Yatra Online / YatraTrip.in Complaints & Reviews

I booked two air tickets for myself and my brother for air india airlines thru Yatra.com travel agency. Later my ight got cancelled and there was no option to rebook hence they cancelled my booking and told me I'll get my full refund in 45 to 60 working days. They processed cancellation and refund on 6th February so it's been more than 3 months now and there is no intimation about refund. The customer service number doesn't work and they are not even replying on emails. So I called Air india Directly but they said they can't do anything about it as I Booked with third part and not Directly with them and they also toldt they didn't receive any refund request from yatra.com so far. So I dnt know what is yatra exactly doing. Please help me to get my money back. 13000 us a very huge amount for any lower class people. Please u humbly request you to help me.

Dear Yatra Team,

I trust you are doing well!

I, Dr. Prathibha Ekanthaiah, was booking my ticket on the Yatra app, and due to technical problems, money is deducted from my account, but the ticket is not booked.

I kindly request you to do me the needful at the earliest.

Following are the details:
Flight No: EK 724
Addis Abeba to Banglore.
Transaction ID:[protected].

Best regards,
Dr. Prathibha Ekanthaiah

I have cancelled flight tickets almost 9 months before but I have not yet received refund amount or voucher...

I have 2 round trip tickets booked for Andaman and Nicobar islands for 27th April and return on 2nd May. We are in bad situation due to Pandemic and want to avail free reschedule of our tickets. As I had a discussion with Air India team they are ready to do but as our tickets are booked through Yatra.com they informed that Yatra.com can only reschedule our tickets and there is no contact number of Yatra. And I have dropped an email but nobody is responding on that.

I have booked a ticket for my daughter who will be travelling from Bengaluru to Chandigarh via Delhi on 18/04/21. Her flight has been rescheduled in such a manner that she will be arriving at Delhi from Bengaluru @14:10 and her flight for Chandigarh from Delhi leaves @13:40. I would like to know how would she board the flight from Delhi before reaching there. This is ridiculous. Please resolve this asap.
Flight details are as follows:
Booking reference JU6SH2
Flight UK 816 & UK 706

If you are booking a hotel through Yatra.com, I suggest you all never to do so.

Yatra.com does all the unethical practices in connivance with many such kind of hotels. If you are booking, at least never book a hotel for which cancellation and refund is not allowed. And if you book so, ready to face surprises.

Customer service team of yatra.com, hotel division is the worst one among all the service providers in India.

Booked airline ticket from New Delhi to Surat on 4th of April. Travel date was 20th April. I even purchased an insurance while booking my ticket but after cancellation I haven't receive any email from godigit neither my money back. Please help. Insurance was from godigit.
Travel date... 20 April 2021
Ticket number...[protected]
Yatra Ref number...[protected]
PNR... YCZ0R

I have booked a ticket as per attached screenshot details and that ticket was cancelled by the operator due to bad weather conditions and inform me your amount will be credited within one week. But it did not happen, then i wrote the complaint mail to yatra regarding this, they said we will take your complaint under this reference no, but still now there is no response from their side regarding payment advice and even no response mail too.
Here is attached as screen shots for your reference, thanks and looking forward to hearing from you.

Hi, I booked a round trip from Coimbatore to pune yesterday. My payment was made through UPI. The transaction is still pending but my amount got debited. It says that the payment had reached the receiver's bank but is yet to confirm. Can you please check and help me out at the earliest, this booking is very urgent.
I've listed the details below for your reference.

Registered email ID - [protected]@gmail.com
Amount - Rs 10, 142
Coimbatore to Pune - 15th April
Pune to Coimbatore - 19th April

Please find attached the screenshot o[censored]PI payment and the conversation with Phonepe customer care.

Help us out at the earliest
Thankyou

I booked a hotel through Yatra.com on April 8th, 2021. Money was deducted, but the site crashed as soon as it was done. No refund, all the customer care numbers are non functional, no accountability from the website either. Pathetic service. And I checked their social media, everyone has more or less the same complaint. They charge money and take months to refund. Looks like some scam! Totally unacceptable.

I have booked a ticket on Yatra on 6th April, 2021 for the flight Air Asia for 12 April, 2021 and my amount of 4229 got deducted from my bank account to yatra but yatra did not book my tickets neither send me any confirmation about booking.

Hi Team,

I had booked 2 international Jet Airways ticket via Hills n Greens Holidays agency (based in Guwahati).

Airline PNR : JDPLQL
Route : Mumbai - Amsterdam
Intended Date of Travel :[protected]

The flight was cancelled due to the Jet Airways issues but the refund has not yet been processed even after 2 years.

48 hrs over and till date I did not receive the refund amount in my bank account against booking I'd:[protected].

I tried to book a hotel on 01/04/21 through sbi net banking
The payment was successful but while redirecting the session expired
The booking was not successful
So i tried again and made the booking
I need refund
Email- [protected]@ymail.com
Rs.13148

I tried to book a hotel on 01/04/21 through Google pay
the amount got debited but the yatra app crashed and the booking was not confirmed
So i Booked the hotel again
I need refund
Email- [protected]@gmail.com

My money is debitted from the bank and payment failed and bus ticket is not booked.I try to reach the yatra customer care by sending email, they did not bother about it .I want my money back

My money is debitted and bus ticket is not confirmed.I send emails and complaint but they do not bother about tat .I want my money back

Hello,

I would like to complain about Yatra.com as they have not initiated my refund for cancelled flight for Jan 2021.
On top of it yatra do not provide timely and appropriate response instead it provides fake and misleading statement of its company.
I have been emailing since Jan 2021 for my refund.

They do not provide response over email firstly nor they provide correct response.
Sometime they say my all booking has been cancelled and refund is initiated and will received in 7-15 days.
whereas I had only cancelled one ticket after communicating the same they do not even responds as what is the status or any information about my cancelled flight.

After 2 months they responded that my refund is done and from bank it will take 7-9 days, today its more than a month and even after following up I get no response from such reputed firm.

I see immense disinterest towards customers concern and they do not even value the customer or do any efforts to retain them.
Please help me to get refund from Yatra.

Please also find details of the cancelled flight.

Booking reference number[protected].
For PNR(DSJM7L)

Ticket Cost: INR 5411
Airline Cancellation Penalty Deducted: INR 3000
Refund from Airlines: INR 2411
Promotional Discount Deducted: INR 500
Yatra Service Fee Deducted: INR 400
Total Refund Amount: INR 1511

Sir,
This is regarding refund reference no.[protected]. It's one year still have not received amount from your end. Your nos are working. Air line too have refunded to you but you people are not refunding amount. Spice jet have refunded to you but you people have kept it in ecash. Which we cannot use Total amount have to received from you 30600. But still not received.
Request you to refund whole amount.
Regards
Kiran Ghogare..

I cancelled my confirmed train ticket Ref no.[protected], on 12/03/2021. I was informed that the the refund of Rs.3350-00
will be credit in few days.
till today(24/03/2021) I have not received the refund.