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Updated: Oct 14, 2026
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Yatra Online / YatraTrip.in reviews & complaints page 36

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R
ritu choubey
from Delhi, Delhi
Jan 19, 2021
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Sir we send you several mail regarding credit note against flight from del to sri nagar but no response comes from your side.
Please contact us and corporate with us
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
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Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
Reply
Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
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    R
    Rupali Minz
    from Delhi, Delhi
    Jan 18, 2021
    Resolved
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    Resolved

    The flight which I booked for 27th March got cancelled. The airlines have processed the refund from their end, but the amount has not been returned by Yatra agency itself till now. They do not even respond on the emails other than
    in the form the of automated computer generated responses. I wonder why they don't even have any customer care number for domestic flights support.

    Kindly process the refund as soon as possible. My trust in your company/app which I have been using for many years have gone for toss now.
    Aug 10, 2021
    Complaint marked as Resolved 
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    Verified Support
    Jan 22, 2021
    Yatra Online / YatraTrip.in Customer Care's response     Dear Rupali,

    Greetings from Yatra.com!

    We would request you to kindly share your Yatra booking number for us to check and assist you.

    Regards
    Yatra Care
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      S
      Sourabh Mengi
      from Jammu, Jammu and Kashmir
      Jan 18, 2021
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      Despite several emails to [protected]@yatra.com,
      [protected]@yatra.com,
      [protected]@yatra.com
      I am not able to get my refund that was issued by goair for pnr J62DPC. I am sending am email since[protected].
      I had also received a response from yatra confirming thag I will be getting refund but it's not getting issued.
      Not sure how to deal with this.
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
      View replies
      Dear Sourabh,

      Greetings from Yatra.com!

      As we checked you were already in contact with our support team related to your concern/query and required information/details were shared with you against communication Ref No. YA: 27007517. For further assistance kindly write back on the same email thread for our team to check and assist you better.

      Regards,
      Yatra Care
      Reply
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        A
        Akhil Bhattar
        Jan 18, 2021
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        Hi, i had booked my tickets from yatra dated 20 Apr 2020 costing Rs2232. Due to lock down, the Air India flight was cancelled. I had checked with the airlines, and they confirmed to refund the entire amount once Yatra raises the request.
        I have been chasinng Yatra customer care to take action on the same but nothing is being done and i am not getting any reply from Yatra.com.

        Booking Reference: Z9HQB
        Air India ticket:[protected]

        Regards,
        Manju
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        Verified Support
        Jan 20, 2021
        Yatra Online / YatraTrip.in Customer Care's response         Dear Akhil,

        Greetings from Yatra.com!

        We would want to inform you that your refund request application has been already raised with the airline under RA no.[protected]. We would request you to kindly wait for 30-35 working days or more for the airline to authorized the RA for the refund.

        Regards
        Yatra Care
        Mar 11, 2021
        Updated by Akhil Bhattar         Hi, till now i have not received the refund. Can you please update on the same?
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          R
          Rohit Chaurasiya
          from Buldana, Maharashtra
          Jan 18, 2021
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          Address: Om Sai Nagar, mauda, dist. Nagpur, 441104

          Hello yatra,
          I am Rohit Chaurasiya my login number is [protected], today evening I booked my flight from Nagpur to Pune and for that I have paid 3303 Rs. But i haven't received any ticket and i can't see any booking data in my booking option. I am uploading screenshots for your reference please look into this and do the needful.
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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          Dear Rohit,

          Greetings from Yatra.com!

          Please accept our sincere apologies for the inconvenience caused to you.

          This is in reference to your query under booking reference number[protected]

          We would like to inform you that your amount of INR 3303 is auto refunded from our end in the same mode of payment through which you have made the booking.

          Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account.

          Thank you for your patience and cooperation.

          Regards,
          Yatra Care
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            A
            anuradha shejul
            from Delhi, Delhi
            Jan 16, 2021
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            Booking number[protected], yatra emailed me that refund has been already processed and the amount 28261.0 Rupees will get transfer to my bank account. But still the amount is not credited to my bank account, even various times I checked with Bank officers as well. There is no thread of the refund under Bank Transaction ID [protected] which yatra has provided to me. It's a pathetic process now to get my own money. Please help asap.
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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            Dear Anuradha,

            Greetings from Yatra.com!

