Yatra Online / YatraTrip.in Complaints & Reviews

Booking Reference:[protected]

The air ticket with United airlines, was cancelled by the airline in September 2020. Yatra.com has already received the refund from the airline in February 2021. This information was confirmed to me by an email from [protected]@yatra.com on Feb 26, 2021.

I shared all the necessary bank account details with them by email. Its been over 2 months and still I have not received the refund. I have all the email exchanges with me, and I have reminded them multiple times. If they reply, they only say "We would like to inform you that a refund of INR for your booking is being processed which may take 7-10 working days to reflect in the neft account."

This is a difficult situation, wherein Yatra is neither providing phone support nor helping through email support.

Regards,
Rahul

Aug 5, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

May 6, 2021

Verified Support

Hi, Greetings from Yatra.com! Regret the inconvenience caused. Request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you

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Rahul Kumar Sevakula's [Complaint's author] reply, May 11, 2021

Hi,

I had shared the Yatra Booking reference number earlier too. My Yatra Booking reference number is 050191748950
My registered email id is: [email protected]

I am waiting for your response.

Regards,
Rahul

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

May 12, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share the screenshot of the bank statement on email thread which shows the credit card holder name along with the amount of INR 69747 paid on dated 05 Jan 2021. Regards, Yatra Care

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Rahul Kumar Sevakula's [Complaint's author] reply, May 23, 2021

Hi,

I had already shared those details in the email thread.

Please note the following:
1) Ticket amount was paid using my credit card, with my name: RAHUL K SEVAKULA
2) The credit card bill was paid using my wife (Saumya Sevakula's) bank account

I have already shared the credit card statement, and my wife's bank account statement for refund, but have not received the refund yet. May I know, what else do you need?

May I know why are you not sending back the refund to the credit card account? I prefer it that way. Kindly expedite the refund process soon.

Regards,
Rahul

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Hi,

I booked ticket from bangalore to mangalore I didn't get any confirmation message I checked in airlines customer care but ticket is not booked but amount debited,

Kindly do the needful

Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Apr 29, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share us the email address used for the transaction and the amount debited to enable us to assist you. Thanks.

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Ticket not booked but amount debited

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 29, 2021

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Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share us the email address used for the transaction and the amount debited to enable us to assist you. Thanks.

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I booked ticket from yatra for varanasi to mumbai flight. Amount deducted from my bank account, but ticket is not provided .
Sent mail to yatra support complaint on their app and site, tried to contact them via any medium but failed effect of that I'm stuck and not able to book my very urgent travel

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 29, 2021

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Hi, Greetings from Yatra.com! We regret the inconvenience caused. We would request you to kindly share the email address used for the transaction to enable us to assist you. Regards, Yatra Care

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I cancelled a domestic flight I had booked with Yatra with reference number[protected]. On 9 th April 2021, Yatra sent me an email saying the refund has been processed and I should receive the refund of Rs.21058 in my bank account in 2-7 days. SInce last month everytime your New executive ask for bank details which has been already submitted with you.
Service of yatra is so bad as there is no customer care avaible to solve issue.
Dont ask for register email id now in forum.U can get it from your reference number.Please deposit it asap.

Aug 8, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our team to initiate the refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience. Regards, Yatra Care

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Hello there,
Are you guys freaking crazy I have canceled my flight on 17th of april and no refunds initiated yet, after calling airline they have returned the money but you guys didn’t your calling number are unreachable !! I have also complained about you on cyber crime
My reference no.[protected]

Aug 12, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our team to initiate the refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience. Regards, Yatra Care

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I cancelled a SpiceJet flight I had booked with Yatra with reference number[protected]. On 15th April 2021, Yatra sent me an email saying the refund has been processed and I should receive the refund of Rs.9511 in my bank account in 2-7 days. It has been a week since then and I inquired with the bank, and they have processed no deposits from Yatra. I want to receive my money asap.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 24, 2021

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Hi, Greetings from Yatra.com! We regret the inconvenience caused. We would request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you

