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Updated: Oct 17, 2025
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Yatra Online / YatraTrip.in reviews & complaints page 37

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S
Shambhavi Togare
from Powai, Maharashtra
Dec 10, 2020
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We had made Indigo flight bookings for the first week of may 20 through Yatra.com. However due to Covid the flights were cancelled and on 11 Nov 20, Indigo has done full refund of booking to Yatra.com. Proof of refund is available on their website. However its been a month, we have not received any refund or response from Yatra.com. This is causing severe mental agony and we want to take stringent legal actions if not resolved.
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Yatra reference no. [protected], [protected], [protected], [protected]
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Yatra Online / YatraTrip.in Customer Care's response, Dec 11, 2020
Verified Support
Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
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    @manav
    Dec 8, 2020
    Resolved
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    Resolved

    My booking form Bikaner to Ahmadabad.
    My booking reference is;:[protected]
    Bus service is cancelled by operator.
    Please give me my refund.
    Aug 9, 2021
    Complaint marked as Resolved 
    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    View replies
    Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. Regards, Yatra Care
    Reply
    @manav's [Complaint's author] reply, Dec 10, 2020
    2011200085687
    Hi, Greetings from Yatra.com! As we checked you were already in contact with our support team related to your concern/query and team have requested to wait to check the status with operator. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
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      @
      @manav
      Dec 8, 2020
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      My booking from bikaner to Ahmadabad.
      Booking Reference:[protected]
      Bus service is cancelled by operator.
      Please give me my refund.
      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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        P
        Paleti Rama Prasad
        from Hyderabad, Telangana
        Dec 7, 2020
        Resolved
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        I have booked 2 tickets from yatra.com for Rajampet to Hyderabad below are the PNR details
        1) PNR C52UPP7Y
        2) PNR C5GYUNCG

        The bus was cancelled by operator due to rain

        I did not get my refund till date .

        check the attached copies for more details
        +2 photos
        Aug 9, 2021
        Complaint marked as Resolved 
        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        View replies
        Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
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          N
          Nea’s
          from Powai, Maharashtra
          Dec 7, 2020
          Resolved
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          Resolved

          I had booked 2 flights from yatra through their app. The flights were rescheduled by indigo airlines and I was entitled for full refund..the airlines credited full refund from their side and has asked to contact the agent flight was booked from...iv raised multiple complaints and mailed yatra but to no vain..it’s been more than 10 days but I’m still waiting for my refund..
          The ref no of booking through yatra is[protected] and[protected]..
          Please look into it and refund my amount immediately or else IL have to take up it with the consumer court because this is not the first time that yatra has done this to their customers.
          +2 photos
          Aug 12, 2021
          Complaint marked as Resolved 
          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
          Verified Support
          Dec 10, 2020
          Yatra Online / YatraTrip.in Customer Care's response           Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience. Regards, Yatra Care
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            M
            mabhyankar
            Dec 5, 2020
            Resolved
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            Resolved

            I am very much upset.
            I am getting only multiple mails. It will be processed with 2 to 7 days...amount be transferred to your account...…..

            No one serious
            Aug 9, 2021
            Complaint marked as Resolved 
            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
            View replies
            Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
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              S
              sr2010sj
              Dec 4, 2020
              Resolved
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              I have booked hotel from yatra app using my UPI for Mysore on 13-15dec stay. I paid the money using my upi and money got deducted from the account but when I opened the app there is no confirmation happened for the same. Also there is no history shown for any failure or confirmation about the same booking. I called hotel staff but they told there is no booking made with respect to my name. Please help to check this. I used [protected]@stu.upes.ac.in and phone as: [protected]. I made booking using name Sagar Jain and got deducted total amount as 6884 rs. please find the screenshot for the above issue.
              +1 photos
              Aug 11, 2021
              Complaint marked as Resolved 
              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
              Dec 08, 2020
              Updated by sr2010sj               Still didn’t got any response from yatra customer service for this issue. Can someone suggest me what should I do now? I already called them but they are closed due to COVID and I also escalated to the management but they are also sleeping nothing positive reply came from their end too. Please help me on this I am facing a lot in this matter. Any help would be appropriate thanks..
              Verified Support
              Dec 10, 2020
              Yatra Online / YatraTrip.in Customer Care's response               Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience. Regards, Yatra Care
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                A
                Aditya Kachru (US - ADVS)
                from Powai, Maharashtra
                Dec 3, 2020
                Resolved
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                Address: Gurugram

