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Yatra Online / YatraTrip.in Complaints & Reviews

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Updated: Oct 17, 2025
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Yatra Online / YatraTrip.in reviews & complaints page 31

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A
Ankitajai
from Aurangabad, Maharashtra
Apr 21, 2021
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I booked two air tickets for myself and my brother for air india airlines thru Yatra.com travel agency. Later my ight got cancelled and there was no option to rebook hence they cancelled my booking and told me I'll get my full refund in 45 to 60 working days. They processed cancellation and refund on 6th February so it's been more than 3 months now and there is no intimation about refund. The customer service number doesn't work and they are not even replying on emails. So I called Air india Directly but they said they can't do anything about it as I Booked with third part and not Directly with them and they also toldt they didn't receive any refund request from yatra.com so far. So I dnt know what is yatra exactly doing. Please help me to get my money back. 13000 us a very huge amount for any lower class people. Please u humbly request you to help me.
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We regret the inconvenience caused. We would request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you
Apr 24, 2021
Updated by Ankitajai
booking reference number is[protected]. Registered email is [protected]@gmail.com
Verified Support
Apr 25, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our team to initiate the refund for your booking. We would request you to please allow us 7-10 working days to further address your refund query and solicit your patience. Regards, Yatra Care
Apr 25, 2021
Updated by Ankitajai
I have waited for 3 months. I'll wait for another 10 to 15 days.
May 08, 2021
Updated by Ankitajai
It's been 15 days but I didn't receive my money
Verified Support
May 09, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We would request you to kindly connect with your concerned bank for the status of the refund, since you have raised the dispute/chargeback against the said transaction with your concerned bank and they are only able to update the status for the refund. Regards, Yatra Care
May 10, 2021
Updated by Ankitajai
Bank has told me that you have received my money from airlines. So please refund my money. Bcz u paid it to airlines and thru chargeback airlines has refunded u the money. But u are not refunding that money to me. I hv been waiting since 3 months
booking reference number is[protected]. Registered email is [protected]@gmail.com
Ok. I waited for 7-10 business days but I still didn't rec my my money.
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    Pratibha Ekantaiah
    Apr 21, 2021
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    Dear Yatra Team,

    I trust you are doing well!

    I, Dr. Prathibha Ekanthaiah, was booking my ticket on the Yatra app, and due to technical problems, money is deducted from my account, but the ticket is not booked.

    I kindly request you to do me the needful at the earliest.

    Following are the details:
    Flight No: EK 724
    Addis Abeba to Banglore.
    Transaction ID:[protected].

    Best regards,
    Dr. Prathibha Ekanthaiah
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    Hi, Greetings from Yatra.com! We regret the inconvenience caused. We would request you to kindly DM us your Yatra booking reference number and registered email id to enable us to assist you. Thank you
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      S
      Scundia
      Apr 18, 2021
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      I have cancelled flight tickets almost 9 months before but I have not yet received refund amount or voucher...
      +1 photos
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
      Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. Regards, Yatra Care
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        Ragini50
        Apr 16, 2021
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        I have 2 round trip tickets booked for Andaman and Nicobar islands for 27th April and return on 2nd May. We are in bad situation due to Pandemic and want to avail free reschedule of our tickets. As I had a discussion with Air India team they are ready to do but as our tickets are booked through Yatra.com they informed that Yatra.com can only reschedule our tickets and there is no contact number of Yatra. And I have dropped an email but nobody is responding on that.
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        Booking reference number[protected]
        Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Regards, Yatra Care
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          saimuk
          Apr 15, 2021
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          I have booked a ticket for my daughter who will be travelling from Bengaluru to Chandigarh via Delhi on 18/04/21. Her flight has been rescheduled in such a manner that she will be arriving at Delhi from Bengaluru @14:10 and her flight for Chandigarh from Delhi leaves @13:40. I would like to know how would she board the flight from Delhi before reaching there. This is ridiculous. Please resolve this asap.
          Flight details are as follows:
          Booking reference JU6SH2
          Flight UK 816 & UK 706
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          Hi, Greetings from Yatra.com! As we have checked the PNR status, you have already done the changes with the Airline directly for your booking with UK 657 flight number. Regards, Yatra Care
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            A
            arora_vk
            from New Delhi, Delhi
            Apr 14, 2021
            Resolved
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            If you are booking a hotel through Yatra.com, I suggest you all never to do so.