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I booked two air tickets for myself and my brother for air india airlines thru Yatra.com travel agency. Later my ight got cancelled and there was no option to rebook hence they cancelled my booking and told me I'll get my full refund in 45 to 60 working days. They processed cancellation and refund on 6th February so it's been more than 3 months now and there is no intimation about refund. The customer service number doesn't work and they are not even replying on emails. So I called Air india Directly but they said they can't do anything about it as I Booked with third part and not Directly with them and they also toldt they didn't receive any refund request from yatra.com so far. So I dnt know what is yatra exactly doing. Please help me to get my money back. 13000 us a very huge amount for any lower class people. Please u humbly request you to help me.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Apr 24, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience caused. We would request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you

Apr 24, 2021

Updated by Ankitajai booking reference number is[protected]. Registered email is [protected]@gmail.com

Verified Support

Apr 25, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our team to initiate the refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience. Regards, Yatra Care

Apr 25, 2021

Updated by Ankitajai I have waited for 3 months. I'll wait for another 10 to 15 days.

May 08, 2021

Updated by Ankitajai It's been 15 days but I didn't receive my money

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May 09, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would request you to kindly connect with your concerned bank for the status of the refund, since you have raised the dispute/chargeback against the said transaction with your concerned bank and they are only able to update the status for the refund. Regards, Yatra Care

May 10, 2021

Updated by Ankitajai Bank has told me that you have received my money from airlines. So please refund my money. Bcz u paid it to airlines and thru chargeback airlines has refunded u the money. But u are not refunding that money to me. I hv been waiting since 3 months

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A

Ankitajai

from Aurangabad, Maharashtra

Apr 24, 2021

booking reference number is[protected]. Registered email is [protected]@gmail.com

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A

Ankitajai

from Aurangabad, Maharashtra

May 8, 2021

Ok. I waited for 7-10 business days but I still didn't rec my my money.

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Dear Yatra Team,

I trust you are doing well!

I, Dr. Prathibha Ekanthaiah, was booking my ticket on the Yatra app, and due to technical problems, money is deducted from my account, but the ticket is not booked.

I kindly request you to do me the needful at the earliest.

Following are the details:
Flight No: EK 724
Addis Abeba to Banglore.
Transaction ID:[protected].

Best regards,
Dr. Prathibha Ekanthaiah

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 22, 2021

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Hi, Greetings from Yatra.com! We regret the inconvenience caused. We would request you to kindly DM us your Yatra booking reference number and registered email id to enable us to assist you. Thank you

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I have cancelled flight tickets almost 9 months before but I have not yet received refund amount or voucher...

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 21, 2021

Verified Support

Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. Regards, Yatra Care

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I have 2 round trip tickets booked for Andaman and Nicobar islands for 27th April and return on 2nd May. We are in bad situation due to Pandemic and want to avail free reschedule of our tickets. As I had a discussion with Air India team they are ready to do but as our tickets are booked through Yatra.com they informed that Yatra.com can only reschedule our tickets and there is no contact number of Yatra. And I have dropped an email but nobody is responding on that.

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Ragini50

Apr 16, 2021

Booking reference number[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 18, 2021

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Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Regards, Yatra Care

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I have booked a ticket for my daughter who will be travelling from Bengaluru to Chandigarh via Delhi on 18/04/21. Her flight has been rescheduled in such a manner that she will be arriving at Delhi from Bengaluru @14:10 and her flight for Chandigarh from Delhi leaves @13:40. I would like to know how would she board the flight from Delhi before reaching there. This is ridiculous. Please resolve this asap.
Flight details are as follows:
Booking reference JU6SH2
Flight UK 816 & UK 706

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 16, 2021

Verified Support

Hi, Greetings from Yatra.com! As we have checked the PNR status, you have already done the changes with the Airline directly for your booking with UK 657 flight number. Regards, Yatra Care

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If you are booking a hotel through Yatra.com, I suggest you all never to do so.

Yatra.com does all the unethical practices in connivance with many such kind of hotels. If you are booking, at least never book a hotel for which cancellation and refund is not allowed. And if you book so, ready to face surprises.

