Yatra Online / YatraTrip.in Complaints & Reviews

Hello Yatra Team,

Yesterday I booked four rail tickets total costing 1505.36INR and i paid through UPI. My money was deducted instantly but there was no booking for me. very disappointing experience faced on my first booking from Yatra. Please resolve this today. Either refund my money today or give me my confirmed booking as I booked. Because very few seats left I have to book again. If I don't get my refund or my ticket by today and seats gone for my date, who will be responsible. I have attached the payment prood below.

Hope Yatra team will look into it and help me and resolve this .

Thanks

Ue to Covid, We canceled our ticket from Indigo airlne with Yatra Booking ID[protected]. after discussing with Yatra that Indigo is ready to refund their cancellation amount with Indigo voucher, Customer executive from Yatra told that they will refund the whole amount they get from airline. Indigo airline has provided the Indigo vouchers for all their canceled amount,

And Inidigo has also refunded the remaining amount to Yatra as this was canceled due to covid I would expect that Yatra also refund us back refunded money received from Indigo but when I called customer executive again they refused for full refund amount

I tried to book hotel twice but both the time transactions failed but money got deducted from bank account.
Have already sent an email to yatra team with all transaction details. It is almost 20days and need a faster resolution.

Made a transaction on 18th January, where around 16, 612 got deducted but page said transaction failed. My money should have been refunded by now but it hasn't happened, please refund asap.
Why are you making it difficult for customers to book through your website?

Email is raheela.[protected]@gmail.com

My booking reference number: YH6784263. I have booked holiday trip to Mauritius travel date is 3rd February for which i had paid 30k rest of amount I had to pay for which I have asked for some time due to corona situation .When Trip was booked cases were in limited hence policy were different now the situation is different cases are huge in number but policy are not in favor of customer hence. I am asking the either full refund on the bases of medical ground or take remaining amount before 5 days of departure but yarta is not ready to accept any condition just took 30k advace and harresing people to pay full amount. Is this justified i will take this issue to consumers court.

I have been following up over emails for the last so many days as they have stopped all their contact numbers. They simply right to connect to airlines apart from general reply on mails. I tried several times to connect to Air India and it took me more then 45 minutes each time which was really frustrating. Airline kept saying that I should get in touch with Yatra as I got the booking done through Yatra.com. Airline also informed that flight has been cancelled and refund is processed to Yatra.com
Yatra.com neither informed me about flight cancellation nor informed about refund
If I go to their app and try for refund they made a remarks over there if there is any issue then yatra will not be liable for monetary losses. How come I make online cancellation of my own as if something wrong happens they I would loss hard earned money
Further to that to my surprise why they have stopped all their contact numbers? Post my mail once they called me and informed that there all numbers are stopped and email is the only way to connect. Till date there is no update regarding the refund
PNR are
Y4RQ3
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I have been totally harassed and frustrated
Request your support into this matter

Regards
Neeraj Kumar Agarwal
[protected]
[protected]@yahoo.com

Hi,

I have made a domestic flight booking for tomorrow using my yatra account linked with mobile number - [protected], email id - [protected]@gmail.com.

The domestic flight booking was from KJB to BLR on 16/01/2022 (Tommrow) at 3:45P.M. Money has been deducted from my paytm wallet but my ticket booking was not confirmed. Considering the fact my travel is tomorrow I am not getting any response from Yatra support and I am confused should I wait for my ticket details confirmation or will I get an refund.

My service request id : YA: 30039367.

Name-Asish Alexander A

mobile number - [protected], email id - [protected]@gmail.com.

I have booked a hotel ticket through yatra and amount for the booking deducted from my account and no booking confirmation recieved. Even there is no bookings shown in records. I have retired back after my trip. I have checked with hotel and they said no bookings has come from yatra to them. Hence I booked another room directly during my trip.

I had purchased CANCELLATION PROTECTION with my air-tickets
Booking Ref No.[protected]
Booking Ref No.[protected]
on 16 December, 2021 but did not receive the LIBERTY POLICY DOCUMENTS.
I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, if I cancel my tickets.
Please send me the document immediately. I did not receive it when I booked my tickets nor is it available for download on your website

Re: RE:'YA:29457639' Yatra ref[protected]

Hide original message
On Friday, 3 December, 2021, 06:23:25 pm IST, Yatra.com wrote:

Dear Customer,

Greetings from Yatra.com!

This email is with reference to your flight booking under Yatra reference no.[protected].

We wish to inform you that we have received your NEFT details .

The refund will be processed to your bank account via NEFT. Our team is working on your refund processing.

Please Note- NEFT Processing is subject to the successful validation and authentication of the details/documents provided, it may take upto 7-10 working days to process the refund.

We appreciate your patience.

Note: Please do not amend the subject line while replying.

Regards,
Aman Agarwal

Domestic Flight Service Team
Email: [protected]@yatra.com
Yatra Online Pvt. Ltd.

