Yatra Online / YatraTrip.in Complaints & Reviews

Reference No: 'YA:27233710' Cancellation of ticket

I booked my tickets online on 22nd January 2021 through Yatra since I had heard that they provided good deals. Unfortunately, due to COVID, I had to cancel my tickets around Mid February 2021. I immediately contacted Yatra for a refund. After writing repeated emails, I finally got a reply from their end after I brought this issue up on Twitter. I tried coordinating with the airline but Yatra refused to cooperate and provide me the basic information that I needed to properly contact the airline.

Finally, I did get my refund on March 17th, 2021, But I had been overcharged for the cancellation. According to the airline policy, the airline was not charging any cancellation charges due to COVID. Further, I even called the arline's customer service helpline to confirm this and I was assured that I had not been charged any cancellation charges from their end.

Yatra provided me an invoice that included not only their cancellation charges but also 'airline Cancellation Charges'. So I again had to start with the process of writing them emails and following up. I provided the Airline's policy to Yatra multiple times in addition to informing them about my communication to the airlines.

I have spent so much of my time and energy on getting back the money I am entitled for. It is just disheartening to see companies cheating their customers and mistreating them.

I am now looking to get back the wrongly and excessively deducted refund from Yatra. I hope this issue gets resolved soon.

(Please note: This website due to some technical error is not allowing me to include all the correspondences and documents. My reference number should provide the information required. )

Booking Reference:[protected]

The air ticket with United airlines, was cancelled by the airline in September 2020. Yatra.com has already received the refund from the airline in February 2021. This information was confirmed to me by an email from [protected]@yatra.com on Feb 26, 2021.

I shared all the necessary bank account details with them by email. Its been over 2 months and still I have not received the refund. I have all the email exchanges with me, and I have reminded them multiple times. If they reply, they only say "We would like to inform you that a refund of INR for your booking is being processed which may take 7-10 working days to reflect in the neft account."

This is a difficult situation, wherein Yatra is neither providing phone support nor helping through email support.

Regards,
Rahul

Hi,

I booked ticket from bangalore to mangalore I didn't get any confirmation message I checked in airlines customer care but ticket is not booked but amount debited,

Kindly do the needful

Ticket not booked but amount debited

I booked ticket from yatra for varanasi to mumbai flight. Amount deducted from my bank account, but ticket is not provided .
Sent mail to yatra support complaint on their app and site, tried to contact them via any medium but failed effect of that I'm stuck and not able to book my very urgent travel

I cancelled a domestic flight I had booked with Yatra with reference number[protected]. On 9 th April 2021, Yatra sent me an email saying the refund has been processed and I should receive the refund of Rs.21058 in my bank account in 2-7 days. SInce last month everytime your New executive ask for bank details which has been already submitted with you.
Service of yatra is so bad as there is no customer care avaible to solve issue.
Dont ask for register email id now in forum.U can get it from your reference number.Please deposit it asap.

Hello there,
Are you guys freaking crazy I have canceled my flight on 17th of april and no refunds initiated yet, after calling airline they have returned the money but you guys didn’t your calling number are unreachable !! I have also complained about you on cyber crime
My reference no.[protected]

I cancelled a SpiceJet flight I had booked with Yatra with reference number[protected]. On 15th April 2021, Yatra sent me an email saying the refund has been processed and I should receive the refund of Rs.9511 in my bank account in 2-7 days. It has been a week since then and I inquired with the bank, and they have processed no deposits from Yatra. I want to receive my money asap.

I booked two air tickets for myself and my brother for air india airlines thru Yatra.com travel agency. Later my ight got cancelled and there was no option to rebook hence they cancelled my booking and told me I'll get my full refund in 45 to 60 working days. They processed cancellation and refund on 6th February so it's been more than 3 months now and there is no intimation about refund. The customer service number doesn't work and they are not even replying on emails. So I called Air india Directly but they said they can't do anything about it as I Booked with third part and not Directly with them and they also toldt they didn't receive any refund request from yatra.com so far. So I dnt know what is yatra exactly doing. Please help me to get my money back. 13000 us a very huge amount for any lower class people. Please u humbly request you to help me.