            We regret the inconvenience caused. We would request you to kindly share with us your Yatra booking number for us to check and assist you.

            Regards
            Yatra Care
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              P
              praveen2709
              from New Delhi, Delhi
              Jan 14, 2021
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              Dear concern,

              We tried to cancel our flight tickets reference no.[protected],[protected],[protected],[protected].

              By using our Yatra login but it is not working so we cancelled the tickets directly from airlines. Now our refund will be done by your side so please let me know the duration of processing refund.

              I tried every link as well as your website but nothing is working there is no one to answer my queries. I feel like I m stuck in a very bad services.
              It is a worst experience with Yatra.com.
              If possible, please provide me a contact number from where I can get all the details and status update.

              Thank you
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              View replies
              Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
              Reply
              Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
              Reply
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                S
                Srushti Khobaragade
                from Rahuri, Maharashtra
                Jan 14, 2021
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                I booked flight ticket from yatra.com for nag to blr. Money got deducted from my account but my ticket is not confirmed.
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                Hi, Greetings from Yatra.com! We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care
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                  S
                  Srushti Khobaragade
                  from Rahuri, Maharashtra
                  Jan 13, 2021
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                  Website: Yatra.com

                  I have booked flight ticket from nagpur to Bangalore but i have not received any confirmation regarding that and money has been deducted from my account.
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  View replies
                  Hi, Greetings from Yatra.com! We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care
                  Reply
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                    S
                    sudeeppareek
                    from New Delhi, Delhi
                    Jan 13, 2021
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                    I as trying to book bus ticket on 4 th jan 221 from mount abu to jaipur, i made payment through google pay but no ticket was generated.
                    till now amount has not been refunded even i have mailed yatra 5-6 times but no reply recieved.
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    View replies
                    Dear Sudeep,

                    Greetings from Yatra.com!

                    We regret the inconvenience caused. We request you to send us the following information.

                    Date of Transaction
                    Payment mode (Credit Card/Debit Card or net banking)
                    Bank Name
                    Amount Charged
                    Transaction reference provided by the bank
                    Email ID (Used while booking)

                    Regards
                    Yatra Care
                    Reply
                    sudeeppareek's [Complaint's author] reply, Jan 23, 2021
                    Date of Transaction-04.01.2021
                    Payment mode (Credit Card/Debit Card or net banking)-Google Pay
                    Bank Name- Google Pay/HDFC bank
                    Amount Charged-1546
                    Transaction reference provided by the bank-upi transaction id 100420104677
                    Email ID (Used while booking)- [email protected]
                    Dear Sudeep,

                    Greetings from Yatra.com!

                    We regret the inconvenience caused. We request you to send us the following information.

                    Date of Transaction
                    Payment mode (Credit Card/Debit Card or net banking)
                    Bank Name
                    Amount Charged
                    Transaction reference provided by the bank
                    Email ID (Used while booking)

                    Regards
                    Yatra Care
                    Reply
                    sudeeppareek's [Complaint's author] reply, Jan 26, 2021
                    Date of Transaction-04.01.2021
                    Payment mode (Credit Card/Debit Card or net banking)-Google Pay
                    Bank Name- Google Pay/HDFC bank
                    Amount Charged-1546
                    Transaction reference provided by the bank-upi transaction id 100420104677
                    Email ID (Used while booking)- [email protected]
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                      S
                      Sumedha Shaswat
                      from Daitari, Odisha
                      Jan 13, 2021
                      Resolved
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                      Resolved

                      Hi,
                      I am Sumedha and I booked a ticket from Bhubaneshwar to Patna for traveling on 14/1/2021.I had booked it using the yatra application on 12/01/2021 and payment was made through Google pay. I have attached the transaction proof with this mail. The payment was successful but I didn't get any ticket confirmation from you through email or in the application. I also registered the complaint on the application and mailed yatra support but have not received any response so far. Request you to kindly call on my mobile number registered with yatra and process my refund at the earliest
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 15, 2021
                      Yatra Online / YatraTrip.in Customer Care's response                       Dear Sumedha,

                      Greetings from Yatra.com!

                      We regret the inconvenience caused. We would like to inform you that a refund of INR 6139.00 for your booking has been processed on 13 JAN 2021 which may take 2-7 working days to reflect in the original mode of payment. You will receive an email notification regarding the same.

