Yatra Online / YatraTrip.in Complaints & Reviews

I used yatra app to book my ticket from bagdogra to Mumbai for 29th Jan money got debited from my card however am unable to see any booking confirmation or acknowledgement from yatra for the transaction I made. I called my bank they say the amount is already send from their end to yatra.. no customer care phone number is provided by yatra I wrote email to them but just recieving automated messages from yatra to how to check refund status...

Hi

I tried to book a ticket from bagdogra to Mumbai frm yatra for 29th Jan, i did the payment and it got debited from my credit card however am not able to see any booking done from my side on yatra am not even sure what is the status of my payment. I called my bank they said the amount is already transferred to merchant. I emailed tried to contact yatra customer care however am unable to contact them as they have not provided the customer care phone number..am just receiving an automated reply from yatra on every email I write back to them..this is the worst customer service any one could get from yatra

Hi. I tried booking a hotel via yatra and used UPI payment method for RS. 12472 on 1/23. The money got deducted but hotel didn’t get booked. I am sharing my UPI confirmation screenshot. Indian bank has successfully sent the money to Yatra. Please help in issuing a refund. This is very urgent.

When I tried to book flight ticket to travel from Chandigarh to Chennai on 4th Jan 2022 to travel on 5th Jan 2022 through yatra online services, amount for Rs.15802/- got debited from my Credit Card Account but ticket not booked.

Even I got a SMS from Yatra stating that the transaction is not success amount will be credited back to your bank account. But till now amount not yet credited back. Booking reference number is[protected]

Bank confirmed that the amount was settled on 5th Jan 2022 to the Merchant. Hence request Yatra to refund the amount debited.

I had sent lot of mails on this subject to Yatra customer support. But till now there is no reply

I paid for a train ticket from Ghy to Delhi on 23rd Jan, 2022. The ticket date is 29th Jan, 2022.
The amount got deducted from my account. I have attached photos of phone messages, bank transaction and yatra booking page. There is no sign of a ticket being booked. No whatsapp, no email and nothing on the yatra app.
Please refund me.

This is with regards to refund request under booking reference number[protected].Airlines had refunded me an amount of Rs 1696 and Yatra had deducted a service fee of around Rs.1600.Kindly note that while booking there was no communication from your end that you will be debiting the service fee.Also I wish to make you a point that Rs.1600 deduction as a service fee by a travel agent is an uncommon practice and most travel agents are returning the full refund. For your information, I had also booked tickets through cleartrip and ixigo and I got full refund in a hassle free manner. I feel that I was being charged heavily.Request to refund my amount.

I had purchased CANCELLATION PROTECTION with my air-tickets (Booking Ref No.[[protected]] and Ref No. [[protected]] but did not receive the POLICY DOCUMENT. I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, if I cancel my tickets. Please send me the document immediately. I did not receive it when I booked my tickets nor is it available for download on your website.

I have book a ticket via yatra from delhi to jaipur Air india. They have charged me the amount for the meal but no meal has been given. when i check with air hosstess she told me the mistake of yatra

Hello team,
Yesterday 21st of January 2022 I was booking my flight and all of sudden my money got deducted after payment I was checking for flight ticket but there wasn't any. Please help me in terms refund my amount.
Regards
Atiq

We Booked partially refundable Flight Tickets of Spicejet worth 16880 through Yatra.com.
Yatra.com charged us a convenience charge/Fee of 25. Making An Invoice of Rs. 16880+ Rs. 25 = Rs.16905, invoice number AI2206/10223152 dated 30 November 2021, Booking Reference YT42715105. We paid 16905 by Debit Card to complete the Transaction.

On 13th january 2021, We Cancelled spicejet Tickets bought worth 16880 through Yatra. Spicejet Charged Cancellation fee of 14700 from 16880. And refunded the remaining Amount via Credit Note Invoice No: 32422/[protected] Invoice Date: 13­Jan­2022 15:01 PM amounted Rs. 2180, that will Reach Us Via Yatra.com. But Yatra is not Refunding Our Ticket Refund Amount 2180 received by them on Our behalf to Us. Kindly Look into the Matter, and Please Get Us Our Refund Amount back from Yatra.com. Have Written them 4 times, but they are giving lame answers, baseless, non-factual Replies and Not Refunding our Amount

I booked 2 tickets together and added cancellation protect on my booking. I contacted Liberty insurance and Yatra. Now they are saying that you have opted one passenger cancellation protection.
Firstly there was no option to opt passenger cancellation protect was for the whole booking. Also I paid extra for the insurance of 2 passengers.
I just received cancellation charges of 1 passenger from insurance company. There is no tele contact customer support, and email reply are late and incomplete.

