Yatra Online / YatraTrip.in Complaints & Reviews

Dear sir / madam,

I am writing to you to raise an issue about: airline tickets and fares

The issue that i have experienced was: i booked 3 airline ticket from yatra.com, but due lockdown airline cancelled the flight. As per the supreme court order airline already refunded the amount yatra account, but yatra team is not returning the amount to me, it's almost 7 months over. If i send any mail to [protected]@yatra.com they are not replying back, and if i choose twitter and facebook to escalate this issue they are saying send it to [protected]@yatra.com. My reference number is[protected] & passenger email id is [protected]@yahoo.in

It occurred on: 4/04/2020

They needs to take immediate action to resolve this issue, i already sent bank details and blank check screen shot to transfer this amount to my account.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I had 2 flight booking for a flight on 23rd may and return in july from new delhi to san francisco. My flight was cancelled because of covid 19 outspread. I asked the agency to refund my amount. They took nearly 6 months in refunding my amount. Thru out this tenure of waiting i was always assured by the airline as well as yatra that i will be getting a full refund on my booking. But now when after 6 months i finally got my refund then there i can see the deductions being done in name of airline cancellation charges for k3 tax as non refundable and yatra convienience fees of 2887 (Thou in my booking this fees ia only 1399) but they charging me excess qnd looting me. Instead of compensating me with the interest on my amount which they withold with them for good 6 months. They are penalising me unnecessary. Please help me to get my full refund back along with bank interest loss on my money for 6 months.

I have booked an airline tickets using yatra.com (Booking id[protected]. The airline was spice jet. I have received a mail from spice jet that the flight got cancelled due to covid-19. Afterwards i have spken with spice jet agent over phone and they have agreed to make full refund of money. The same message i forwarded to yatra.com. But yatra had refunded the money after deducting convenience fee of rs 1200.

I am not getting any logic why convenience fee is deducted because i have not cancelled the flight. Its done by airline by themselves and they have fully refunded to yatra.com.

Due to covid my flights were cancelled during the month of May 2020. So I requested for the full refund. I booked the flights from Kol to Mumbai and from Mumbai to Kolkata from Yatra and was going for my father's treatment. Since I had to replan the treatment in Kolkata itself due to flight cancellation so I had requested for the refund. Indigo had refunded the money but Yatra is simply keeping the money with them and is only saying that the money has been refunded and closing my case again and again. I can't call Yatra as customer phone support is not working . Mail support is worst . My booking reference nos are[protected] and[protected]. I have already logged the call with yatra and given my card statement from 1st Sept till 5th Oct where I didn't get any refund from yatra. I am fed up with Yatra support now. Yatra is simply cheating their customers and keeping the money with them. I need someone to kindly help me with refund from Yatra.

I am trying to book flight ticket in Yatra.com, money has been deducted from my account but ticket was not booked, I am trying to contact customer care many times but they are not pick the call and I am write a mail to support @yatra.com, they are telling service manager will contact you shortly but 1 day is over they are not contacting me

Kindly solve this issue immediately

I have two complaints
1.the booking is not reflecting to use credit shell amount for booking
2.not able to use credit shell amount to book flight for new booking

I have booked a flight ticket(round trip) with Yatra booking reference number[protected]. Due to Corona virus pandemic both the to and fro tickets got cancelled by airlines. I am having few queries about my tickets and the refund process of my tickets. For that I have been sending multiple mails but Yatra Team is taking very long to respond and if at all they are responding, I am receiving wrong responses from them which is resulting in more confusion. Also about my return journey, the particular ticket has been cancelled by Airlines but in the Yatra website they have mentioned the ticket status as Completed which is again wrong(Attached the screenshot for this)

Its been a big headache for me because of the Yatra Teams unprofessional and irrelevant responses. They have only one medium of contact between the customer and their customer care which is through mail. They dont even allowing to contact through call or chat. Through mail I am receiving very late and wrong information as if they are reverting mails with out even reading or understanding the query. Please help me resolve this issue as these Unprofessional Yatra team is not at all ready to show some responsibility towards their customers.

Hi,
I booked a domestic flight through Yatra app 3 days back but did not receive any confirmation or tickets from them. My money has been deducted and not even refunded.
I am trying to reach out to yatra customer care but no success.

I booked a ticket to travel from Mumbai to kolkata on 3rd October 2020 through yatra through goair. I had booked a non-stop flight. Ticket sent by yatra also shows the same. However when I went to goair website to do web check in then I found out that that my flight is via varanasi. I tried reaching out to both yatra and goair but no-one answered the phones. I am feeling cheated. Would not have booked flight if I had known earlier that this was not an direct flight.

