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Yatra Online / YatraTrip.in Complaints & Reviews

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Updated: Mar 26, 2026

Complaints 2588

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Yatra Online / YatraTrip.in reviews & complaints page 42

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Address: Yatra.com Head Office Address: 1101, 11th Floor, Tower B, Unitech Cyber Park, Sector – 39, Gurgaon – 122001.

I had initsially revcedv a ecash amount of 10, 937 yata has deducted 900 rs wihtout any intimation it has my hard earned amount that is stuck in this ecash wallet and i cannot even transfer it to my bank account which i require the amount very badlly they have just taken the ampunt in their custody even when the airlines have refunded to them

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 18, 2020

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

L

lesterd88

from Hyderabad, Telangana

Sep 18, 2020

[protected] is the booking refrence

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 19, 2020

Verified Support

Hi, Greetings from Yatra.com! Your refund of INR 10037.00 has been processed from our end on 17 Sep 2020. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Please note the convenience fee charged at the time of booking is non-refundable. Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable. Thanks, Yatra Care

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Hi
I cancelled my flight from ranchi to pune which was on 27th of June, 2020.
Air Asia conveyed that refund has been done from their side...then why is it not yet processed to my bank account from your side.
PNR-J3TK3D

Aug 8, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 17, 2020

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience. Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable. Regards, Yatra Care

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I plan to journey from bikaner to hisar on 12 sep 2020 so i try to book 3 ticket from yatra andriod app. I go through normal booking procedure but ticket not booked and amount of 1750 is debited from my account
Please refund my amount

Sep 27, 2020

Complaint marked as Resolved

Finally I got my refund after 15 days Thank you

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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A

Amitgoyat

Sep 13, 2020

My id : [protected]@gmail.com
Mob : [protected]

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 15, 2020

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your email id used while making the booking to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 15, 2020

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 4-5 working days to further address your refund query and solicit your patience. Regards, Yatra Care

A

Amitgoyat

Sep 27, 2020

Finally i got my refund after 15 days
Thank you very much yatra

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Address: Bangalore

Website: Yatra.com

I m using yatra since a long time and I’m came up with a problem. I was booking the flight for the friend and at the time of the payment I have used the upi transfer. I have processed the fund from my bank account it’s been Send and the application redirected me to the payment page again since the amount is been completed from my bank it’s not a small amount it’s 31000/- since we trust the yatra I got this kind of the service..
My email:- [protected]@gmail.com
My mob number:- [protected]

I have composed this email of 20times since 3days
But no one is responsing to me
Every time they are marking as solved and closing my query.. it’s completed that that yatra.com took off my money..

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Sep 12, 2020

Updated by Ramesh2428 Every time they are marking my Compain as solved

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R

Ramesh2428

Sep 12, 2020

The upi transfer details

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 18, 2020

Verified Support

Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/details were shared with you against communication Ref No. YA: 26163812. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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Dear sir,

Bangalore

[protected]:15 pm

Indore

[protected]:10 pm

Pnr status : under process

Pnr: d15ipm

Partially refundable

Indore

[protected]:10 pm

Bangalore

[protected]:20 pm

Pnr status : cancelled

Pnr: ld7k2l

Partially refundable

I was only refunded partly of my travel which was cancelled by govt.

Both these travel were not undertaken due to the lock down and appreciate if you can please process the refund.

I was only refunded of rs. 2530.49 as against rs.6399.01

Bangalore indore
Adult x 1rs.2864
Fee & surcharges (Incl. Of taxes) rs.802
Indore bangalore
Adult x 1rs.1657
Fee & surcharges (Incl. Of taxes) rs.1621.01
(-) discount (-) rs.555
Totalrs.6399.01

Through debit | transaction id: [protected]

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 12, 2020

Verified Support

Dear John,

Greeting from Yatra.com!

We would like to inform you that at present we have not received any information regarding the full refund of your ( Air Asia ) flights from the airlines. Hence, we would request you to please share the refund confirmation email/document received from the airlines regarding the full refund for us to check and take it further.

Regards
Yatra Care

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Website: www.yatra.com

I have booked two flight tickets from pune to jharsuguda for the date of 26th of september 2020 and the booking done on 7th of september 2020.

My money rupees 12200 got deducted in yatra.com and ticket is not delivered neither any failed transaction, pending trasaction or any tranasaction no reflected. Even i did not received any mail or message on my registered mail/mobile no.

I tried to reach them out but their...

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Not resolved. I have not got my money back. Indigo booking reference qgn8ps upb9hh. Total amount refunded by indigo is rs. 2501 plus rs 4112 according to the confirmation mail sent by them. I have contacted indigo and they said it will be sent to the agent i booked the flight with i. E yatra. Please process it immediately.
Already more than a month. Yatra website says issue resolved, but i have not received any refund.