Dear Yatra Team,

I trust you are doing well!

I, Dr. Prathibha Ekanthaiah, was booking my ticket on the Yatra app, and due to technical problems, money is deducted from my account, but the ticket is not booked.

I kindly request you to do me the needful at the earliest.

Following are the details:
Flight No: EK 724
Addis Abeba to Banglore.
Transaction ID:[protected].

Best regards,
Dr. Prathibha Ekanthaiah

I have cancelled flight tickets almost 9 months before but I have not yet received refund amount or voucher...

I have 2 round trip tickets booked for Andaman and Nicobar islands for 27th April and return on 2nd May. We are in bad situation due to Pandemic and want to avail free reschedule of our tickets. As I had a discussion with Air India team they are ready to do but as our tickets are booked through Yatra.com they informed that Yatra.com can only reschedule our tickets and there is no contact number of Yatra. And I have dropped an email but nobody is responding on that.

I have booked a ticket for my daughter who will be travelling from Bengaluru to Chandigarh via Delhi on 18/04/21. Her flight has been rescheduled in such a manner that she will be arriving at Delhi from Bengaluru @14:10 and her flight for Chandigarh from Delhi leaves @13:40. I would like to know how would she board the flight from Delhi before reaching there. This is ridiculous. Please resolve this asap.
Flight details are as follows:
Booking reference JU6SH2
Flight UK 816 & UK 706

If you are booking a hotel through Yatra.com, I suggest you all never to do so.

Yatra.com does all the unethical practices in connivance with many such kind of hotels. If you are booking, at least never book a hotel for which cancellation and refund is not allowed. And if you book so, ready to face surprises.

Customer service team of yatra.com, hotel division is the worst one among all the service providers in India.

Booked airline ticket from New Delhi to Surat on 4th of April. Travel date was 20th April. I even purchased an insurance while booking my ticket but after cancellation I haven't receive any email from godigit neither my money back. Please help. Insurance was from godigit.
Travel date... 20 April 2021
Ticket number...[protected]
Yatra Ref number...[protected]
PNR... YCZ0R

I have booked a ticket as per attached screenshot details and that ticket was cancelled by the operator due to bad weather conditions and inform me your amount will be credited within one week. But it did not happen, then i wrote the complaint mail to yatra regarding this, they said we will take your complaint under this reference no, but still now there is no response from their side regarding payment advice and even no response mail too.
Here is attached as screen shots for your reference, thanks and looking forward to hearing from you.

Hi, I booked a round trip from Coimbatore to pune yesterday. My payment was made through UPI. The transaction is still pending but my amount got debited. It says that the payment had reached the receiver's bank but is yet to confirm. Can you please check and help me out at the earliest, this booking is very urgent.
I've listed the details below for your reference.

Registered email ID - [protected]@gmail.com
Amount - Rs 10, 142
Coimbatore to Pune - 15th April
Pune to Coimbatore - 19th April

Please find attached the screenshot o[censored]PI payment and the conversation with Phonepe customer care.

Help us out at the earliest
Thankyou

I booked a hotel through Yatra.com on April 8th, 2021. Money was deducted, but the site crashed as soon as it was done. No refund, all the customer care numbers are non functional, no accountability from the website either. Pathetic service. And I checked their social media, everyone has more or less the same complaint. They charge money and take months to refund. Looks like some scam! Totally unacceptable.

I have booked a ticket on Yatra on 6th April, 2021 for the flight Air Asia for 12 April, 2021 and my amount of 4229 got deducted from my bank account to yatra but yatra did not book my tickets neither send me any confirmation about booking.

Hi Team,

I had booked 2 international Jet Airways ticket via Hills n Greens Holidays agency (based in Guwahati).

Airline PNR : JDPLQL
Route : Mumbai - Amsterdam
Intended Date of Travel :[protected]

The flight was cancelled due to the Jet Airways issues but the refund has not yet been processed even after 2 years.