                Hi,

                I booked flights on 3rd Nov and 4th Nov from Yatra app and cancelled the flights on the same day. I got intimation email from Go Air and Indigo regarding the refund and also got the refund reference number from Yatra but the refund did not come yet. I have send 7-8 emails to Yatra support with no reply from them. Requesting you to kindly look into the matter.

                Regards,
                Aditya
                +2 photos
                Aug 12, 2021
                Complaint marked as Resolved 
                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                Verified Support
                Dec 11, 2020
                Yatra Online / YatraTrip.in Customer Care's response                 Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded your concern to our team, they would have the details checked and process the refund. Kindly allow us 5-7 working days. Request your patience in the interim. Regards, Yatra Care
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                  S
                  Sattaru Uha
                  from Powai, Maharashtra
                  Dec 2, 2020
                  Resolved
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                  Resolved

                  Hello,
                  I had booked an IndiGo flight for 6th of December, 2020 using yatra website. The payment was done and the amount was debited from my respective account. However my booking was not confirmed on email or phone number neither did I receive any PNR as such case. I called up my bank to confirm whether the transaction was successful or not they confirmed that the transaction was successful from their end. I tried calling up YATRA'S customer care number it was of no use. I mailed them they replied me back with the automated mail. Kindly help me to take this issue to YATRA.
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 10, 2020
                  Yatra Online / YatraTrip.in Customer Care's response                   Hi, Greetings from Yatra.com! We would request you to kindly share your email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care
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                    A
                    Ashraf1706
                    from Powai, Maharashtra
                    Dec 1, 2020
                    Resolved
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                    Resolved

                    Address: b2/202,v2nd floor, marathon innova building,marathon nextgen complex, opp. peninsula corporate park, lower parel(west), mumbai- 400013
                    Website: Yatra.com

                    Dear Yatra On 30th Nov 2020 i booked flight tickets from BLR TO BOM/PNR:E4ZIGT
                    I tried to make payment of 4642 via phonepe but it showed pending for few minutes then i tried to make the payment this time amount was 4661 it was successful i received the tickets as well. But then after few seconds the first pending amount of 4642 got deducted. Booking Id:[protected]
                    +4 photos
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 10, 2020
                    Yatra Online / YatraTrip.in Customer Care's response                     Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 3-4 working days to further address your refund query and solicit your patience. Regards, Yatra Care
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                      T
                      Tarun77377
                      Nov 29, 2020
                      Resolved
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                      Dear sir i booked a ticket from Jodhpur to raipur via delhi PNR TEYQIR my flight time is 15:45 from Jodhpur 16:55 reach delhi and 18:00 from delhi to raipur in vistara...but vistara change schedule of delhi to raipur flight from 18:00 to 16:25 but i rach delhi at 16:55 so i not able to attend flight so vistara cancelled my ticket and elegible me for full refund now my ticket is cancelled but...yatra.com have no customer care number and when i mail to them they said they have no information from vistara but actually the ticket is cancelled and they dont checking this and not providing me refund and not replying and mail help me
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                      Nov 30, 2020
                      Updated by Tarun77377                       This mail also I received from vista about change and than when i talk with customer care of vistara they understand my problem and eligible me for full refund and cancel my ticket but yatra not refunding my booking amount and don’t accept that ticket cancel

                      Verified Support
                      Dec 10, 2020
                      Yatra Online / YatraTrip.in Customer Care's response                       Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 3-4 working days to further address your refund query and solicit your patience. Regards, Yatra Care
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                        A
                        Amishka22
                        from Powai, Maharashtra
                        Nov 29, 2020
                        Resolved
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                        Website: www.yatra.com

