Yatra Online / YatraTrip.in Complaints & Reviews

My flight BLR-GAU(PNR- WA26AZ) of Vistara airlines which was booked via Yatra was cancelled for by Vistara on 27th April 2021. On the same day itself I raised refund request in Yatra(Reference Number[protected] but still no refund credited till now. I have mailed Yatra 4 times and still their reply is same that it is under process and it will be credited within 7-10 working days. Meanwhile I even got reply from Vistara that they have processed the amount to yatra and the same mail I have forwarded to Yatra but sadly I got the same lame mail from Yatra that it under process and money will be credited in 7-10 working days. I have never faced this type of fraudulent service from Yatra. Even in Yatra app the status is same which was on 27th April 2021 I.e it is under process. For crediting 7k Yatra needs more that one month. Either their process is slow or they are bankrupt. For your reference I have uploaded all the mail's between yatra and me.

I have booked a connecting flight from Bangalore to Kashmir on 6th April for 28th May 2021. Due to covid, we decide to cancel, and after follow-up with AirAsia airline, they said they would do a full refund even if we cancel from our end. On 22nd May 2021, and said that refund would be on the original payment. If it's done through a travel agency, then it would transfer to a travel agency. Now the twist is from 22nd, and we have been trying to reach yatra on their mail id. Invariably, we get an automated email id. We don't see any refund request options—pathetic experience. My flight cost was 37278. now I am struggling to collect my payment.

Booking Ref No.[protected]
Booking Info. :Booking
Reference: YT41412053Booked
By: Ytmobileios
Booking Date: 06 Apr 2021

Where is my refund. The airline completed their process of refund. When will I get my refund

I had made a booking for a flight scheduled on 30th April 2021 via yatra app, the airlines was go-air. The flight was cancelled by the airline and subsequently yatra cancelled my booking.

I have paid an amount of Rupees 4626. When I reached the airlines, they say that they have already initiated the full refund. However yatra says that I am not elegible for a refund because of cancellation charges. Since the flight was cancelled by the airlines, there shouldn't be any cancellation charges and I am entitled for a full refund of 4626 rupees. It has already been a month now.

I am attaching the ticket details for your kind reference.

Hi Team,

I have booked a ticket on Yatra on 19th February, 2020 for the flight Air India for 21st May, 2020 amounting to Rs 9910/-

Flight booking under Yatra reference no.[protected]
Ticket Booking reference number - YT39324094
Flight Booking Date - 19 Feb 2020
Travel Date - 21-May-2020
Flight Number - AI 462 ATQ DEL
Ticket Amount - 9910/-
Flight Canelled due to Covid-19 Nationwide Lockdown by airline

Ticket was cancelled by the operator due to Covid-19 Nationwide Lockdown. But the refund has not yet been processed even after 1 year.

Even making repeated requests every month for refund, they didn't refund the amount for more than 1 year now.

Whenever I have made the complaint, customer support personnel promise to refund the same in 7-10 days and after one month they marked the complaint as resolved without refunding the money.

I didn't expected such a pathetic service by them. Not refunding customer's money, is also a kind of fraud with the customer. I request the consumer complaints authority to please look into this matter

Maine yatra se goair ki ticket book ki thi jiske maine 3700 pay kiye the fr goair n flight cancel krdi uske baad maine resedule krke indigo ki flight book ki jiske 3300 maine pay kiye baad m goair n inko refund kr diya jiska email mere pass aaya ab yeah mujhe vo refund nhi de rhe na koi contacted krte mere pass sab propf h maine 2 payment ki h goair ka refund ka email h

I, Biswajiban Sharma, booked an air ticket, via yatra.com, and subsequently canceled due to medical reason on March 7, 2021. The airline, Indigo, reversed the fare after thorough deduction to yatra.
But yatra people are sitting on my money and not refunding to my account. After numerous mails, tweets, phone calls, yatra people are unmoved, except one false promise via mail that we have processed your refund. But my bank, SBI, has categorically said, that yatra hasn't sent any refund, if at all, it will reflect automatically.
Later, I sent a lot of mails and tweets to yatra.com, but all of them have fallen on deaf ears.
I am senior journalist working in Delhi, and yatra.com is harassing just like anything. Kindly resolve this as soon as possible.
Thank you

