Yatra Online / YatraTrip.in Complaints & Reviews

I have book a ticket via yatra from delhi to jaipur Air india. They have charged me the amount for the meal but no meal has been given. when i check with air hosstess she told me the mistake of yatra

Hello team,
Yesterday 21st of January 2022 I was booking my flight and all of sudden my money got deducted after payment I was checking for flight ticket but there wasn't any. Please help me in terms refund my amount.
Regards
Atiq

We Booked partially refundable Flight Tickets of Spicejet worth 16880 through Yatra.com.
Yatra.com charged us a convenience charge/Fee of 25. Making An Invoice of Rs. 16880+ Rs. 25 = Rs.16905, invoice number AI2206/10223152 dated 30 November 2021, Booking Reference YT42715105. We paid 16905 by Debit Card to complete the Transaction.

On 13th january 2021, We Cancelled spicejet Tickets bought worth 16880 through Yatra. Spicejet Charged Cancellation fee of 14700 from 16880. And refunded the remaining Amount via Credit Note Invoice No: 32422/[protected] Invoice Date: 13­Jan­2022 15:01 PM amounted Rs. 2180, that will Reach Us Via Yatra.com. But Yatra is not Refunding Our Ticket Refund Amount 2180 received by them on Our behalf to Us. Kindly Look into the Matter, and Please Get Us Our Refund Amount back from Yatra.com. Have Written them 4 times, but they are giving lame answers, baseless, non-factual Replies and Not Refunding our Amount

I booked 2 tickets together and added cancellation protect on my booking. I contacted Liberty insurance and Yatra. Now they are saying that you have opted one passenger cancellation protection.
Firstly there was no option to opt passenger cancellation protect was for the whole booking. Also I paid extra for the insurance of 2 passengers.
I just received cancellation charges of 1 passenger from insurance company. There is no tele contact customer support, and email reply are late and incomplete.

I have book a flight BOM to LHR and the details were changed automatically. I haven’t been able to reach customer service and I’ve incurred a loss of 40k rs. The baggage allowance option was also not available and therefore there’s 0 baggage mentioned.

Hello Yatra Team,

Yesterday I booked four rail tickets total costing 1505.36INR and i paid through UPI. My money was deducted instantly but there was no booking for me. very disappointing experience faced on my first booking from Yatra. Please resolve this today. Either refund my money today or give me my confirmed booking as I booked. Because very few seats left I have to book again. If I don't get my refund or my ticket by today and seats gone for my date, who will be responsible. I have attached the payment prood below.

Hope Yatra team will look into it and help me and resolve this .

Thanks

Ue to Covid, We canceled our ticket from Indigo airlne with Yatra Booking ID[protected]. after discussing with Yatra that Indigo is ready to refund their cancellation amount with Indigo voucher, Customer executive from Yatra told that they will refund the whole amount they get from airline. Indigo airline has provided the Indigo vouchers for all their canceled amount,

And Inidigo has also refunded the remaining amount to Yatra as this was canceled due to covid I would expect that Yatra also refund us back refunded money received from Indigo but when I called customer executive again they refused for full refund amount

I tried to book hotel twice but both the time transactions failed but money got deducted from bank account.
Have already sent an email to yatra team with all transaction details. It is almost 20days and need a faster resolution....

Made a transaction on 18th January, where around 16, 612 got deducted but page said transaction failed. My money should have been refunded by now but it hasn't happened, please refund asap.
Why are you making it difficult for customers to book through your website?

Email is raheela.[protected]@gmail.com

My booking reference number: YH6784263. I have booked holiday trip to Mauritius travel date is 3rd February for which i had paid 30k rest of amount I had to pay for which I have asked for some time due to corona situation .When Trip was booked cases were in limited hence policy were different now the situation is different cases are huge in number but policy are not in favor of customer hence. I am asking the either full refund on the bases of medical ground or take remaining amount before 5 days of departure but yarta is not ready to accept any condition just took 30k advace and harresing people to pay full amount. Is this justified i will take this issue to consumers court.

I have been following up over emails for the last so many days as they have stopped all their contact numbers. They simply right to connect to airlines apart from general reply on mails. I tried several times to connect to Air India and it took me more then 45 minutes each time which was really frustrating. Airline kept saying that I should get in touch with Yatra as I got the booking done through Yatra.com. Airline also informed that flight has been cancelled and refund is processed to Yatra.com
Yatra.com neither informed me about flight cancellation nor informed about refund
If I go to their app and try for refund they made a remarks over there if there is any issue then yatra will not be liable for monetary losses. How come I make online cancellation of my own as if something wrong happens they I would loss hard earned money
Further to that to my surprise why they have stopped all their contact numbers? Post my mail once they called me and informed that there all numbers are stopped and email is the only way to connect. Till date there is no update regarding the refund
PNR are
Y4RQ3
HWDMJ
Y4R2Y

I have been totally harassed and frustrated
Request your support into this matter

Regards
Neeraj Kumar Agarwal
[protected]
[protected]@yahoo.com

Hi,

I have made a domestic flight booking for tomorrow using my yatra account linked with mobile number - [protected], email id - [protected]@gmail.com.

