Yatra Online / YatraTrip.in Complaints & Reviews

Yatra team - instead of multiple follow ups to clarify and confirm before and after cancellation I still do not have the liberty insurance details to follow up for the claim
Reference #

'YA:29593444' CDXDFGVCJVCHGFJHNB30

I had purchased a ticket from yatra but due to change in plans i cancelled the ticket. It was under cancellation protection but now i cannot submit the claim and have also not received any policy document.

I was booking a flight on yatra.com today on 19th december 2021. After completion of transaction for my goa to ahmedabad flight of go first flight no g8-914 20:40 to 22:15 an amount of rs. 5593.00 was deducted from my icici bank account, however no flight was booked. I did not receive any confirmation email or any sms with pnr for my flight booking. After hours of finding out a customer care number for yatra.com i could not find any. It's regrettable that a website doing flight bookings can be allowed to function without a basic customer care support. I tried to email them about the issue but only received a automated response which was of no help. I would like to file a official police complaint for this fraudulent transaction and a this corrupt practice of yatra.com.

This malpractice of functioning without any customer care number and without any check on your diserve needs to be called out.
Regards
Aniket seth,
Advocate,
[protected]
[protected]@gmail.com.

I had purchased CANCELLATION PROTECTION with my air-tickets (Booking Ref No.[protected] on 05 December but did not receive the POLICY DOCUMENT. I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, if I cancel my tickets. Please send me the document immediately. I did not receive it when I booked my tickets nor is it available for download on your website....

I have Booked A ticket with yatra.com from Lucknow to muzaffarpur the amount Deducted but did not Got any Ticket .

Need My Money Refund back in my account immediately .

Email used while Booking - [protected]@gmail.com

Number - [protected]

Booking date 10 dec 2021

Samay Shatabdi Travels Pvt Ltd

A-C, Sleeper, Deluxe

Date: Fri, 10 Dec, 2021 Time: 09:15 PM - 07:00 AM

Seat Number SL10

Dear Customer, you've spent Rs. 1, 176.00 on your IDFC FIRST Bank Debit Card at YATRA ONLINE PVT LTD on 10/12/21.

Regards
Divyakant
[protected]

Sir, I had cancelled my go air ticket pnr no T9SWYJ on 20th nov till date no refund is initiated in my account i had contacted go air customer care and was informed that the refund has been initiated to yatra my booking agent on 20th Nov 2021 and 23 Nov 2021 as this is pending for more than 15 days pls look in to the matter.

Kindly call me at [protected] i want to confirm my seat for flight from vizag to portblair

Hello, I have booked a flight with Yatra.com for travel for 2 passengers. Flights from India to UK was OK but UK to India was cancelled and although it was cancelled by Airline ( Jet airways), refund is yet not proceeded even after 2 years and although tickets were IATA protected. Even after multiple follow up with Yatra. com, they are not refunding the payment made by me towards them for cancelled flights.

Order number[protected]

Dear yatra team

I have tried booking yesterday for a bus journey from Goa to Hyderabad for my family members for 1st December 2021. The reference number given was[protected].

Not yet received any confirmation on my bus ticket booking.

Need to take a call on my travel plans.

Please revert back ASAP.

I cancelled my booking my I did not get my refund

Hello Team,

On 21st of Novemeber I booked a hotel in Manadarmani through Yatra for 26th to 28th November . The booking got confirmed after full payemnt of Rs. 8621, with reference number[protected]. However, when we called the hotel later, they said that they no more accept booking from Yatra, yet Yatra shows the hotel in their site. When we tried to contact Yatra over mail (as their on call support is not available) they promised to resolve the issue within 24 hrs. Now it is 48 hours and they have not replied back after many followups. I have all the mails and booking information.
I would request team to take care of this issue at the earliest.

I booked my ticket but ticket not confirmed

You guys taken 27 881 INR from my ICICI bank
Just refund asap or confirm ticket. If I am not able to travel then I wil file case in court for travel compensation for new flight charges and accomodation etc.do not play games ..i know you wants to get refund charges ..i know its games to keep some money to run your company

Refund or face legal challenges

Recently I had a booking with yatra. Booking id is[protected]

The hotel confirmed that they don't accept booking with Yatra. Still yatra showed it as available and charged me money.