I have book a flight BOM to LHR and the details were changed automatically. I haven’t been able to reach customer service and I’ve incurred a loss of 40k rs. The baggage allowance option was also not available and therefore there’s 0 baggage mentioned.

Hello Yatra Team,

Yesterday I booked four rail tickets total costing 1505.36INR and i paid through UPI. My money was deducted instantly but there was no booking for me. very disappointing experience faced on my first booking from Yatra. Please resolve this today. Either refund my money today or give me my confirmed booking as I booked. Because very few seats left I have to book again. If I don't get my refund or my ticket by today and seats gone for my date, who will be responsible. I have attached the payment prood below.

Hope Yatra team will look into it and help me and resolve this .

Thanks

Ue to Covid, We canceled our ticket from Indigo airlne with Yatra Booking ID[protected]. after discussing with Yatra that Indigo is ready to refund their cancellation amount with Indigo voucher, Customer executive from Yatra told that they will refund the whole amount they get from airline. Indigo airline has provided the Indigo vouchers for all their canceled amount,

And Inidigo has also refunded the remaining amount to Yatra as this was canceled due to covid I would expect that Yatra also refund us back refunded money received from Indigo but when I called customer executive again they refused for full refund amount

I tried to book hotel twice but both the time transactions failed but money got deducted from bank account.
Have already sent an email to yatra team with all transaction details. It is almost 20days and need a faster resolution....

Made a transaction on 18th January, where around 16, 612 got deducted but page said transaction failed. My money should have been refunded by now but it hasn't happened, please refund asap.
Why are you making it difficult for customers to book through your website?

Email is raheela.[protected]@gmail.com

My booking reference number: YH6784263. I have booked holiday trip to Mauritius travel date is 3rd February for which i had paid 30k rest of amount I had to pay for which I have asked for some time due to corona situation .When Trip was booked cases were in limited hence policy were different now the situation is different cases are huge in number but policy are not in favor of customer hence. I am asking the either full refund on the bases of medical ground or take remaining amount before 5 days of departure but yarta is not ready to accept any condition just took 30k advace and harresing people to pay full amount. Is this justified i will take this issue to consumers court.

I have been following up over emails for the last so many days as they have stopped all their contact numbers. They simply right to connect to airlines apart from general reply on mails. I tried several times to connect to Air India and it took me more then 45 minutes each time which was really frustrating. Airline kept saying that I should get in touch with Yatra as I got the booking done through Yatra.com. Airline also informed that flight has been cancelled and refund is processed to Yatra.com
Yatra.com neither informed me about flight cancellation nor informed about refund
If I go to their app and try for refund they made a remarks over there if there is any issue then yatra will not be liable for monetary losses. How come I make online cancellation of my own as if something wrong happens they I would loss hard earned money
Further to that to my surprise why they have stopped all their contact numbers? Post my mail once they called me and informed that there all numbers are stopped and email is the only way to connect. Till date there is no update regarding the refund
PNR are
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I have been totally harassed and frustrated
Request your support into this matter

Regards
Neeraj Kumar Agarwal
[protected]
[protected]@yahoo.com

Hi,

I have made a domestic flight booking for tomorrow using my yatra account linked with mobile number - [protected], email id - [protected]@gmail.com.

The domestic flight booking was from KJB to BLR on 16/01/2022 (Tommrow) at 3:45P.M. Money has been deducted from my paytm wallet but my ticket booking was not confirmed. Considering the fact my travel is tomorrow I am not getting any response from Yatra support and I am confused should I wait for my ticket details confirmation or will I get an refund.

My service request id : YA: 30039367.

Name-Asish Alexander A

mobile number - [protected], email id - [protected]@gmail.com.

I have booked a hotel ticket through yatra and amount for the booking deducted from my account and no booking confirmation recieved. Even there is no bookings shown in records. I have retired back after my trip. I have checked with hotel and they said no bookings has come from yatra to them. Hence I booked another room directly during my trip.