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Yatra Online / YatraTrip.in Complaints & Reviews

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Updated: May 24, 2026

Complaints 2590

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1929

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Yatra Online / YatraTrip.in reviews & complaints page 36

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Despite several emails to [protected]@yatra.com,
[protected]@yatra.com,
[protected]@yatra.com
I am not able to get my refund that was issued by goair for pnr J62DPC. I am sending am email since[protected].
I had also received a response from yatra confirming thag I will be getting refund but it's not getting issued.
Not sure how to deal with this.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 20, 2021

Verified Support

Dear Sourabh,

Greetings from Yatra.com!

As we checked you were already in contact with our support team related to your concern/query and required information/details were shared with you against communication Ref No. YA: 27007517. For further assistance kindly write back on the same email thread for our team to check and assist you better.

Regards,
Yatra Care

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Hi, i had booked my tickets from yatra dated 20 Apr 2020 costing Rs2232. Due to lock down, the Air India flight was cancelled. I had checked with the airlines, and they confirmed to refund the entire amount once Yatra raises the request.
I have been chasinng Yatra customer care to take action on the same but nothing is being done and i am not getting any reply from Yatra.com.

Booking Reference: Z9HQB
Air India ticket:[protected]

Regards,
Manju

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2021

Yatra Online / YatraTrip.in Customer Care's response Dear Akhil,

Greetings from Yatra.com!

We would want to inform you that your refund request application has been already raised with the airline under RA no.[protected]. We would request you to kindly wait for 30-35 working days or more for the airline to authorized the RA for the refund.

Regards
Yatra Care

Mar 11, 2021

Updated by Akhil Bhattar Hi, till now i have not received the refund. Can you please update on the same?

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Address: Om Sai Nagar, mauda, dist. Nagpur, 441104

Hello yatra,
I am Rohit Chaurasiya my login number is [protected], today evening I booked my flight from Nagpur to Pune and for that I have paid 3303 Rs. But i haven't received any ticket and i can't see any booking data in my booking option. I am uploading screenshots for your reference please look into this and do the needful.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 21, 2021

Verified Support

Dear Rohit,

Greetings from Yatra.com!

Please accept our sincere apologies for the inconvenience caused to you.

This is in reference to your query under booking reference number[protected]

We would like to inform you that your amount of INR 3303 is auto refunded from our end in the same mode of payment through which you have made the booking.

Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account.

Thank you for your patience and cooperation.

Regards,
Yatra Care

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Booking number[protected], yatra emailed me that refund has been already processed and the amount 28261.0 Rupees will get transfer to my bank account. But still the amount is not credited to my bank account, even various times I checked with Bank officers as well. There is no thread of the refund under Bank Transaction ID [protected] which yatra has provided to me. It's a pathetic process now to get my own money. Please help asap.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 18, 2021

Verified Support

Dear Anuradha,

Greetings from Yatra.com!

We regret the inconvenience caused. We would request you to kindly share with us your Yatra booking number for us to check and assist you.

Regards
Yatra Care

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Dear concern,

We tried to cancel our flight tickets reference no.[protected],[protected],[protected],[protected].

By using our Yatra login but it is not working so we cancelled the tickets directly from airlines. Now our refund will be done by your side so please let me know the duration of processing refund.

I tried every link as well as your website but nothing is working there is no one to answer my queries. I feel like I m stuck in a very bad services.
It is a worst experience with Yatra.com.
If possible, please provide me a contact number from where I can get all the details and status update.

Thank you

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 15, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 15, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care

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I booked flight ticket from yatra.com for nag to blr. Money got deducted from my account but my ticket is not confirmed.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 16, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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Website: Yatra.com

I have booked flight ticket from nagpur to Bangalore but i have not received any confirmation regarding that and money has been deducted from my account.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 16, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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I as trying to book bus ticket on 4 th jan 221 from mount abu to jaipur, i made payment through google pay but no ticket was generated.
till now amount has not been refunded even i have mailed yatra 5-6 times but no reply recieved.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 15, 2021

Verified Support

Dear Sudeep,

Greetings from Yatra.com!

