Yatra Online / YatraTrip.in Complaints & Reviews

I had booked a domestic hotel from Yatra application and the booking was done on 14th December 2020 and for the date of check in was on 15th December 2020. The payment was taken from my bank account and it was paid but I dint get any confirmation messages or emails regarding the booking and I WANT THE REFUND BACK and I have also shared the invoice details below regarding the deduction. if this issue is not getting sorted I’m ready to file a higher level complain on the company...

Yatra has given me the most horrific experience in recent times. I used to trust this company so much. My money Rs.4655 was debited on 9th November but no ticket was booked. The bank has already provided my details that the money was credited to yatra account but Yatra people do not care to reply to the emails..or pick up the calls..or provide any resolution.They are frauding their customers.

Transaction date:9th nov
Email :[protected]@gmail.com
transaction id:[protected]
Amount Rs4655
Yatra VPA: yatra1.[protected]@axisbank

Facts of the flight booking
1. Booked a return flight to USA in Jan 2020, which got cancelled because of Covid19.

2. Flight Details : PNR : BVVTNB YATRA REFERENCE :[protected] PASSENGER : SUPRATIM BISWAS
EMIRATES AIRWAYS DATE OF BOOKING : Jan 2, 2020
Onward flight : May 14, 2020 # 04:30 # EK 501 Mumbai - Dubai; May14, 2020 # 09:55 # EK 229 Dubai - Seattle
Return flight : Jul 13, 2020 # 17:15 # EK 230 Seattle - Dubai; Jul 14, 2020 # 21:55 # EK 500 Dubai - Mumbai

3. My onward flight was cancelled by an email from emirates on March 26, 2020. Emirates asked me to contact my agent YATRA for travel voucher or refund.

4. Contacted YATRA by several emails without response. On 04/12/2020, email response from Yatra is appended below.
SUBJECT : RE:'YA:26688510' International Flights//YT38821106
Dear Mr Supratim Biswas,
Greetings from Yatra.com!
This is in reference to your under booking reference number [protected].
We would like to inform you that as per the updated circular of the Airline, you are eligible for the full refund.
However the K3, YR tax will be non refundable. Hence, request you to share your consent to claim the refund from the airline.
in case you require further assistance or clarification, please feel free to write us at [protected]@yatra.com. Alternatively, you can also respond on this e-mail.
Note: Please do not amend the subject line while replying.
Regards,
Team Yatra

5. After receiving this email have sent 5-6 emails asking for the exact amount of refund and the mode it will be made. But there has been no response to any of the emails.
6. THE COMPLAINT IS ABOUT THE LACK OF RESPONSE FROM YATRA AND INABILITY TO CONTACT THEM DIRECTLY THROUGH PHONE.

WOULD LIKE TO GET THE REFUND AS SOON AS POSSIBLE SINCE EMIRATES HAS AGREED TO REFUND

Hi,

Still not received refund. Called Yatra no. [protected].

Every time they are taking new details. new update.

No refund from last 3 months.

Hello sir,
I faced problem on 08 nov 2020, while duing transaction through pnb online internet banking the amount had been deducted from my pnb account, transaction sucessful twice, deducted money does not refund to my account, so i kindly request you please take a look at this issue and solve my problem as soon as possible.supporting documents have been attached along with this application..

Our booking reference no[protected]
GOA to Hyderabad
Date-09.12.2020
Bus was late for 4 hours
We have waited on road said location for 4 hours

We have asked to leave at outskirts of Patancheru (HyderaBAD

We spent around Rs.600 to reach Hyderabad

Refund of Rupees 600

We have lost hope on Yatra Trip because of paulo travels

I booked two flights on 5th and 6th Nov 2020 respectively and cancelled on the same day for which the refund has not been initiated yet. I have sent emails multiple times and already raise one complaint with no response from yatra. The reference number are[protected] and[protected]. I have lodged FIR also at the Cyber crime department.

We had made Indigo flight bookings for the first week of may 20 through Yatra.com. However due to Covid the flights were cancelled and on 11 Nov 20, Indigo has done full refund of booking to Yatra.com. Proof of refund is available on their website. However its been a month, we have not received any refund or response from Yatra.com. This is causing severe mental agony and we want to take stringent legal actions if not resolved.