No customer support service is working. No chat support not even call number.

They are not responding or refunding my money.

It is really very difficult and poor.

I have booked tickets on the 13th of November for 4 passengers and even though the amount has been deducted from my Banking Account, I have still not received any Ticket Confirmation or an email stating any technical issues for cancellation or refund of the amount.

Details of the Operation -
Booking Date 13th November 2021
Date of Travel - 18th December 2021
Time of Travel - 13:40
Airlines Name - Vistara
Total Booking Amount - 7104 INR

Passenger - 4

Phone Number mentioned during Booking - +91-[protected]
Email Address mentioned during Booking - nikhel.[protected]@gmail.com

Location - Russia
Bank Name - Tinkoff

Kindly ask you to please looking into the matter and refund the amount of 7104 INR

Best Regards,
Nikhil Nayyar

Dear
Sir/ Ma’am
Herewith, I Mohnish Saiyed sharing my booking detail, Chandigarh to Ahmedabad tickets for 4 passengers including myself, PNR : IL2S4J. However, By mistake tickets we’er booked for 16th November 2021 instead of 15th November 2021. I contactes airline and cancelled the ticket within one hour of booking and indigo care executive told me to refund fully on yatra portal. therefore my request to consent person of yatra is do the process of refund ASAP, I will be really thankful to you. Hoping for best outcome.
Yours Faithfully
Mohnish Saiyed.
Contact : +[protected]

Sir,

Our Trip to North east Darjeeling & Gangtok From 30 Nov to 4th Dec. we family of 6 members travelled through Yatra.com and had the worst experience regarding their arrangements of Vehicle, I happened to talk to Mr. Amit Singh and paid the whole package amount of around 2.94 lakhs. Then we were asked to take help of Mr. Puneet if there is any problem with our Travel Arrangements. As scheduled we reached Bagdogra Airport on 4 Nov 2021 at 9.30 am. Once we were Out of the Airport, Mr Rahim was outside the Airport picked us up and while loading the Luggage on his Mahindra Xylo he said the luggage was too much for the vehicle. Then we said we have paid All the amount to Yatra and asked him to contact them. He talked to Mr. Ashesh a Local agent of Yatra at Darjeeling who had arranged the vehicle. Then he too said the luggage is too much for the vehicle and should hire one more vehicle. On hearing this Nonsense because of Yatra we talked to Mr. Puneet and Mr. Amit Singh instead of looking into our problems ( Our luggage was 10 kg in check in & hand luggage of 5-6 kg per passenger as Allowed by the Domestic Flights) though the Number of Bags Looked more it was not heavy. After lots of discussion with Both Amit Singh and Puneet we were made to Shell out another Rs. 10500/- extra for the Taxi which was upgraded to a Tempo Traveller for carrying us during our shifting from one place to another. These Buggers don’t understand Our Problems and blame us for the luggage we carry, On the way we met people who had Booked their Journey from other operators and even if they were 2 members Only, they were provided with an Innova vehicle for a comfortable Journey. Luckily the Drivers in Darjeeling who ferried us were Really Good and helped us in Our sight seeing, even they too were surprised of these people having charged us so much. About the Hotels Booked, The Hote in Darjeeling was Good, but that Hotel fellow charged us Rs. 300/- per Day per Room for the Room heater & were asked to Pay another Rs. 1800/- for our 3 Rooms, The Hotel in Gangtok was too down the hill with very narrow lanes and were ferried to the Hotel through smaller Taxis, The Hotel Summit Golden crescent & Resorts & spa was Just Horrible, No Hot water, Blocked and Clogged Bathrooms, on the Day of Departure on 3 Nov we could get Hot water at last. Now the Hotel in Kalimpong was Summit Golden Crescent Resort & Spa was too down the hill and the vehicle never reached the Hotel again Summit Grand hotel. It is very difficult for Pt’s with heart Problems and elderly to go down or up to Road from the Hotel. We had to hire a Taxi of our Own at 4 am before Departure to Bagdogra Airport at 4 am. to reach the road about 500 meters up the hill. Now about the sight seeing, we couldn’t see the Tibetan monetary at Darjeeling as it was closed on Sunday, in Gangtok we couldn’t go to Narula pass as it is closed for travellers on Monday and Tuesday, on the last day we were asked to see some Hanuman Temple at Kalimpong, The Driver Kust Laughed and said what Nonsense was that if you people come to Sikkim and Don’t see Ravangla, Samudruptse & Lamchi. Then we negotiated with him and paid him another Rs. 4500/- to him to take us to those places, instead of we paying from Our Pocket and going, why can’t these Yatra people don’t arrange the same iternary and ask the driver to Drop us at Kalimpong? We booked through them and taken for a Jolley ride by( YATRA )them. So Totally we had to Shell Out Rs. 10500+ 1800+ 4500/- Total Rs. 16800/- extra and as well face the misery of fighting with them on phone. We the travellers are Always at the receiving end because we have paid in Advance and get Screwed as per their wish and will, Both Mr. Puneet and Mr. Amit Singh are asking us to co operate by Paying, if at All they had the concern, they should have arranged a second vehicle from their side and compensated us isn’t it. Our booking was done without studying the terrain of where we were travelling because of Lack of Time. It was our Mistake, we have traveled with Thomascook, Kesari, and many Others who have never failed in their commitment. The Best were Thomascook and Kesari People, Apt in their commitment and management. Even One star * isn’t worth for these people. We have to give because it doesn’t take our Review. So don’t opt with these fellows.
We had the worst experience with you people.
Dr C V SHETTAR
Bharati Shettar
Dr Vivek Wani,
Dr Ramadevi V. Wani
Vinay A. Angadi
Sudha A. Angadi