            Yatra.com does all the unethical practices in connivance with many such kind of hotels. If you are booking, at least never book a hotel for which cancellation and refund is not allowed. And if you book so, ready to face surprises.

            Customer service team of yatra.com, hotel division is the worst one among all the service providers in India.
            Aug 6, 2021
            Complaint marked as Resolved 
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            Verified Support
            Apr 15, 2021
            Yatra Online / YatraTrip.in Customer Care's response
            Hi, Greetings from Yatra.com! Regret the inconvenience caused. Request you to kindly share your concern in brief along with your Yatra booking reference number and registered contact number/ email id to enable us to assist you. Thank you
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              gautamjain14
              from Delhi, Delhi
              Apr 12, 2021
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              Booked airline ticket from New Delhi to Surat on 4th of April. Travel date was 20th April. I even purchased an insurance while booking my ticket but after cancellation I haven't receive any email from godigit neither my money back. Please help. Insurance was from godigit.
              Travel date... 20 April 2021
              Ticket number...[protected]
              Yatra Ref number...[protected]
              PNR... YCZ0R
              +1 photos
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              Verified Support
              Apr 14, 2021
              Yatra Online / YatraTrip.in Customer Care's response
              Hi, Greetings from Yatra.com! As per records, your booking was cancelled online and there will be no refund after deducting the applicable cancellation charges for your booking. Regards, Yatra Care
              Apr 15, 2021
              Updated by gautamjain14
              I have bought an insurance while booking my ticket. I need to claim for loss due to cancellation. I had bought yatra digit cancellation policy.
              As per link below user has to cancel online and then accordingly refund will be processed. Please refund my amount which I have paid, I bought insurance also.

              https://www.yatra.com/offer/details/yatra-godigit-cancellation-protection
              Verified Support
              Apr 16, 2021
              Yatra Online / YatraTrip.in Customer Care's response
              Hi, Greetings from Yatra.com! We would like to inform you that the link which you have shared is for Cancellation protection program. Please be informed that cancellation protection program and Insurance policy are two difference things. Also, we would like to inform you that we have not received any amount against cancellation program since it is currently not applicable on Domestic flight booking. Regards, Yatra Care
              Apr 17, 2021
              Updated by gautamjain14
              Please find attached image which shows I have paid extra amount for insurance policy. Insurance policy also covers claim amount in case of trip cancellation. So I had cancelled my ticket and I am eligible for claim.

              Can you please tell me in simple steps to claim for the loss due to cancellation when policy was bought at time of booking, instead of giving me different explanations.

              Also I have received insurance number, then how come I have not paid. Why are you guys cheating your customers.

              Apr 17, 2021
              Updated by gautamjain14
              You have received amount for insurance right. You have given me insurance number. Send me insurance document right away. I have all the rights to ask for that. I have all the rights to claim for insurance. What kind of cheating is this. Could you have courtesy to call on my number and resolve this issue.
              I have bought an insurance while booking my ticket. I need to claim for loss due to cancellation. I had bought yatra digit cancellation policy.
              As per link below user has to cancel online and then accordingly refund will be processed. Please refund my amount which I have paid, I bought insurance also.

              https://www.yatra.com/offer/details/yatra-godigit-cancellation-protection
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                K
                karthick18
                Apr 9, 2021
                Resolved
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                Address: Online website