The domestic flight booking was from KJB to BLR on 16/01/2022 (Tommrow) at 3:45P.M. Money has been deducted from my paytm wallet but my ticket booking was not confirmed. Considering the fact my travel is tomorrow I am not getting any response from Yatra support and I am confused should I wait for my ticket details confirmation or will I get an refund.

My service request id : YA: 30039367.

Name-Asish Alexander A

mobile number - [protected], email id - [protected]@gmail.com.

I have booked a hotel ticket through yatra and amount for the booking deducted from my account and no booking confirmation recieved. Even there is no bookings shown in records. I have retired back after my trip. I have checked with hotel and they said no bookings has come from yatra to them. Hence I booked another room directly during my trip.

I had purchased CANCELLATION PROTECTION with my air-tickets
Booking Ref No.[protected]
Booking Ref No.[protected]
on 16 December, 2021 but did not receive the LIBERTY POLICY DOCUMENTS.
I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, if I cancel my tickets.
Please send me the document immediately. I did not receive it when I booked my tickets...

Re: RE:'YA:29457639' Yatra ref[protected]

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On Friday, 3 December, 2021, 06:23:25 pm IST, Yatra.com wrote:

Dear Customer,

Greetings from Yatra.com!

This email is with reference to your flight booking under Yatra reference no.[protected].

We wish to inform you that we have received your NEFT details .

The refund will be processed to your bank account via NEFT. Our team is working on your refund processing.

Please Note- NEFT Processing is subject to the successful validation and authentication of the details/documents provided, it may take upto 7-10 working days to process the refund.

We appreciate your patience.

Note: Please do not amend the subject line while replying.

Regards,
Aman Agarwal

Domestic Flight Service Team
Email: [protected]@yatra.com
Yatra Online Pvt. Ltd.

29457639

We wanted to continue our book in Harsha the Fern in Shimoga, Karnataka for today ie. 12/01/2022.
Checked online and booked through yatra but the money got deducted from the bank account and we didn't receive and confirmation

I, John B. Noronha had initiated an airplane ticket on www.yatra.com, on entering the details I proceeded and successfully completed with the payment of ₹5121.00 with UPI app (Google Pay). The amount has been deducted from my bank(Kotak Mahindra) but there was no confirmation on the ticket nor there has been a refund of my amount. I have sent mails to the customer care of the merchant but there has been no response to my queries.
Most of their telecommunication numbers have ceased to exist and the rest are bots with complaints stored and Goin unheard of. Hence I seeked the help of this site as many fellow users have undergone the same issue with yatra.com I have attached the required screen shots with this complaint

I booked my tickets from ranchi to goa for 26th of January 2022 and the was canceled due to operational reasons. And I have been trying to apply for a refund and they keep on showing login failed and account disabled.

My Air India flight from Delhi to Kullu (via Chandigarh) was cancelled by the airline due to bad weather. However, Yatra, after the initial response have stopped responding to my follow ups regarding the refund.

I had booked tickets for both my wife and me. The Yatra reference no. is[protected]. The mail chain on which i have ben following up has the subject line: "Re: 'YA:29939349' Refund for Flight Cancellation".

Hi Team,

I have booked a flight from Yatra on 4th January with my Phone number - [protected].

I had to travel from Gulbarga to Bangalore, and I booked the ticket vice versa ( Bangalore to Gulbarga) . I canceled the ticket immediately and booked another ticket with the same airline for Thursday.

As it was a genuine mistake and I canceled the ticket within a span of 10 minutes, now I see there is no refund added to my account. Request you to please look into this and refund the amount.
This is really a difficult time for all o[censored]s, and these things matter the most.
Thank you for responding back, I spoke with the Airlines customer service representative and what they informed me was if Yatra.com raises a request from their side, we will refund the process and it was booked in an emergency.

I request the team to kindly look into this, I understand we will have a charge added if we cancel the air ticket. But if you see I have canceled the ticket in a span of 10 mins. It was done by error. I hope you can understand my situation and give me a resolution.

It's not that i canceled due to not being able to travel, i am traveling but the location i put was wrong. Just because of a small issue, Please do not charge me for the complete amount.
I booked another ticket in the same app and went to the same destination, please refer to the booking Reference number is[protected]. It is booked under the same customer name as my mother. And she is traveling from Gulbarga to Bangalore on 6th January.

I am unable to contact Yatra as there is no customer care number number nor Yatra is not providing any resolution