Yatra Online / YatraTrip.in Complaints & Reviews

Airline cancelled my flight that was booked but booking still shows valid in Yatra app.Please refund the amount to my bank account with which I paid my amount .Already tried reaching Customer care number and dropped email as well.pleade react faster .

Hello,

We have booked the flight ticket using a Yatra app but one character misspelled from our side the PNR number is JG4AKS, the name we want change into PRASANTH KUMAR CHEEDIRALA, please look into the issue as soon as possible. The flight leaves in the next 3 days.

We are attaching the following document for your reference, please look into it.

Awaiting for your reply,

Thank...

I booked 2 flight ticket from Yatra.. amount has been deducted from my account through Google pay ..but they haven't given any booking ID or confirmation message..than they have initiated the refund but haven't received in my account..

I have made a transaction of Rs. 11, 461 with Yatra.com on December 4th for Hotel booking but the booking was not successful and the amount was debited from account. I have received the confirmation from Yatra that they have my money and will process the refund.

However, yet the refund is not processed and it have already been 11 days since yatra confirmed me about the refund of the money to my bank account.

Kindly help me in the matter

Hi,

I did a cab booking for a round trip from bangalore To wayanad And paid an advance of rupees 1783. Money got deducted from my account but I have not received any confirmation mail or message. And no booking id is generated. Please refund my money as soon as possible.
Subrat.[protected]@gmail.com

Hi

I made a cab booking for a roundtrip from Chandigarh to Manali for 24th dec- 27th Dec. I made the payment of rs 3275/- as advanced payment .

However I haven't recieved any confirmation mail or booking reference number but the money has been deducted.

Request you to please refund the amount back as I didn't receive any confirmation from the team rendering me unable to travel

I have attached the payment receipt and reference number for using ecash which is[protected]

Kindly do the needful

Vinayak Sharma
vinayak.[protected]@gmail.com
[protected]

No payment confirmation receipt/ transaction acknowledgement recieved for the cab booking done on Yatra for AHA TAXIs. Kindly look into the matter on priority.
Booking ID: [protected]@gmail.com
No way to reach yatra customer care no. Available at internet.
[protected]
[protected]
+[protected]
[protected]
[protected]
[protected]
No email response for the complaint made at [protected]@yatra.com and tweeter at @YatraOfficial. Felt cheated and pathetic as need the cab service for emergency service.

Reference number for my bus booking :[protected]. The bus journey from Bangalore to Chennai dated 24th Dec 2020 was cancelled by the bus operator and I have dropped several emails to the customer support but haven't received a proper response yet and also the refund for the bookings. Please do the needful.

I have booked for 20th December, but when i reached at the bus stand, i already waited for a long time and after that asked someone for this bus service, they told me that its not even working how could you book this . Because of this blunder i missed my exam . Now who is going to take the responsibility ?
I missed the exam for which I'm preparing from last 7 months.
I have called around 100 times for the support number but all gone in vain

I wanted to cancel a flight booked through yatra.com
My airline told me that there are zero cancellation charges if cancelled within 24 hours, but that can only be done through yatra.com
But in the yatra app, it charged me a cancellation fee of 4000 rupees.
So i tried to contact yatra on various platforms but they didn't revert me back.
Now the cancellation window has closed and I've lost my money.

Actually my Goair flight was cancelled on 10th dec2020 and i asked Goair to refund my money they did the refunding process but i booked my ticket from Yatra and till date I haven't received my money in my account

I booked hotel through yatra.com from 30th to 2nd jan the haven guest house, Goa. The booking was confirmed and the amount deducted is 3881/- but the hotel is refusing the accommodation as it is the peak season and will not confirm the dates, but the yatra has confirmed and if I cancel the whole amount is non refundable so now I don't have any idea to wat to be done?

I have booked 2 round tickets from Bombay to Dubai for the 29th of December 2020. The money has been debited from my account, but the booking is still not confirmed.