29457639

We wanted to continue our book in Harsha the Fern in Shimoga, Karnataka for today ie. 12/01/2022.
Checked online and booked through yatra but the money got deducted from the bank account and we didn't receive and confirmation

I, John B. Noronha had initiated an airplane ticket on www.yatra.com, on entering the details I proceeded and successfully completed with the payment of ₹5121.00 with UPI app (Google Pay). The amount has been deducted from my bank(Kotak Mahindra) but there was no confirmation on the ticket nor there has been a refund of my amount. I have sent mails to the customer care of the merchant but there has been no response to my queries.
Most of their telecommunication numbers have ceased to exist and the rest are bots with complaints stored and Goin unheard of. Hence I seeked the help of this site as many fellow users have undergone the same issue with yatra.com I have attached the required screen shots with this complaint

I booked my tickets from ranchi to goa for 26th of January 2022 and the was canceled due to operational reasons. And I have been trying to apply for a refund and they keep on showing login failed and account disabled.

My Air India flight from Delhi to Kullu (via Chandigarh) was cancelled by the airline due to bad weather. However, Yatra, after the initial response have stopped responding to my follow ups regarding the refund.

I had booked tickets for both my wife and me. The Yatra reference no. is[protected]. The mail chain on which i have ben following up has the subject line: "Re: 'YA:29939349' Refund for Flight Cancellation".

Hi Team,

I have booked a flight from Yatra on 4th January with my Phone number - [protected].

I had to travel from Gulbarga to Bangalore, and I booked the ticket vice versa ( Bangalore to Gulbarga) . I canceled the ticket immediately and booked another ticket with the same airline for Thursday.

As it was a genuine mistake and I canceled the ticket within a span of 10 minutes, now I see there is no refund added to my account. Request you to please look into this and refund the amount.
This is really a difficult time for all o[censored]s, and these things matter the most.
Thank you for responding back, I spoke with the Airlines customer service representative and what they informed me was if Yatra.com raises a request from their side, we will refund the process and it was booked in an emergency.

I request the team to kindly look into this, I understand we will have a charge added if we cancel the air ticket. But if you see I have canceled the ticket in a span of 10 mins. It was done by error. I hope you can understand my situation and give me a resolution.

It's not that i canceled due to not being able to travel, i am traveling but the location i put was wrong. Just because of a small issue, Please do not charge me for the complete amount.
I booked another ticket in the same app and went to the same destination, please refer to the booking Reference number is[protected]. It is booked under the same customer name as my mother. And she is traveling from Gulbarga to Bangalore on 6th January.

I am unable to contact Yatra as there is no customer care number number nor Yatra is not providing any resolution

My booking was done on 18th of December, under Jacqueline Chochoi I added the flight cancellation protection charges in my purchase but unfortunately did not receive any policy document. The document is required for me to claim the insurance.
My booking id is [[protected]]. I would like the document so that I can initiate the insurance as soon as possible.

Cheaters,

I booked a bus ticket on November 27th with my gift card and the transaction was pending for half a day. And later it was canceled and I had to pay more price for tickets as the price was increased. Now after 15 days, when I tried to book tickets again on your fraud website with my Gift Card balance which should have had 2200 as the balance is showing as Zero balance. What the hell is this? You have taken 2200 for your fraud activities? If you do not refund this. I will be filing an FIR with the Police for fraudulent activities. I have marked your CEO too. I have attached booking details for Nov 27th booking for your reference. You can contact me on [protected].

Latest update : Its been 45 days and yet refund not processed yet. I had to pay money from my wallet even though I had 2200 in Gift card which is yet to be refunded from Yatra. I want my refund + compensation for this torture.

Registered email address : santhosh.[protected]@gmail.com

I had purchased CANCELLATION PROTECTION with my air-tickets (Booking Ref No.[YT42748709] on 05 Dec 2021 but did not receive the POLICY DOCUMENT. I will need the CANCELLATION PROTECTION POLICY DOCUMENT to claim reimbursement of cancellation fees, if I cancel my tickets. Please send me the document immediately. I did not receive it when I booked my tickets nor is it available for download on your website.

They have no human available contact number. If you call on their number they will say write email and then cut the phone.

Due to the omicron outbreak, we canceled our traveling plan. Therefore we want to cancel our tickets for 4 people including senior citizens. But Yatra is taking 100% cancellation fees !
Showing ZERO refund for our booking Rs. 8250.

Taking our total Rs. 8250 money in this pandemic situation.
How inhuman!

We asked them for some options to reduce the charges. But no reply from them, automatic message and closing support tickets saying resolved without our reply.

Booking Ref No.[protected]

Today i visited yata.com website and processing the booking of indigo flight from hyderabad to patna but at the time of payment (payment declined but booking amount will be debited. ). due to this ticket will not generated.no response from yatra had been received to me. worst services provided by yatra. do it asap my refund please.