                        Hello,
                        I had booked a Spicejet flight for 23rd of December, 2020 using yatra website. The payment was done and the amount was debited from my respective account. However my booking was not confirmed neither did I receive any PNR as such case. I called up my bank to confirm whether the transaction was successful or not they confirmed that the transaction was successful from their end. I tried calling up YATRA'S customer care number it was of no use. I mailed them they replied me back with the automated mail. Kindly help me to take this issue to YATRA.
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 01, 2020
                        Yatra Online / YatraTrip.in Customer Care's response                         Hi, Greetings from Yatra.com! We would request you to kindly share your email id used while making the booking and amount debited to enable us to check the details and assist you. Regards, Yatra Care
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                          N
                          Nayana Hebbar
                          from Hyderabad, Telangana
                          Nov 29, 2020
                          Resolved
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                          Resolved

                          I tried booking flight tickets from hyd to Bangalore using Yatra mobile application. Money got transferred from bank account to Yatra bank account. However no ticket has been booked. I tried raising concern in Yatra and mailed them. Did not receive any response. Want my money refunded as early as possible.
                          +1 photos
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                          View replies
                          Hi, Greetings from Yatra.com! We would request you to kindly share your email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
                          Reply
                          Hi, Greetings from Yatra.com! We would request you to kindly share your email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
                          Reply
                          Hi, Greetings from Yatra.com! We would request you to kindly share your email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
                          Reply
                          Hi, Greetings from Yatra.com! We would request you to kindly share your email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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                            S
                            Soumyodeep Saha
                            Nov 29, 2020
                            Resolved
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                            Resolved

                            I have tried to book a flight ticket from Chennai to Durgapur for 25th Dec. The ticket was not booked but the amount of 3375 was deducted. Please resolve the issue and initiate a refund as soon as possible.
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                            View replies
                            Hi, Greetings from Yatra.com! We would request you to kindly share your email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
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                              M
                              MoosiSha
                              from Powai, Maharashtra
                              Nov 28, 2020
                              Resolved
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                              Resolved

                              Address: Yatra OnlinevPvt.Ltd
                              Website: yatra.com

                              I tried to book fight ticket for my family (two person+one infant) using yatra.com website on 27/11/2020. Unfortunately due to some technical reason booking was unsuccessfull and money was debited from my bank account. When i tried to contact their customer care they were not replying even for email.So i request this problem to be reached out to yatra team through consumer complaint means, so they do solve this asap
                              +1 photos
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 02, 2020
                              Yatra Online / YatraTrip.in Customer Care's response                               Hi, Greetings from Yatra.com! We would request you to kindly share your email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
                              Dec 02, 2020
                              Updated by MoosiSha                               my email id is :muhammedshafeekoh.[protected]@gmail.com
                              Verified Support
                              Dec 03, 2020
                              Yatra Online / YatraTrip.in Customer Care's response                               Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 4-5 working days to further address your refund query and solicit your patience. Regards, Yatra Care
                              View replies
                              My email id is : muhammedshafeekoh.[protected]@gmail.com
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                                P
                                Piupia Debnath
                                Nov 28, 2020
                                Resolved
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                                Resolved

                                Sir/madam,
                                I have booked tickets for my friends named thanish thangaraj and aslin vinisha Wilson at vistara but the flights are not confirmed but charges are deducted from my account. so how can I get my money back.please help.and please call me on my no.[protected].
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 01, 2020
                                Yatra Online / YatraTrip.in Customer Care's response                                 Hi, Greetings from Yatra.com! We would request you to kindly share your email id used while making the booking and amount debited to enable us to check the details and assist you. Regards, Yatra Care
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                                  A
                                  Aloke Banik
                                  Nov 27, 2020
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                                  Sir, hotel said my Booking is not showing in hotel screens, they want to pay charge again. Why should I give twice. Call me or call to hotel as soon as possibly.
                                  Help me .Thanks
                                  Show quoted text
                                  Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                  Nov 27, 2020
                                  Updated by Aloke Banik                                   Sir, hotel said my Booking is not showing in hotel screens, they want to pay charge again. Why should I give twice. Call me or call to hotel as soon as possibly.
                                  Help me .Thanks
                                  Show quoted text
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                                    L
                                    lajpatkurdiya
                                    from Delhi, Delhi
                                    Nov 27, 2020
                                    Resolved
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                                    Resolved

                                    Address: yatra.com
                                    Website: yatra.com

                                    I booked the Air India Flight in Feb 2020 for May 03rd from Delhi to Bangalore and due to Covid 19 flight got cancelled.