We regret the inconvenience caused. We request you to send us the following information.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

sudeeppareek's [Complaint's author] reply, Jan 23, 2021

Date of Transaction-04.01.2021
Payment mode (Credit Card/Debit Card or net banking)-Google Pay
Bank Name- Google Pay/HDFC bank
Amount Charged-1546
Transaction reference provided by the bank-upi transaction id 100420104677
Email ID (Used while booking)- [email protected]

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 15, 2021

Verified Support

Dear Sudeep,

Greetings from Yatra.com!

We regret the inconvenience caused. We request you to send us the following information.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

sudeeppareek's [Complaint's author] reply, Jan 26, 2021

Date of Transaction-04.01.2021
Payment mode (Credit Card/Debit Card or net banking)-Google Pay
Bank Name- Google Pay/HDFC bank
Amount Charged-1546
Transaction reference provided by the bank-upi transaction id 100420104677
Email ID (Used while booking)- [email protected]

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Hi,
I am Sumedha and I booked a ticket from Bhubaneshwar to Patna for traveling on 14/1/2021.I had booked it using the yatra application on 12/01/2021 and payment was made through Google pay. I have attached the transaction proof with this mail. The payment was successful but I didn't get any ticket confirmation from you through email or in the application. I also registered the complaint on the application and mailed yatra support but have not received any response so far. Request you to kindly call on my mobile number registered with yatra and process my refund at the earliest

Aug 12, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 15, 2021

Yatra Online / YatraTrip.in Customer Care's response Dear Sumedha,

Greetings from Yatra.com!

We regret the inconvenience caused. We would like to inform you that a refund of INR 6139.00 for your booking has been processed on 13 JAN 2021 which may take 2-7 working days to reflect in the original mode of payment. You will receive an email notification regarding the same.

Regards
Yatra Care

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Hi, I am Sumedha and I booked a tickey from Bhubaneshwar to Patna for traveling on 14/1/2021.I booked it using the yatra application on 12/07/2021 and payment was made through Google pay. I have attached the transaction proof with this mail. The payment was successful but I didn't get any ticket confirmation from you through email or in the application. I also registered the complaint on the application and mailed to yatra support also but have not received any response so far. Request you to kindly call on my registered mobile number with yatra and process my refund at the earliest.

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My Yatra bus payment by Freecharge failed on 11/1/2021 for Shyamoli bus from Durgapur to Kolkata scheduled to depart at 8.30am on 13/1/2021 whereas money was deducted but tickets were not booked. Passenger Aniruddha ghosh
MODE OF PAYMENT FREECHARGE
AMOUNT RS 349

Please check YATRA on 11-Jan-2021 (order id hjXlaxykATjbRd_01110121004214312282400_1WPIN1). from Freecharge below with regards to the transaction ID and refund the amount

Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 14, 2021

Verified Support

Hi Customer,

Greetings from Yatra.com!

We regret the inconvenience caused. We would request you to kindly share the email ID used at the time of booking for us to check and assist you.

Regards
Yatra Care

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Address: Kotagiri

Yatra randomly listed my property without my consent, and they've charge 3x times the amount we charge for our hotel. This is so unfair, that people might look into it and they lose interest in our property. I have mailed them several times, yet they fail to respond, If there's any section on how I can file a case on Yatra let me know

Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 12, 2021

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share the email id, contact number and Property name to enable us to check the details and assist you. Regards, Yatra Care

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Address: Mycon Acropolis Flat No 103 Cyber Hills, Madhapur Hyderabad

Today I booked a ticket from Tirupati to Hyderabad on 13th. Actually I booked on 12th. Within a minute I tried to contact your people to cancel. As per Govt guidelines any ticket can cancelled within hour without cancelation charges. So please refund my total money. PNR PN9PVD

Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 11, 2021

Verified Support

Dear Vijaya,

Greetings from Yatra.com!

We regret the inconvenience caused. As checked the reservation history from our end and we would like to inform you that the booking has been confirmed as per the search made. We would like to inform you that in case of cancelation charges will be applicable as per the fare rule. Request you to kindly refer to the given link for the cancellation online. Please note online cancelation can be done up to 12 hrs prior to departure and will the airline directly up to 4 hours prior to departure.