Customer service team of yatra.com, hotel division is the worst one among all the service providers in India.

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Apr 15, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! Regret the inconvenience caused. Request you to kindly share your concern in brief along with your Yatra booking reference number and registered contact number/ email id to enable us to assist you. Thank you

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Booked airline ticket from New Delhi to Surat on 4th of April. Travel date was 20th April. I even purchased an insurance while booking my ticket but after cancellation I haven't receive any email from godigit neither my money back. Please help. Insurance was from godigit.
Travel date... 20 April 2021
Ticket number...[protected]
Yatra Ref number...[protected]
PNR... YCZ0R

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Apr 14, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As per records, your booking was cancelled online and there will be no refund after deducting the applicable cancellation charges for your booking. Regards, Yatra Care

Apr 15, 2021

Updated by gautamjain14 I have bought an insurance while booking my ticket. I need to claim for loss due to cancellation. I had bought yatra digit cancellation policy.
As per link below user has to cancel online and then accordingly refund will be processed. Please refund my amount which I have paid, I bought insurance also.

https://www.yatra.com/offer/details/yatra-godigit-cancellation-protection

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Apr 16, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that the link which you have shared is for Cancellation protection program. Please be informed that cancellation protection program and Insurance policy are two difference things. Also, we would like to inform you that we have not received any amount against cancellation program since it is currently not applicable on Domestic flight booking. Regards, Yatra Care

Apr 17, 2021

Updated by gautamjain14 Please find attached image which shows I have paid extra amount for insurance policy. Insurance policy also covers claim amount in case of trip cancellation. So I had cancelled my ticket and I am eligible for claim.

Can you please tell me in simple steps to claim for the loss due to cancellation when policy was bought at time of booking, instead of giving me different explanations.

Also I have received insurance number, then how come I have not paid. Why are you guys cheating your customers.

Apr 17, 2021

Updated by gautamjain14 You have received amount for insurance right. You have given me insurance number. Send me insurance document right away. I have all the rights to ask for that. I have all the rights to claim for insurance. What kind of cheating is this. Could you have courtesy to call on my number and resolve this issue.

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gautamjain14

from Delhi, Delhi

Apr 15, 2021

I have bought an insurance while booking my ticket. I need to claim for loss due to cancellation. I had bought yatra digit cancellation policy.
As per link below user has to cancel online and then accordingly refund will be processed. Please refund my amount which I have paid, I bought insurance also.

https://www.yatra.com/offer/details/yatra-godigit-cancellation-protection

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Address: Online website

I have booked a ticket as per attached screenshot details and that ticket was cancelled by the operator due to bad weather conditions and inform me your amount will be credited within one week. But it did not happen, then i wrote the complaint mail to yatra regarding this, they said we will take your complaint under this reference no, but still now there is no response from their side regarding payment advice and even no response mail too.
Here is attached as screen shots for your reference, thanks and looking forward to hearing from you.

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Apr 09, 2021

Updated by karthick18 6 months passed from the ticket booked date still now the refund is not credited.

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Apr 10, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded your concern to the respective vendor to check the refund status and would update you once we have received the update from them. Request your patience in the interim. Regards, Yatra Care

Apr 10, 2021

Updated by karthick18 Hi,
But, already 6 month over how many days I have to wait, I need this on priority and looking forward to hearing from you.

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Apr 10, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that at present we have not received the refund of your booking from the vendor. Further, we have forwarded your concern to the respective vendor to check the refund status and would update you once we have received the update from them. Request your patience in the interim. Regards, Yatra Care

Apr 10, 2021

Updated by karthick18 Okay, I am waiting for further updates.

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Apr 13, 2021

Yatra Online / YatraTrip.in Customer Care's response Sure

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Apr 22, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! Your refund has been processed from our end on 22 Apr 2021. Please note your bank may takes up to 5-7 working days for the credit to reflect in your account. Thanks, Yatra Care

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Hi, I booked a round trip from Coimbatore to pune yesterday. My payment was made through UPI. The transaction is still pending but my amount got debited. It says that the payment had reached the receiver's bank but is yet to confirm. Can you please check and help me out at the earliest, this booking is very urgent.
I've listed the details below for your reference.