Still not received a refund after being promised by the Yatra Person who called on 03.11.2021 that the refund has been process and I would recieve a refund in 3-4 days

below is the case

Neither AIR INDIA nor YATRA is looking into expediting the refund on the ticket
AIR INDIA confirmed over phone that there is a full refund but are not sending any mail to me
Yatra on the other hand is finding ways not to refund the ticket
I had booked a ticket on AIRINDIA ticket no[protected] through Yatra Ref no[protected], Due to restriction in the US, I was not able to fly in May and got this ticket cancelled. Still not received the refund
Although My Wife had the same ticket booked with Air India ticket no.[protected] booked through Yatra ref ID[protected], for that Ticket we got full refund

Why can't I get the full refund for my ticket

Its seems like AIRINDIA and YATRA both are in mood of not refunding the money i had paid them

I need full refund and a compensation for the delay and harassment

I have done the bus booking at 2pm in a Day for my Wife, but Bus Booking rescheduled in night even after scheduled .Now my wife have to travelled back to GURUgram and again come back in a Night. This is ###.

I have been reaching out to Yatra and getting disappointed everytime by standard copy-paste response from Yatra staff asking same details in all my queries/complaints. Yatra booking ref:[protected] for an international flight refund. Airindia confirmed the eligibility of refund, but it should be requested by Yatra and yatra staff is marking my all complaints 'resolved' without acting on it. Air India confirmed they never received any refund request.

I have no other avenue but to turn to Social Media all channels and Consumer forums to escalate.

Neither AIR INDIA nor YATRA is looking into expediting the refund on the ticket
AIR INDIA confirmed over phone that there is a full refund but are not sending any mail to me
Yatra on the other hand is finding ways not to refund the ticket
I had booked a ticket on AIRINDIA ticket no[protected] through Yatra Ref no[protected], Due to restriction in the US, I was not able to fly in May and got this ticket cancelled. Still not received the refund
Although My Wife had the same ticket booked with Air India ticket no.[protected] booked through Yatra ref ID[protected], for that Ticket we got full refund

Why can't I get the full refund for my ticket

Its seems like AIRINDIA and YATRA both are in mood of not refunding the money i had paid them

I need full refund and a compensation for the delay and harassment