                I have booked a ticket as per attached screenshot details and that ticket was cancelled by the operator due to bad weather conditions and inform me your amount will be credited within one week. But it did not happen, then i wrote the complaint mail to yatra regarding this, they said we will take your complaint under this reference no, but still now there is no response from their side regarding payment advice and even no response mail too.
                Here is attached as screen shots for your reference, thanks and looking forward to hearing from you.
                +2 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                Apr 09, 2021
                Updated by karthick18
                6 months passed from the ticket booked date still now the refund is not credited.
                Verified Support
                Apr 10, 2021
                Yatra Online / YatraTrip.in Customer Care's response
                Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded your concern to the respective vendor to check the refund status and would update you once we have received the update from them. Request your patience in the interim. Regards, Yatra Care
                Apr 10, 2021
                Updated by karthick18
                Hi,
                But, already 6 month over how many days I have to wait, I need this on priority and looking forward to hearing from you.
                Verified Support
                Apr 10, 2021
                Yatra Online / YatraTrip.in Customer Care's response
                Hi, Greetings from Yatra.com! We would like to inform you that at present we have not received the refund of your booking from the vendor. Further, we have forwarded your concern to the respective vendor to check the refund status and would update you once we have received the update from them. Request your patience in the interim. Regards, Yatra Care
                Apr 10, 2021
                Updated by karthick18
                Okay, I am waiting for further updates.
                Verified Support
                Apr 13, 2021
                Yatra Online / YatraTrip.in Customer Care's response
                Sure
                Verified Support
                Apr 22, 2021
                Yatra Online / YatraTrip.in Customer Care's response
                Hi, Greetings from Yatra.com! Your refund has been processed from our end on 22 Apr 2021. Please note your bank may takes up to 5-7 working days for the credit to reflect in your account. Thanks, Yatra Care
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                  Beena Mercy Eileen
                  Apr 8, 2021
                  Resolved
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                  Resolved

                  Hi, I booked a round trip from Coimbatore to pune yesterday. My payment was made through UPI. The transaction is still pending but my amount got debited. It says that the payment had reached the receiver's bank but is yet to confirm. Can you please check and help me out at the earliest, this booking is very urgent.
                  I've listed the details below for your reference.

                  Registered email ID - [protected]@gmail.com
                  Amount - Rs 10, 142
                  Coimbatore to Pune - 15th April
                  Pune to Coimbatore - 19th April

                  Please find attached the screenshot o[censored]PI payment and the conversation with Phonepe customer care.

                  Help us out at the earliest
                  Thankyou
                  +3 photos
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 09, 2021
                  Yatra Online / YatraTrip.in Customer Care's response
                  Hi, Greetings from Yatra.com! We have checked the payment status at our end, the payment has not been received. Your Bank should auto reverse the amount within 2-4 working days. Would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care
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                    S
                    Shivank27
                    Apr 8, 2021
                    Resolved
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                    Resolved

                    Address: Yatra.com
                    Website: Yatra.com

                    I booked a hotel through Yatra.com on April 8th, 2021. Money was deducted, but the site crashed as soon as it was done. No refund, all the customer care numbers are non functional, no accountability from the website either. Pathetic service. And I checked their social media, everyone has more or less the same complaint. They charge money and take months to refund. Looks like some scam! Totally unacceptable.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 09, 2021
                    Yatra Online / YatraTrip.in Customer Care's response
                    Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. We assure you of a quick connect and resolution. Thanks
                    Apr 09, 2021
                    Updated by Shivank27
                    The booking was made from shivank.[protected]@gmail.com. Please check and call back if needed. Thanks!
                    Apr 09, 2021
                    Updated by Shivank27
                    Here are the transaction details,

                    Verified Support
                    Apr 10, 2021
                    Yatra Online / YatraTrip.in Customer Care's response
                    Hi, Greetings from Yatra.com! Your refund of INR 2587 has been processed from our end on 10 Apr 2021. Please note your bank may takes up to 5-7 working days for the credit to reflect in your account. Thanks, Yatra Care
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                      Prakritee
                      Apr 7, 2021
                      Resolved
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                      Resolved