Registered email ID - [protected]@gmail.com
Amount - Rs 10, 142
Coimbatore to Pune - 15th April
Pune to Coimbatore - 19th April

Please find attached the screenshot o[censored]PI payment and the conversation with Phonepe customer care.

Help us out at the earliest
Thankyou

Aug 12, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Apr 09, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We have checked the payment status at our end, the payment has not been received. Your Bank should auto reverse the amount within 2-4 working days. Would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care

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Address: Yatra.com

Website: Yatra.com

I booked a hotel through Yatra.com on April 8th, 2021. Money was deducted, but the site crashed as soon as it was done. No refund, all the customer care numbers are non functional, no accountability from the website either. Pathetic service. And I checked their social media, everyone has more or less the same complaint. They charge money and take months to refund. Looks like some scam! Totally unacceptable.

Aug 5, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. We assure you of a quick connect and resolution. Thanks

Apr 09, 2021

Updated by Shivank27 The booking was made from shivank.[protected]@gmail.com. Please check and call back if needed. Thanks!

Apr 09, 2021

Updated by Shivank27 Here are the transaction details,

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Apr 10, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! Your refund of INR 2587 has been processed from our end on 10 Apr 2021. Please note your bank may takes up to 5-7 working days for the credit to reflect in your account. Thanks, Yatra Care

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I have booked a ticket on Yatra on 6th April, 2021 for the flight Air Asia for 12 April, 2021 and my amount of 4229 got deducted from my bank account to yatra but yatra did not book my tickets neither send me any confirmation about booking.

Apr 7, 2021

Complaint marked as Resolved

I got my refund back to my card after complaning to the multiple sector. It has the worst customer service I have ever encountered.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 9, 2021

Verified Support

Hi, Greetings from Yatra.com! Regret the inconvenience caused. Please fell free to connect with us incase if you need any assistance from our end. Regards, Yatra Care

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Hi Team,

I had booked 2 international Jet Airways ticket via Hills n Greens Holidays agency (based in Guwahati).

Airline PNR : JDPLQL
Route : Mumbai - Amsterdam
Intended Date of Travel :[protected]

The flight was cancelled due to the Jet Airways issues but the refund has not yet been processed even after 2 years.

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48 hrs over and till date I did not receive the refund amount in my bank account against booking I'd:[protected].

Apr 5, 2021

Complaint marked as Resolved

No representative from yatra called me or resolved the issue by refunding the money.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Apr 05, 2021

Updated by khalder14 Refund amount did not received from yatra. Com. Hence the problem is not resolved by them.

Apr 05, 2021

Updated by khalder14 48 hrs over and till date I did not receive the refund amount in my bank account against booking I'd:[protected].

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Apr 6, 2021

Verified Support

Hi, Greetings from Yatra.com! Your refund of INR 12418 has been processed from our end on 06 Apr 2021. Please note your bank may takes up to 5-7 working days for the credit to reflect in your account. Thanks, Yatra Care

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / YatraTrip.in reviews & complaints page 31

Refund not being credited to my account

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I'm complaining about tickets not booked but amount debited

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Ticket not booked but amount debited

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Fraud:Yatra deducted ticket amount but did not provide ticket

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Refund Issue related to domestic booking through yatra.com

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Didnt return my money

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Yatra says refund processed but money not received

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Refund not received, fraud company

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Money is debited but ticket is not booked

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I'm complaining about refund

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I am complaining about flight ticket reschedule.

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Unethical rescheduling

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Hotel Booking at Yatra.com

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Cancelled Domestic Flight Ticket With Insurance. But money not yet received

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Refund not credited

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Ticket not booked but amount got debited

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Hotel booking Yatra.com

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Amount deducted but didn't get the tickets or confirmation

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Jet Airways Ticket | Refund not processed

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Not received refund amount for flight cancellation

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