Sir, I have booked a ticket on 18 Sep 20 for that an amount of Rs 6154 is deducted but ticket not confirmed. I have emailed to yatra.com several times (as attached) but they yet not initiate any action. I have attached all the details of correspondence please do the strict action against the yatra.com to reverse my amount deducted. Booking ref number is[protected].
Thanks
Md Mahasin

PNR no - Q695VS - Prerna Mohatta, Virraj Mehta, from chennai to jaipur, dated 4/04/2020 was cancelled due to covid - we have not received the refunds still ??

PNR no - Z9VKHW - kunal mehta from chennai to jaipur, dated 4/04/2020 was cancelled due to covid - we have not received the refunds still . Have mailed them regularly every day from last 5 months

I was booking bus ticket from yatra but my transaction failed twice i waited 10 days but still not get any refund i mailed 10 times to yatra but no response from there also there is no option to call customer care my detailes are as follow -
date of transaction -19/09/2020
payment mode- mobikwik wallet
bank name - mobikwik wallet
amount charged - 1660
transaction id[protected]
email id - [protected]@gmail.com

I have booked tickets for journey from ahmedabad to hydrabad and return journey through above travel agency with indigo airlines for journey on 10/04 and 14/04/2020. Due to covid 19 flights have been cancelled. After making representation, before various authorities, indigo air lines has refunded full amount of refund and credited in agency's account the agency has refunded 50% amount in two tickets and remaining amount has been credited yaatra e cash user money. There are specific instructions from dgca to grant full amount of refund vide circular dated 22/05/2008 file no. 23-16 aed.
Booking reference no.[protected] rs. 5578/- refunded rs. 5574/- credited to e cash ref. No.[protected] rs. 8475/- refunded rs. 8276 credited to e cash booking ref no.[protected] rs. 7246/- stated to have been refunded, but not credited in my bank account rs. 12775/- credited to e cash.

Hello,

i booked three tickets from delhi to pune on Sun, Sep 20, 2020 at 12:51 PM, amount has been deducted but i did not get any confirmation. After that we try to contact with customer care of Yatra.com but number was not contactable.

Many times i sent email to them but still have not received any information. Where is my money, i want refund it back. Please help me, otherwise i am going to court.

Registered email id - info.[protected]@gmail.com
Mobile number- [protected]

I was booking a ticket on Yatra.com from Mumbai to Patna for 4th October 2020. Money got deducted but ticket didn't get booked. I was trying through the mobile app. of Yatra. Please confirm whether my ticket is booked or not. If not booked then please refund my money.

Paid through Google Pay.

Transaction ID - UPI[protected]

Yatra.com had promised to provide the refund for my pnr # x5frsb as spicejet already processed it and provided the amount to yatra so that can be refunded back to me... Yatra sent me on record a mail on 21st aug 2020, stating they are processing the refund of inr 25, 135 within next 7-10 working days... It is more than 2 months, me chasing this with [protected]@yatra.com, there are no replies and no money back in my credit card... This is highly unprofessional considering spicejet already provided you the money... This is unexpected behaviour and speaks loudly of yatra's business ethics.

Refund status of my cancelled flight from coimbatore to bangalore pnr:ad6ctd
Reference no:[protected].
My flight was cancelled by spice jet flight and they refunded it.. But my travel agency has not refunded still

I booked a flight af194 from paris to bangalore which is scheduled on 25th september. I intentionally upgraded myself from economy lite to economy standard.in economy standard they provide 1 checkin bag along with inflight meals all included. But when i got the ticket there was no mention of checkin bags and inflight meals. I did communicate to yatra many times but there was no substantial investigation of my issue. They simply closed my ticket. I have spent additional 130 euros in booking 2 checin luggages. I request a compentation of this. Iam not only financially harassed but also mentally harassed. I request complete refund of my ticket price which is 55000 inr.

Megha singh

Indigo provided me credit shell for two bookings. On indigo's page its showing its been refunded to yatra. But when i try to utilize my credit shell from yatra i am being prompts like credit shell retrived successfully and then its not directing to booking page to use the amount. After several mails to yatra support there has been no reply from their end.

We had booked the bus ticket on 12/09/2020
Bus faile
Our trip is canceled due to bus cancellation.
I have a week yet I have not received my refund
Booking reference[protected]
Bus Pnr as[protected]
Website yatra.com