                      I have booked a ticket on Yatra on 6th April, 2021 for the flight Air Asia for 12 April, 2021 and my amount of 4229 got deducted from my bank account to yatra but yatra did not book my tickets neither send me any confirmation about booking.
                      +1 photos
                      Apr 7, 2021
                      Complaint marked as Resolved 
                      I got my refund back to my card after complaning to the multiple sector. It has the worst customer service I have ever encountered.
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      Hi, Greetings from Yatra.com! Regret the inconvenience caused. Please fell free to connect with us incase if you need any assistance from our end. Regards, Yatra Care
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                        A
                        AnupBaishya
                        from PUNE, Maharashtra
                        Apr 5, 2021
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                        Hi Team,

                        I had booked 2 international Jet Airways ticket via Hills n Greens Holidays agency (based in Guwahati).

                        Airline PNR : JDPLQL
                        Route : Mumbai - Amsterdam
                        Intended Date of Travel :[protected]

                        The flight was cancelled due to the Jet Airways issues but the refund has not yet been processed even after 2 years.
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                          khalder14
                          Apr 5, 2021
                          Resolved
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                          Resolved

                          48 hrs over and till date I did not receive the refund amount in my bank account against booking I'd:[protected].
                          +1 photos
                          Apr 5, 2021
                          Complaint marked as Resolved 
                          No representative from yatra called me or resolved the issue by refunding the money.
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                          Apr 05, 2021
                          Updated by khalder14
                          Refund amount did not received from yatra. Com. Hence the problem is not resolved by them.
                          Apr 05, 2021
                          Updated by khalder14
                          48 hrs over and till date I did not receive the refund amount in my bank account against booking I'd:[protected].

                          Hi, Greetings from Yatra.com! Your refund of INR 12418 has been processed from our end on 06 Apr 2021. Please note your bank may takes up to 5-7 working days for the credit to reflect in your account. Thanks, Yatra Care
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                            Bharani V S
                            Apr 2, 2021
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                            I tried to book a hotel on 01/04/21 through sbi net banking
                            The payment was successful but while redirecting the session expired
                            The booking was not successful
                            So i tried again and made the booking
                            I need refund
                            Email- [protected]@ymail.com
                            Rs.13148
                            +1 photos
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                            Apr 02, 2021
                            Updated by Bharani V S
                            Sorry the amount was Rs. 21935

                            Apr 02, 2021
                            Updated by Bharani V S
                            and it was paid through Google pay
                            Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. We assure you of a quick connect and resolution. Thanks.
                            Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. We assure you of a quick connect and resolution. Thanks.
                            Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. We assure you of a quick connect and resolution. Thanks.
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                              Bharani Sivasubramaniam
                              Apr 2, 2021
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                              I tried to book a hotel on 01/04/21 through Google pay
                              the amount got debited but the yatra app crashed and the booking was not confirmed
                              So i Booked the hotel again
                              I need refund
                              Email- [protected]@gmail.com
                              +1 photos
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              Apr 02, 2021
                              Updated by Bharani Sivasubramaniam
                              Sorry the amount was Rs 13148 it was done through sbi net banking

                              Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. Thanks.
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                                G
                                Gokul Gocool
                                Apr 2, 2021
                                Resolved
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                                Resolved

                                My money is debitted from the bank and payment failed and bus ticket is not booked.I try to reach the yatra customer care by sending email, they did not bother about it .I want my money back
                                Aug 10, 2021
                                Complaint marked as Resolved 
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 06, 2021
                                Yatra Online / YatraTrip.in Customer Care's response
                                Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share the email address used for the transaction and the amount debited to enable us to assist you. Thanks.
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                                  Gokul Gocool
                                  Apr 2, 2021
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                                  My money is debitted and bus ticket is not confirmed.I send emails and complaint but they do not bother about tat .I want my money back
                                  +1 photos
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                                    Prerna B
                                    from Powai, Maharashtra
                                    Mar 29, 2021
                                    Resolved
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                                    Resolved

                                    Address: Vastu Prestige Society, Lohegaon,
                                    Website: yatra.com

                                    Hello,

                                    I would like to complain about Yatra.com as they have not initiated my refund for cancelled flight for Jan 2021.
                                    On top of it yatra do not provide timely and appropriate response instead it provides fake and misleading statement of its company.
                                    I have been emailing since Jan 2021 for my refund.