                      Regards
                      Yatra Care
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                        S
                        Sumedha Shaswat
                        from Daitari, Odisha
                        Jan 13, 2021
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                        Hi, I am Sumedha and I booked a tickey from Bhubaneshwar to Patna for traveling on 14/1/2021.I booked it using the yatra application on 12/07/2021 and payment was made through Google pay. I have attached the transaction proof with this mail. The payment was successful but I didn't get any ticket confirmation from you through email or in the application. I also registered the complaint on the application and mailed to yatra support also but have not received any response so far. Request you to kindly call on my registered mobile number with yatra and process my refund at the earliest.
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                          A
                          aghosh19
                          from Silapathar, Assam
                          Jan 12, 2021
                          Resolved
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                          Resolved

                          My Yatra bus payment by Freecharge failed on 11/1/2021 for Shyamoli bus from Durgapur to Kolkata scheduled to depart at 8.30am on 13/1/2021 whereas money was deducted but tickets were not booked. Passenger Aniruddha ghosh
                          MODE OF PAYMENT FREECHARGE
                          AMOUNT RS 349

                          Please check YATRA on 11-Jan-2021 (order id hjXlaxykATjbRd_01110121004214312282400_1WPIN1). from Freecharge below with regards to the transaction ID and refund the amount
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                          View replies
                          Hi Customer,

                          Greetings from Yatra.com!

                          We regret the inconvenience caused. We would request you to kindly share the email ID used at the time of booking for us to check and assist you.

                          Regards
                          Yatra Care
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                            H
                            harshaktg
                            from Delhi, Delhi
                            Jan 12, 2021
                            Resolved
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                            Resolved

                            Address: Kotagiri

                            Yatra randomly listed my property without my consent, and they've charge 3x times the amount we charge for our hotel. This is so unfair, that people might look into it and they lose interest in our property. I have mailed them several times, yet they fail to respond, If there's any section on how I can file a case on Yatra let me know
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                            View replies
                            Hi, Greetings from Yatra.com! We would request you to kindly share the email id, contact number and Property name to enable us to check the details and assist you. Regards, Yatra Care
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                              D
                              DR. S. Vijaya Kumar
                              from Delhi, Delhi
                              Jan 10, 2021
                              Resolved
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                              Resolved

                              Address: Mycon Acropolis Flat No 103 Cyber Hills, Madhapur Hyderabad

                              Today I booked a ticket from Tirupati to Hyderabad on 13th. Actually I booked on 12th. Within a minute I tried to contact your people to cancel. As per Govt guidelines any ticket can cancelled within hour without cancelation charges. So please refund my total money. PNR PN9PVD
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              View replies
                              Dear Vijaya,

                              Greetings from Yatra.com!

                              We regret the inconvenience caused. As checked the reservation history from our end and we would like to inform you that the booking has been confirmed as per the search made. We would like to inform you that in case of cancelation charges will be applicable as per the fare rule. Request you to kindly refer to the given link for the cancellation online. Please note online cancelation can be done up to 12 hrs prior to departure and will the airline directly up to 4 hours prior to departure.

                              Link: https://secure.yatra.com/manage-bookings/dashboard#/list

                              Regards
                              Yatra Care
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                                A
                                atul kohly
                                Jan 9, 2021
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                                Dear Sir/Madam,
                                Please find in attachment the description, details and proof of the complaint in subject.
                                I hope your company will ( rather should already have done ), take necessary action to refund our money ASAP and finally put an end to this unfortunate episode and help you maintain a reputation that we thought you were worthy of at the time of booking the tickets through your site. Alas !!!
                                Please send your office address and phone number also.
                                Regards
                                Ruchira Mittal
                                [protected]
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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                                  P
                                  pankajvshrma
                                  from Bengaluru, Karnataka
                                  Jan 9, 2021
                                  Resolved
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                                  Resolved

                                  My booking reference number is[protected] and transaction reference is INB/[protected]/PAYU.IN/ dated 09.01.2021.
                                  Amount of Rs. 10064.00 has been debited from my account, however, booking status is shown as unsuccessful.

                                  Please refund the amount as soon as possible, so that I can complete my booking. Please treat this as urgent.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Pankaj,

                                  Greetings from Yatra.com!

                                  We regret the inconvenience caused. We request you to send us the following information.