I (Niketan Zode) booked a GOAIR flight from Yatra,
Date of Booking - 17th May'21
Booking ref - LD9N7X
Booking was cancelled by service provider itself(GoAIR) due to some operational issue.
So i claimed for refund of full amount and so was accepted by GoAir agency as well. After speaking to GOAIR customer care, they informed that they have initiated 100% refund process.
Since my booking is done from YATRA so i should be expecting refund via Yatra only. That's the process as informed by GOAIR
I have tried calling Customer care Yatra but not able to contact. hence writing complain to get into notice and get refund of my cancelled booking.

I had booked a ticket for a connecting flight of British Airways from Bombay to Montgomery via London with British Airways' agent yatra.com (https://www.yatra.com/) vide Booking reference[protected]. British Airways had cancelled the flight on[protected]. So, yatra.com rescheduled my travel on[protected] on Flight No.BA0138 vide Booking reference 6UMO5Z. Accordingly, I reached Chhatrapati Shivaji Maharaj International Airport on time. I had valid travel documents including a US VISA. However, the British Airlines staff did not allow me to board the flight. So, I requested Yatra.com for a refund of my unused ticket. Yatra.com vide email dated 30 March 2021had intimated to me that the total cancellation charges would be Rs.11063/- including the Airlines Cancellation Penalty of Rs.7000/-. However, Yatra.com vide the email dated 15th May 2021, Yatra.com intimated to me that the Airlines Cancellation Penalty would be Rs.10234.14/- and the total cancellation charges would be Rs.13, 647.14Ps. I, therefore, vide email dated 15th May 2021 sought clarification from Yatra.com about the variance in the cancellation fees stated in the email dated 30 March 2021 and 15th May 2021. Yatra.com vide the email dated 17th May 2021 intimated to me that the Airline Penalty would be Rs.7000/- and the total cancellation charges would be Rs.13027/- Yatra.com is thus, taking a contrary stand to defraud me of my money. Yatra.com wants to earn money both at the time of booking and cancellation of the ticket in the name of Service Fee and Convenience Fee.

Yatra.com vide email dated 9th April 2021 had intimated to me that I have an option to utilize the value of the ticket towards the purchase of a new ticket on American for travel to begin within one year of the original ticket issuance date. So, I vide email dated 28th April 2021 requested Yatra.com to help me book a return ticket from the value of the unused ticket. However, Yatra.com vide email dated 8th May 2021 asked me to contact the Airlines. Whereas, British Airways Customer Relation vide the email dated[protected] had intimated to me that Yatra.com is the owner of my reservation and is responsible for helping me before or during my journey, as part of my contract with Yatra.com. This should include making any changes I need, correcting a ticket if there's a spelling mistake in a name, or cancelling my tickets if I am unable to travel, as well as providing other travel advice and adding service requests, and called upon me to contact Yatra.com regarding the refund of your unused ticket. Thus, both Yatra.com and British Airways have been passing the buck to one another. So, I request that strict action may please be taken against Yatra.com for committing a breach of the contract.

[protected] [protected]@yatra.com, [protected]@yatra.com, [protected]@yatra.com, [protected]@yatra.com

Pnr : HVLMS
Booking date : 27 feb 2020
Travel date : 19 june 2020
Dear sir/Madam,
My booking February 2020 was. My travel date was June 2020. I have been following you continuously for 1 year on e-mail. Called many times in customer care. On April 8, 2021, a refund is given by the airline. And how much time do you need. Payed with credit cardin feb 2019. Lokdown took place in March 2020. Till date, I am paying interest.
Please request me by refunding me as soon as possible. I will not forget your favor for a lifetime.
Regards
Kishor Gore
[protected]

Hello

I have booked my flight from Hyderabad to Chennai to London on January 26th on yatra.com for the date of travel Feb 2nd, 2021. But the flight got cancelled by the airlines (Air India) and I have contacted yatra and they have rescheduled the flight to Feb 16th and then again the flight got cancelled by the airlines. I have contacted Yatra on Feb 11th when I got an email about the flight cancellation and requested for refund...