Link: https://secure.yatra.com/manage-bookings/dashboard#/list

Regards
Yatra Care

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Dear Sir/Madam,
Please find in attachment the description, details and proof of the complaint in subject.
I hope your company will ( rather should already have done ), take necessary action to refund our money ASAP and finally put an end to this unfortunate episode and help you maintain a reputation that we thought you were worthy of at the time of booking the tickets through your site. Alas !!!
Please send your office address and phone number also.
Regards
Ruchira Mittal
[protected]

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My booking reference number is[protected] and transaction reference is INB/[protected]/PAYU.IN/ dated 09.01.2021.
Amount of Rs. 10064.00 has been debited from my account, however, booking status is shown as unsuccessful.

Please refund the amount as soon as possible, so that I can complete my booking. Please treat this as urgent.

Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 10, 2021

Verified Support

Dear Pankaj,

Greetings from Yatra.com!

We regret the inconvenience caused. We request you to send us the following information.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Please send us the above details along with your latest bank statement in PDF format.

Regards
Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 10, 2021

Verified Support

Dear Pankaj,

Greetings from Yatra.com!

We regret the inconvenience caused. We request you to send us the following information.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Please send us the above details along with your latest bank statement in PDF format.

Regards
Yatra Care

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[protected] and[protected] this PNR buses not found at pickup point and not even informed customer for cancelled tickets .

Aug 10, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Yatra Online / YatraTrip.in Customer Care's response Dear Shahid,

Greetings from Yatra.com!

As checked and found that under PNR[protected] the refund of INR 1875.00 has been processed from our end which may take 7-10 working days to reflect in the original mode of payment and under PNR[protected] we have forwarded your detials to our team to check with the bus operator regarding bus status. Request you to kindly allow us 48-72 working hrs.

Regards
Yatra Care

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Website: www.yatra.com

Hi,

I had make a hotel booking via yatra app. Money got deducted but the booking is not found on the app or on login. Fortunately I received a mail with booking reference number from yatra. But now when I want to cancel my booking I'm unable to do it because my booking can't be found, and I have written several mails to yatra and called them but to no avail.
I saw their social media and there are so many complaints with the same problem.
There is no way to contact them on call as it says send email or when you call it disconnects.
Our plans changed due to some medical emergency and now we're unable to cancel the booking and get back our money.

Please find the details attached.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Jan 09, 2021

Updated by Bags_Aatish Kindly cancel the above booking.

Awaiting your reply.

Thanks in advance.

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Dear yatra,

My name is lakshmi narayanan I booked chennai to coimbatore round trip tickets for 4 passengers for traveling on 20/1/2021. I booked the tickets using yatra application on 01/07/2021 and payment made through Google pay. I have attached the transaction proof with this mail. After payment is done I didn't get any tickets confirmation from you through email or in the application. I felt really coz I have booked tickets before thrice in the same application. I also registered the complaint in the application 6 hours ago but no response. So kindly call to my register mobile number [protected] and let me know. It's a huge money I used to book and it's a emergency trip so kindly do the needful.

Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Jan 08, 2021

Updated by Lakshman Nickl Dear yatra,

My name is lakshmi narayanan I booked chennai to coimbatore round trip tickets for 4 passengers for traveling on 20/1/2021. I booked the tickets using yatra application on 01/07/2021 and payment made through Google pay. I have attached the transaction proof with this mail. After payment is done I didn't get any tickets confirmation from you through email or in the application. I felt really coz I have booked tickets before thrice in the same application. I also registered the complaint in the application 6 hours ago but no response. So kindly call to my register mobile number [protected] and let me know. It's a huge money I used to book and it's a emergency trip so kindly do the needful.

Verified Support

Jan 11, 2021

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would want to inform you that your refund of INR 21566 has been processed from our end on 8 Jan 2021. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care

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26910497 Is my compliant number it’s been almost 2 months now doing follow-up with customer care team.. Every time keep on telling it’s under process no resolution yet..

Aug 12, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2021

Yatra Online / YatraTrip.in Customer Care's response Dear Seenu,

Greetings from Yatra.com!

We regret the inconvenience caused. As checked and want to inform you that to avail the discount passenger needs to apply the promo code at the time of booking on the review page. As checked the same was not applied, Hence the booking is not eligible for a discount.

Regards
Yatra Care

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I have booked a stay in Royal sunderban wild resort through yatra
. Com making full payment but after calling the resort to confirm they are denying the booking. Mailing and calling to yatra is giving to reply.
Booking ref 'YA:26919003'

Aug 7, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 9, 2021

Verified Support

Hi, Greetings from Yatra.com! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. Regards, Yatra Care

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