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 11, 2020

Verified Support

Dear Abhilash,

Greeting from Yatra.com!

We regret the inconvenience caused. As checked and found that both the PNR are canceled as per the airline cancelation charged. Please note that we have forwarded your details to our team to check and process the applicable refund. We would request you to kindly allow us 7-10 working days for the refund process.

Regards
Yatra Care

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We have booked flight from HDFC regalia where travel partner was Yatra on march 2020, due to covid flight got cancelled and airline refunded full amount to Yatra, but it's 5 month and Yatra haven't refunded back to us, they are not responding over mails, not reachable via phone, please help to get it resolved asap

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Address: Sector 20, Plot No. 272, 4th floor, Gulf Adiba, Gurugram, Haryana 122008

Website: yatra.com

On 01/09/2020 i booked a bus ticket on yatra.com for 02/09/2020 varanasi to delhi my booking reference number is[protected] my contact number is [protected] But bus was cancelled by bus operator & i try to get refunds from yatra.com but no solution given by site

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 5, 2020

Verified Support

Dear Munendra,

Greetings from Yatra.com!

We regret the inconvenience caused. We would request you to kindly share us your Yatra booking number for us to check and assist you further.

Regards
Yatra Care

M

Munendra pradhan

Sep 6, 2020

booking reference number[protected] and bus pnr number A5RC6YH4

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I tried booking a flight ticket from Kolkata to Jaipur for 6th September 2020 but the payment got deducted yet the ticket hasn't been sent by Yatra.com

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 4, 2020

Verified Support

Dear Parth,

Greetings from Yatra.com!

We regret the inconvenience caused. Kindly allow us time to go through the details and assist you, Request your patience in the interim.

Best Regards
Yatra Care

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My flight was cancelled by indigo airline on 21st march and they processed a full refund from their end (I have proof of that). But yatra.com (Travel agency) is holding this refund for more than 3 months.

Booking ref no[protected] for pnr redppl.

I have registered my complaints with yatra.com many times to get a resolution. But, yatra.com is holding the money and not giving the refund.

Whenever i am raising a complaint on their website, they are changing the status to resolved without giving any solution. It is mental harassment for me to follow up every day to get the refund.

Based on my experience, i will advise others also to avoid yatra.com for travel booking.

Aug 8, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience. Regards, Yatra Care

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Address: Sector 20, Plot No. 272, 4th floor, Gulf Adiba, Gurugram, Haryana 122008.

Website: www.yatra.com

Dear Sir, I was booking the bus ticket through said website and was paying through Amazon UPI on 15th August 2020. My money was deducted two times but the ticket was not booked. While raised query through mail support got an id YA:26033894 but after that till date no any response got from them. The transaction proof is attached herewith for your reference and requesting you to help for refund.

Aug 12, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund of INR 480.00 for your booking under Yatra reference number[protected]. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience. Regards, Yatra Care

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M

Mayank Akbari

Aug 31, 2020

Dear Sir thanks for your quick response but for your kind information I requested for total 960 RS(480*2) refund. I had paid third time via Debit card for bus ticket booking which you can verify in attached HDFC bank statement.

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Sir,
I booked ticket from yatra.com
Money was deducted but ticket was not confirmed.
It happens for the second time

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 29, 2020

Verified Support

Dear Amber,

Greetings from Yatra.com!

We regret the inconvenience you have gone through. Request you to kindly share us your email Id used at the time of booking and the amount charged from bank to enable us to assist you.

Regards
Yatra Care

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Address: Village +post bharpura

My ticket almost cancel airline and your website shows no amount refund

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 28, 2020

Verified Support

Dear Dheeraj,

Greetings from Yatra.com!

Request you to kindly share us the details of the issue you have faced along with your Yatra booking reference number and registered email ID to enable us to assist you.

Regards
Yatra Care

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Refund for booking ref no.[protected] has not been credited even after 3 months.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 27, 2020

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that as per the Airline refund process, we have raised the refund application ([protected]) with Airline for refund and it is pending from Airline. Once authorized and we received the refund from Airline, we would initiate the refund to you. Regards, Yatra Care

[email protected]'s [Complaint's author] reply, Sep 25, 2020

As per your above comments I have contacted Air India and they said they have refunded the full amount and also provided with the attached document. This is the last complain I am raising against my refund if not provide soon I will be forced to file an official complain in consumer court in jamshedpur.

R

[email protected]

Sep 11, 2020

As per your above comments I have contacted Air India and they said they have refunded the full amount and also provided with the attached document. This is the last complain I am raising against my refund if not provide soon I will be forced to file an official complain in consumer court in jamshedpur.

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Dear Sir,

I have booked the air ticket from Yatra App. i have received sms and communication that due to covid 19 / pandemic situation the amount will be in credit shell from both airlines till 28 feb 2021.