My booking form Bikaner to Ahmadabad.
My booking reference is;:[protected]
Bus service is cancelled by operator.
Please give me my refund.

My booking from bikaner to Ahmadabad.
Booking Reference:[protected]
Bus service is cancelled by operator.
Please give me my refund.

I have booked 2 tickets from yatra.com for Rajampet to Hyderabad below are the PNR details
1) PNR C52UPP7Y
2) PNR C5GYUNCG

The bus was cancelled by operator due to rain

I did not get my refund till date .

check the attached copies for more details

I had booked 2 flights from yatra through their app. The flights were rescheduled by indigo airlines and I was entitled for full refund..the airlines credited full refund from their side and has asked to contact the agent flight was booked from...iv raised multiple complaints and mailed yatra but to no vain..it’s been more than 10 days but I’m still waiting for my refund..
The ref no of booking through yatra is[protected] and[protected]..
Please look into it and refund my amount immediately or else IL have to take up it with the consumer court because this is not the first time that yatra has done this to their customers.

I am very much upset.
I am getting only multiple mails. It will be processed with 2 to 7 days...amount be transferred to your account...…..

No one serious

I have booked hotel from yatra app using my UPI for Mysore on 13-15dec stay. I paid the money using my upi and money got deducted from the account but when I opened the app there is no confirmation happened for the same. Also there is no history shown for any failure or confirmation about the same booking. I called hotel staff but they told there is no booking made with respect to my name. Please help to check this. I used [protected]@stu.upes.ac.in and phone as: [protected]. I made booking using name Sagar Jain and got deducted total amount as 6884 rs. please find the screenshot for the above issue.

Hi,

I booked flights on 3rd Nov and 4th Nov from Yatra app and cancelled the flights on the same day. I got intimation email from Go Air and Indigo regarding the refund and also got the refund reference number from Yatra but the refund did not come yet. I have send 7-8 emails to Yatra support with no reply from them. Requesting you to kindly look into the matter.

Regards,
Aditya

Hello,
I had booked an IndiGo flight for 6th of December, 2020 using yatra website. The payment was done and the amount was debited from my respective account. However my booking was not confirmed on email or phone number neither did I receive any PNR as such case. I called up my bank to confirm whether the transaction was successful or not they confirmed that the transaction was successful from their end. I tried calling up YATRA'S customer care number it was of no use. I mailed them they replied me back with the automated mail. Kindly help me to take this issue to YATRA.

Dear Yatra On 30th Nov 2020 i booked flight tickets from BLR TO BOM/PNR:E4ZIGT
I tried to make payment of 4642 via phonepe but it showed pending for few minutes then i tried to make the payment this time amount was 4661 it was successful i received the tickets as well. But then after few seconds the first pending amount of 4642 got deducted. Booking Id:[protected]

Dear sir i booked a ticket from Jodhpur to raipur via delhi PNR TEYQIR my flight time is 15:45 from Jodhpur 16:55 reach delhi and 18:00 from delhi to raipur in vistara...but vistara change schedule of delhi to raipur flight from 18:00 to 16:25 but i rach delhi at 16:55 so i not able to attend flight so vistara cancelled my ticket and elegible me for full refund now my ticket is cancelled but...yatra.com have no customer care number and when i mail to them they said they have no information from vistara but actually the ticket is cancelled and they dont checking this and not providing me refund and not replying and mail help me

Hello,
I had booked a Spicejet flight for 23rd of December, 2020 using yatra website. The payment was done and the amount was debited from my respective account. However my booking was not confirmed neither did I receive any PNR as such case. I called up my bank to confirm whether the transaction was successful or not they confirmed that the transaction was successful from their end. I tried calling up YATRA'S customer care number it was of no use. I mailed them they replied me back with the automated mail. Kindly help me to take this issue to YATRA.

I tried booking flight tickets from hyd to Bangalore using Yatra mobile application. Money got transferred from bank account to Yatra bank account. However no ticket has been booked. I tried raising concern in Yatra and mailed them. Did not receive any response. Want my money refunded as early as possible.