                                    They do not provide response over email firstly nor they provide correct response.
                                    Sometime they say my all booking has been cancelled and refund is initiated and will received in 7-15 days.
                                    whereas I had only cancelled one ticket after communicating the same they do not even responds as what is the status or any information about my cancelled flight.

                                    After 2 months they responded that my refund is done and from bank it will take 7-9 days, today its more than a month and even after following up I get no response from such reputed firm.

                                    I see immense disinterest towards customers concern and they do not even value the customer or do any efforts to retain them.
                                    Please help me to get refund from Yatra.

                                    Please also find details of the cancelled flight.

                                    Booking reference number[protected].
                                    For PNR(DSJM7L)

                                    Ticket Cost: INR 5411
                                    Airline Cancellation Penalty Deducted: INR 3000
                                    Refund from Airlines: INR 2411
                                    Promotional Discount Deducted: INR 500
                                    Yatra Service Fee Deducted: INR 400
                                    Total Refund Amount: INR 1511
                                    +6 photos
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 01, 2021
                                    Yatra Online / YatraTrip.in Customer Care's response
                                    Hi, Greetings from Yatra.com! Your refund of INR 1844.33 against PNR DSJM7L has been processed from our end on 01 Apr 2021. Please note your bank may takes up to 5-7 working days for the credit to reflect in your account. Thanks, Yatra Care
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                                      Vanita.
                                      Mar 28, 2021
                                      Resolved
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                                      Resolved

                                      Address: Seawoods
                                      Website: Yatra

                                      Sir,
                                      This is regarding refund reference no.[protected]. It's one year still have not received amount from your end. Your nos are working. Air line too have refunded to you but you people are not refunding amount. Spice jet have refunded to you but you people have kept it in ecash. Which we cannot use Total amount have to received from you 30600. But still not received.
                                      Request you to refund whole amount.
                                      Regards
                                      Kiran Ghogare..
                                      +1 photos
                                      Aug 12, 2021
                                      Complaint marked as Resolved 
                                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 01, 2021
                                      Yatra Online / YatraTrip.in Customer Care's response
                                      Hi, Greetings from Yatra.com! We would request you to kindly share the below requested details from your registered email id at "[protected]@yatra.com" to enable us to process the refund via NEFT. Once you share the details kindly let us know.
                                      Beneficiary Name:
                                      Beneficiary Account No:
                                      IFSC Code:
                                      Bank Name:
                                      Branch Location:
                                      Also, please share a scanned copy/image of a cancelled cheque or a copy of the front page of the bank passbook of the same account. We need these details to ensure that the credit is processed to the correct bank account.
                                      Kindly note, we will only be able to process the NEFT into the account of the passenger or the person who made the payment for the booking. Regards, Yatra Care
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                                        kantibhushansharma
                                        Mar 24, 2021
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                                        Website: www.yatra,com

                                        I cancelled my confirmed train ticket Ref no.[protected], on 12/03/2021. I was informed that the the refund of Rs.3350-00
                                        will be credit in few days.
                                        till today(24/03/2021) I have not received the refund.
                                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                        Hi, Greetings from Yatra.com! Regret the inconvenience caused. Request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you
                                        Ref no.[protected].
                                        email [protected]@gmail.com
                                        kantibhushansharma's [Complaint's author] reply, Mar 26, 2021
                                        Ref. no. 0103210045069.
                                        email [email protected].
                                        Hi, Greetings from Yatra.com! Your refund of INR 3350 has been processed from our end on 27 Mar 2021. Please note your bank may takes up to 5-7 working days for the credit to reflect in your account. Thanks, Yatra Care
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