Details mentioned below
Spice Jet PNR number :UC8BMJ
GO AIr PNR Numnber :- BEP98B

Today i came to know from Spice Jet that refund was initiated from Yatra and a full amount of rs 9, 188/- has been credit to Yatra on 13th June 2020.

please confirm the following.

1. I have never asked for a refund of the amount. why it was initiated by you to spice jet for the refund.
2. When a refund of Rs 9, 188/- has been transferred to you by spice jet, why the amount has not been transferred to my account

3. What is the status of "Go Airlines" booking

Request you to please call me or reply me asap on the above points.

Your Regards

Rahat Ali Khan
[protected]

Aug 12, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your flight with Go Air has been cancelled by the Airline and they have protected your ticket and fare for future travel. You can do the re-booking through self-service on GoAir App/website goair.in under the “Manage Booking” option by using the booking reference (PNR) of your original booking. You can reschedule the travel for the same passenger for any sector without paying any rescheduling fee. However, fare difference if any will be applicable.
Also, we would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience. Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable. Regards, Yatra Care

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Dear Sir,

I have booked the air ticket from Yatra App. i have received sms and communication that due to covid 19 / pandemic situation the amount will be in credit shell from both airlines till 28 feb 2021.

Details mentioned below
Spice Jet PNR number :UC8BMJ
GO AIr PNR Numnber :- BEP98B

I came to know from Spice Jet that refund was initiated from Yatra portal and a full amount of rs 9, 188/- has been credit to Yatra on 13th June 2020.

1. I have never asked for a refund of the amount. why it was initiated by yatra to spice jet for the refund.
2. When a refund of Rs 9, 188/- has been transferred to you by spice jet, why the amount has not been transferred to my account

3. What is the status of "Go Airlines" booking

Request you to please call me or reply me asap on the above points.

Your Regards

Rahat Ali Khan
[protected]

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Address: Yatra.com

Website: Yatra.com

Initially we cancelled ticket to CHINA on May 19th.
Till 20th July they informed they filed with airlines but didn't received.

5th Aug i informed them, they got money from airlines on July 13 in full.

7th Aug yatra informed they will refund within 15 days.
booking reference number [protected]

Still no refund received.

Yatra is doing the trick to kill time, also they reply separately always breaking the mail chain.

Regards
Biplab

Sep 8, 2020

Complaint marked as Resolved

Thanks. Yatra paid back in my credit cards account.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 23, 2020

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

B

bipla49

from Pune, Maharashtra

Aug 31, 2020

- why they close complain?

Reference number already there. But yatra trying to cheat.

Again recived another. Email to delay payment.

There also reference of booking is there.

Regards

------- Forwarded message[protected]
From: Yatra.com
Date: Tue, 25 Aug, 2020, 16:34
Subject: RE:'YA:25025233' [protected]-My-Booking
To:

Dear Urna,

Greetings from Yatra.com!

This email is regarding your refund request under booking reference number [protected]

Please accept our sincere apologies for delay in refund.

We would like to inform you that a refund for your booking is being processed which may take 7-10 working days to reflect in the original mode of payment. You will receive an email notification regarding the same.

Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.

Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers.

We thank you for your patience and patronage.

Regards,
Rani Tiwari

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 2, 2020

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that your refund request is in queue from our end. You will receive the refund notification, once it is process from our end. Regards, Yatra Care

B

bipla49

from Pune, Maharashtra

Sep 8, 2020

Thanks. Payment received.

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Hello there
I was booking a ticket from Yatra.com travel agency yesterday at 9:57pm from Vadodara to Pune through its yatra.com android application. and when it came time to make the payment I made the payment through phonepe app having transaction I'd P2008202157398490988714 of ruppes ₹1050.the given payment has been transferred to respective travel company but my ticket was not booked.and the given amount has been deducted from my bank account.
So please consider my request.and please refund my amount.
My contact details [protected]

May 29, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! Your refund of INR 1050.00 has been processed from our end on 21 Aug 2020 under Yatra reference number[protected]. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care

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Airline has cancelled the flight and refunded full amount but Yatra has deducted 300 from that amount. In this pandemic time Yatra is harassing customers like this. When airline has not deducted any amount and refunded it fully why Yatra is deducting customer's hard earned money. They have illegally charging customers.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Sahil,

Greetings from Yatra.com!

Request you to kindly share your Yatra booking number for us to check and assist you.

Regards
Yatra Care

Aug 27, 2020

Updated by sahil.dhr Hi Team,

Please find the yatra reference no. [protected]

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S

sahil.dhr

Aug 22, 2020

Booking ID [protected]

Yatra Online / YatraTrip.in Customer Care's response, Aug 23, 2020

Verified Support

Dear Sahil,

Greetings from Yatra.com!

Thank you for sharing your details. As checked and want to inform you that Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search and seamless online booking experience to its customers and stays non-refundable in all situations.

Regards
Yatra Care

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