would want to inform you that we had forwarded your details to our team to check and do the applicable refund, request you to kindly wait for 5-7 working days.

Regards
Yatra Care

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K

Kishor S Pardeshi

from Pune, Maharashtra

Jan 29, 2022

The window shows - No Records Found

Please check & suggest, requesting you please arrange to refund as earliest PNR: ITSWWI

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K

Kishor S Pardeshi

from Pune, Maharashtra

Jan 30, 2022

Thanks for attending my complaint on priority, Hope I will get back refund amount as earliest.

Thanks & regards,
Kishor Pardeshi
[protected]

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Yatra Online / YatraTrip.in Customer Care's response, Jan 30, 2022

Verified Support

Dear Kishor,

Greetings from Yatra.com!

We would want to inform you that we had forwarded your details to our team to check and do the applicable refund, request you to kindly wait for 5-7 working days.

Regards
Yatra Care

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / YatraTrip.in reviews & complaints page 23

Booked flight ticket under yatra cancellation protection policy but no insurance policy for claim

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Policy number needed to claim refund

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Flight ticket not booked but money from account got debited

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Payment Deducted but tickets not booked

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Money debited but booking unsuccessful

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Refund Request Yatra ref 1402220081932

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Money got deducted but didn't get the booking details

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Refund amount and lack of customer service support

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Air tickets paid but unconfirmed

Refund of ticket

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Credit shell issues

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Amount deducted but booking not confirmed - Refund of Rs 27237 not completed by company

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Tickets refund

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Not Refund fully

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Yatra not sharing CANCELLATION PROTECTION policy document

Refund of cancelled flight by airlines not fully paid by Yatra.com

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Money deducted but booking not confirmed

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Yatra Booking Reference: 2412210021926 - REFUND NOT RECEIVED

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Money deducted but ticket not book

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Refund the money PNR: ITSWWI

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