                                  Date of Transaction
                                  Payment mode (Credit Card/Debit Card or net banking)
                                  Bank Name
                                  Amount Charged
                                  Transaction reference provided by bank
                                  Email ID (Used while booking)

                                  Please send us the above details along with your latest bank statement in PDF format.

                                  Regards
                                  Yatra Care
                                  Reply
                                  Dear Pankaj,

                                  Greetings from Yatra.com!

                                  We regret the inconvenience caused. We request you to send us the following information.

                                  Date of Transaction
                                  Payment mode (Credit Card/Debit Card or net banking)
                                  Bank Name
                                  Amount Charged
                                  Transaction reference provided by the bank
                                  Email ID (Used while booking)

                                  Please send us the above details along with your latest bank statement in PDF format.

                                  Regards
                                  Yatra Care
                                  Reply
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                                    I
                                    iram shahid
                                    Jan 9, 2021
                                    Resolved
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                                    Resolved

                                    [protected] and[protected] this PNR buses not found at pickup point and not even informed customer for cancelled tickets .
                                    Aug 10, 2021
                                    Complaint marked as Resolved 
                                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 12, 2021
                                    Yatra Online / YatraTrip.in Customer Care's response                                     Dear Shahid,

                                    Greetings from Yatra.com!

                                    As checked and found that under PNR[protected] the refund of INR 1875.00 has been processed from our end which may take 7-10 working days to reflect in the original mode of payment and under PNR[protected] we have forwarded your detials to our team to check with the bus operator regarding bus status. Request you to kindly allow us 48-72 working hrs.

                                    Regards
                                    Yatra Care
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                                      B
                                      Bags_Aatish
                                      from Bengaluru, Karnataka
                                      Jan 8, 2021
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                                      Website: www.yatra.com

                                      Hi,

                                      I had make a hotel booking via yatra app. Money got deducted but the booking is not found on the app or on login. Fortunately I received a mail with booking reference number from yatra. But now when I want to cancel my booking I'm unable to do it because my booking can't be found, and I have written several mails to yatra and called them but to no avail.
                                      I saw their social media and there are so many complaints with the same problem.
                                      There is no way to contact them on call as it says send email or when you call it disconnects.
                                      Our plans changed due to some medical emergency and now we're unable to cancel the booking and get back our money.

                                      Please find the details attached.
                                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                      Jan 09, 2021
                                      Updated by Bags_Aatish                                       Kindly cancel the above booking.

                                      Awaiting your reply.

                                      Thanks in advance.
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                                        L
                                        Lakshman Nickl
                                        from Powai, Maharashtra
                                        Jan 8, 2021
                                        Resolved
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                                        Resolved

                                        Dear yatra,

                                        My name is lakshmi narayanan I booked chennai to coimbatore round trip tickets for 4 passengers for traveling on 20/1/2021. I booked the tickets using yatra application on 01/07/2021 and payment made through Google pay. I have attached the transaction proof with this mail. After payment is done I didn't get any tickets confirmation from you through email or in the application. I felt really coz I have booked tickets before thrice in the same application. I also registered the complaint in the application 6 hours ago but no response. So kindly call to my register mobile number [protected] and let me know. It's a huge money I used to book and it's a emergency trip so kindly do the needful.
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                        Jan 08, 2021
                                        Updated by Lakshman Nickl                                         Dear yatra,

                                        My name is lakshmi narayanan I booked chennai to coimbatore round trip tickets for 4 passengers for traveling on 20/1/2021. I booked the tickets using yatra application on 01/07/2021 and payment made through Google pay. I have attached the transaction proof with this mail. After payment is done I didn't get any tickets confirmation from you through email or in the application. I felt really coz I have booked tickets before thrice in the same application. I also registered the complaint in the application 6 hours ago but no response. So kindly call to my register mobile number [protected] and let me know. It's a huge money I used to book and it's a emergency trip so kindly do the needful.
                                        Verified Support
                                        Jan 11, 2021
                                        Yatra Online / YatraTrip.in Customer Care's response                                         Hi, Greetings from Yatra.com! We would want to inform you that your refund of INR 21566 has been processed from our end on 8 Jan 2021. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care
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                                          Recent comments

                                          Since no tickets were issued, this isn't an airline refund. It's a failed booking, and that changes who you chase.



                                          First, ask Yatra one direct question in writing: \"Did you receive bot...
                                          SR
                                          SrinalEarakula

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