When making the booking, Yatra's app showed me that they will take 30 min to help resolve the issue. It has been more than 24 hours. I have sent 2 mails and tried any and all customer care numbers which just ask you to mail them again.

The PNR that...

I had booked a domestic hotel from Yatra application and the booking was done on 14th December 2020 and for the date of check in was on 15th December 2020. The payment was taken from my bank account and it was paid but I dint get any confirmation messages or emails regarding the booking and I WANT THE REFUND BACK and I have also shared the invoice details below regarding the deduction. if this issue is not getting sorted I’m ready to file a higher level complain on the company...

Yatra has given me the most horrific experience in recent times. I used to trust this company so much. My money Rs.4655 was debited on 9th November but no ticket was booked. The bank has already provided my details that the money was credited to yatra account but Yatra people do not care to reply to the emails..or pick up the calls..or provide any resolution.They are frauding their customers.

Transaction date:9th nov
Email :[protected]@gmail.com
transaction id:[protected]
Amount Rs4655
Yatra VPA: yatra1.[protected]@axisbank

Facts of the flight booking
1. Booked a return flight to USA in Jan 2020, which got cancelled because of Covid19.

2. Flight Details : PNR : BVVTNB YATRA REFERENCE :[protected] PASSENGER : SUPRATIM BISWAS
EMIRATES AIRWAYS DATE OF BOOKING : Jan 2, 2020
Onward flight : May 14, 2020 # 04:30 # EK 501 Mumbai - Dubai; May14, 2020 # 09:55 # EK 229 Dubai - Seattle
Return flight : Jul 13, 2020 # 17:15 # EK 230 Seattle - Dubai; Jul 14, 2020 # 21:55 # EK 500 Dubai - Mumbai

3. My onward flight was cancelled by an email from emirates on March 26, 2020. Emirates asked me to contact my agent YATRA for travel voucher or refund.

4. Contacted YATRA by several emails without response. On 04/12/2020, email response from Yatra is appended below.
SUBJECT : RE:'YA:26688510' International Flights//YT38821106
Dear Mr Supratim Biswas,
Greetings from Yatra.com!
This is in reference to your under booking reference number [protected].
We would like to inform you that as per the updated circular of the Airline, you are eligible for the full refund.
However the K3, YR tax will be non refundable. Hence, request you to share your consent to claim the refund from the airline.
in case you require further assistance or clarification, please feel free to write us at [protected]@yatra.com. Alternatively, you can also respond on this e-mail.
Note: Please do not amend the subject line while replying.
Regards,
Team Yatra

5. After receiving this email have sent 5-6 emails asking for the exact amount of refund and the mode it will be made. But there has been no response to any of the emails.
6. THE COMPLAINT IS ABOUT THE LACK OF RESPONSE FROM YATRA AND INABILITY TO CONTACT THEM DIRECTLY THROUGH PHONE.

WOULD LIKE TO GET THE REFUND AS SOON AS POSSIBLE SINCE EMIRATES HAS AGREED TO REFUND

Hi,

Still not received refund. Called Yatra no. [protected].

Every time they are taking new details. new update.

No refund from last 3 months.

Hello sir,
I faced problem on 08 nov 2020, while duing transaction through pnb online internet banking the amount had been deducted from my pnb account, transaction sucessful twice, deducted money does not refund to my account, so i kindly request you please take a look at this issue and solve my problem as soon as possible.supporting documents have been attached along with this application..

Our booking reference no[protected]
GOA to Hyderabad
Date-09.12.2020
Bus was late for 4 hours
We have waited on road said location for 4 hours

We have asked to leave at outskirts of Patancheru (HyderaBAD

We spent around Rs.600 to reach Hyderabad

Refund of Rupees 600

We have lost hope on Yatra Trip because of paulo travels

I booked two flights on 5th and 6th Nov 2020 respectively and cancelled on the same day for which the refund has not been initiated yet. I have sent emails multiple times and already raise one complaint with no response from yatra. The reference number are[protected] and[protected]. I have lodged FIR also at the Cyber crime department.