                                    Then I asked for my money back, Yatra.com said money is revered with my PNR, whenever I need ticket I would get it.

                                    Now, I need to the tickets so I have sent couple of email and created service request number. But no one is taking care of it now.

                                    My Money is block with them since Feb 2020.
                                    Neither I am getting my tickets nor my money back with interest. Since they are using my Money.

                                    Yatra.com SR#
                                    'YA:26483801' Air India - flight was cancelled due to CoVid19 lockdown
                                    'YA:26581691' Air India - flight was cancelled due to CoVid19 lockdown, please rebook as per given details
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                    View replies
                                    So far nobody contacted and no one responded on the tickets in last 10 days.
                                    Pathetic situation when there is no Contact Number Available to talk to them, only email where no one care about their customers.

                                    Very Poor Service... kind of mantel torture for the customers !!!

                                    Flight got canceled due to Covid 19 - Yatra.com is not responding about my money or tickets - Comment #3769188 - Image #0
                                    Reply
                                    Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
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                                      sarah21994
                                      from Noida, Uttar Pradesh
                                      Nov 26, 2020
                                      Resolved
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                                      Resolved

                                      I had booked a ticket from yatra.com which i then cancelled within 24 hours so the airline involved refunded me the entire amount. Yatra representatives told me it would maximum 15 days for the money to be refunded (website states 7-10 days). It has been 15 days and my money has not been refunded. The refund status page reads the same (refund initiated, check after 48 hours) for the past 10 days. Their customer care number is not reachable (it says the number does not exist) and they aren't replying to emails either. All attempts at contacting them even through their social media page has been in vain.
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                      Nov 26, 2020
                                      Updated by sarah21994                                       Details: Ref no:[protected]
                                      Verified Support
                                      Dec 02, 2020
                                      Yatra Online / YatraTrip.in Customer Care's response                                       Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
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                                        Kalpeshbdave
                                        from Powai, Maharashtra
                                        Nov 26, 2020
                                        Resolved
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                                        Resolved

                                        The mountain Villa owner not provided room, he told me we are taking yatra booking online you should contact yatra. I'm very frustrated about my tour plan, I tried many calls your customers care not received my calls.
                                        It's very disgusting, pls now so the process of refund
                                        +1 photos
                                        Aug 9, 2021
                                        Complaint marked as Resolved 
                                        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
                                        Nov 26, 2020
                                        Updated by Kalpeshbdave                                         Last 15 day I tried Customer care Yatra but not received my call & Not response any emails.

                                        FRAUD YATRA.COM
                                        Please don't book hotel & www.yatra.com, I have very terrible experience, I have book room thought the www.yatra.com & paid Rs. 3600 approx.
                                        But when we reach at Hotel they didn't provide room & told me we are not responsible for www.yatra.com booking. I'm very frustrated about my tour plan, I tried many calls at www.yatra.com customers care not received my calls.
                                        It's very disgusting. Very worst service by www.yatra.com & The Mountain Villa.
                                        Still I didn't get any response from yatra for refund.
                                        Plz use makemytrip.com very genuend & give support at the time.
                                        Nov 26, 2020
                                        Updated by Kalpeshbdave                                         FRAUD YATRA.COM
                                        Please don't book hotel & www.yatra.com, I have very terrible experience, I have book room thought the www.yatra.com & paid Rs. 3600 approx.
                                        But when we reach at Hotel they didn't provide room & told me we are not responsible for www.yatra.com booking. I'm very frustrated about my tour plan, I tried many calls at www.yatra.com customers care not received my calls.
                                        It's very disgusting. Very worst service by www.yatra.com & The Mountain Villa.
                                        Still I didn't get any response from yatra for refund.
                                        Plz use makemytrip.com very genuend & give support at the time.
                                        View replies
                                        Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
                                        Reply
                                        Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care
                                        Reply
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