Hey Hi,

I booked ticket today (14 May 2021) for MAA-IXM (Journey date 05 June 2021). I used yatra app to book the ticket & paid via G-pay. The amount is deducted but ticket not been booked. Kindly rectify the issue & refund the money asap.

I attach the G-pay reference number for your immediate action.

Regards,
Srikanth Natarajan
[protected]
[protected]@gmail.com

Reference No: 'YA:27233710' Cancellation of ticket

I booked my tickets online on 22nd January 2021 through Yatra since I had heard that they provided good deals. Unfortunately, due to COVID, I had to cancel my tickets around Mid February 2021. I immediately contacted Yatra for a refund. After writing repeated emails, I finally got a reply from their end after I brought this issue up on Twitter. I tried coordinating with the airline but Yatra refused to cooperate and provide me the basic information that I needed to properly contact the airline.

Finally, I did get my refund on March 17th, 2021, But I had been overcharged for the cancellation. According to the airline policy, the airline was not charging any cancellation charges due to COVID. Further, I even called the arline's customer service helpline to confirm this and I was assured that I had not been charged any cancellation charges from their end.

Yatra provided me an invoice that included not only their cancellation charges but also 'airline Cancellation Charges'. So I again had to start with the process of writing them emails and following up. I provided the Airline's policy to Yatra multiple times in addition to informing them about my communication to the airlines.

I have spent so much of my time and energy on getting back the money I am entitled for. It is just disheartening to see companies cheating their customers and mistreating them.

I am now looking to get back the wrongly and excessively deducted refund from Yatra. I hope this issue gets resolved soon.

(Please note: This website due to some technical error is not allowing me to include all the correspondences and documents. My reference number should provide the information required. )

Booking Reference:[protected]

The air ticket with United airlines, was cancelled by the airline in September 2020. Yatra.com has already received the refund from the airline in February 2021. This information was confirmed to me by an email from [protected]@yatra.com on Feb 26, 2021.

I shared all the necessary bank account details with them by email. Its been over 2 months and still I have not received the refund. I have all the email exchanges with me, and I have reminded them multiple times. If they reply, they only say "We would like to inform you that a refund of INR for your booking is being processed which may take 7-10 working days to reflect in the neft account."

This is a difficult situation, wherein Yatra is neither providing phone support nor helping through email support.

Regards,
Rahul

Hi,

I booked ticket from bangalore to mangalore I didn't get any confirmation message I checked in airlines customer care but ticket is not booked but amount debited,

Kindly do the needful

Ticket not booked but amount debited

I booked ticket from yatra for varanasi to mumbai flight. Amount deducted from my bank account, but ticket is not provided .
Sent mail to yatra support complaint on their app and site, tried to contact them via any medium but failed effect of that I'm stuck and not able to book my very urgent travel

I cancelled a domestic flight I had booked with Yatra with reference number[protected]. On 9 th April 2021, Yatra sent me an email saying the refund has been processed and I should receive the refund of Rs.21058 in my bank account in 2-7 days. SInce last month everytime your New executive ask for bank details which has been already submitted with you.
Service of yatra is so bad as there is no customer care avaible to solve issue.
Dont ask for register email id now in forum.U can get it from your reference number.Please deposit it asap.

Hello there,
Are you guys freaking crazy I have canceled my flight on 17th of april and no refunds initiated yet, after calling airline they have returned the money but you guys didn’t your calling number are unreachable !! I have also complained about you on cyber crime
My reference no.[protected]

I cancelled a SpiceJet flight I had booked with Yatra with reference number[protected]. On 15th April 2021, Yatra sent me an email saying the refund has been processed and I should receive the refund of Rs.9511 in my bank account in 2-7 days. It has been a week since then and I inquired with the bank, and they have processed no deposits from Yatra. I want to receive my money asap.