Yatra Online / YatraTrip.in Complaints & Reviews

We have booked flight from HDFC regalia where travel partner was Yatra on march 2020, due to covid flight got cancelled and airline refunded full amount to Yatra, but it's 5 month and Yatra haven't refunded back to us, they are not responding over mails, not reachable via phone, please help to get it resolved asap

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Address: Sector 20, Plot No. 272, 4th floor, Gulf Adiba, Gurugram, Haryana 122008

Website: yatra.com

On 01/09/2020 i booked a bus ticket on yatra.com for 02/09/2020 varanasi to delhi my booking reference number is[protected] my contact number is [protected] But bus was cancelled by bus operator & i try to get refunds from yatra.com but no solution given by site

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 5, 2020

Verified Support

Dear Munendra,

Greetings from Yatra.com!

We regret the inconvenience caused. We would request you to kindly share us your Yatra booking number for us to check and assist you further.

Regards
Yatra Care

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M

Munendra pradhan

Sep 6, 2020

booking reference number[protected] and bus pnr number A5RC6YH4

Book a bus ticket but bus was cancelled by bus operator but refunds is not credited in my account - Comment #3730419 - Image #0

Book a bus ticket but bus was cancelled by bus operator but refunds is not credited in my account - Comment #3730419 - Image #1

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I tried booking a flight ticket from Kolkata to Jaipur for 6th September 2020 but the payment got deducted yet the ticket hasn't been sent by Yatra.com

+1 photos

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 4, 2020

Verified Support

Dear Parth,

Greetings from Yatra.com!

We regret the inconvenience caused. Kindly allow us time to go through the details and assist you, Request your patience in the interim.

Best Regards
Yatra Care

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My flight was cancelled by indigo airline on 21st march and they processed a full refund from their end (I have proof of that). But yatra.com (Travel agency) is holding this refund for more than 3 months.

Booking ref no[protected] for pnr redppl.

I have registered my complaints with yatra.com many times to get a resolution. But, yatra.com is holding the money and not giving the refund.

Whenever i am raising a complaint on their website, they are changing the status to resolved without giving any solution. It is mental harassment for me to follow up every day to get the refund.

Based on my experience, i will advise others also to avoid yatra.com for travel booking.

+1 photos

Aug 8, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience. Regards, Yatra Care

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Address: Sector 20, Plot No. 272, 4th floor, Gulf Adiba, Gurugram, Haryana 122008.

Website: www.yatra.com

Dear Sir, I was booking the bus ticket through said website and was paying through Amazon UPI on 15th August 2020. My money was deducted two times but the ticket was not booked. While raised query through mail support got an id YA:26033894 but after that till date no any response got from them. The transaction proof is attached herewith for your reference and requesting you to help for refund.

+2 photos

Aug 12, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to our concerned team to initiate the refund of INR 480.00 for your booking under Yatra reference number[protected]. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience. Regards, Yatra Care

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M

Mayank Akbari

Aug 31, 2020

Dear Sir thanks for your quick response but for your kind information I requested for total 960 RS(480*2) refund. I had paid third time via Debit card for bus ticket booking which you can verify in attached HDFC bank statement.

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Sir,
I booked ticket from yatra.com
Money was deducted but ticket was not confirmed.
It happens for the second time

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 29, 2020

Verified Support

Dear Amber,

Greetings from Yatra.com!

We regret the inconvenience you have gone through. Request you to kindly share us your email Id used at the time of booking and the amount charged from bank to enable us to assist you.

Regards
Yatra Care

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Address: Village +post bharpura

My ticket almost cancel airline and your website shows no amount refund

Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 28, 2020

Verified Support

Dear Dheeraj,

Greetings from Yatra.com!

Request you to kindly share us the details of the issue you have faced along with your Yatra booking reference number and registered email ID to enable us to assist you.

Regards
Yatra Care

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Refund for booking ref no.[protected] has not been credited even after 3 months.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 27, 2020

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that as per the Airline refund process, we have raised the refund application ([protected]) with Airline for refund and it is pending from Airline. Once authorized and we received the refund from Airline, we would initiate the refund to you. Regards, Yatra Care

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[email protected]'s [Complaint's author] reply, Sep 25, 2020

As per your above comments I have contacted Air India and they said they have refunded the full amount and also provided with the attached document. This is the last complain I am raising against my refund if not provide soon I will be forced to file an official complain in consumer court in jamshedpur.

R

[email protected]

Sep 11, 2020

As per your above comments I have contacted Air India and they said they have refunded the full amount and also provided with the attached document. This is the last complain I am raising against my refund if not provide soon I will be forced to file an official complain in consumer court in jamshedpur.

refund not received for booking ref no. 2205200087268 - Comment #3733208 - Image #0

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Dear Sir,

I have booked the air ticket from Yatra App. i have received sms and communication that due to covid 19 / pandemic situation the amount will be in credit shell from both airlines till 28 feb 2021.

Details mentioned below
Spice Jet PNR number :UC8BMJ
GO AIr PNR Numnber :- BEP98B

Today i came to know from Spice Jet that refund was initiated from Yatra and a full amount of rs 9, 188/- has been credit to Yatra on 13th June 2020.

please confirm the following.

1. I have never asked for a refund of the amount. why it was initiated by you to spice jet for the refund.
2. When a refund of Rs 9, 188/- has been transferred to you by spice jet, why the amount has not been transferred to my account

3. What is the status of "Go Airlines" booking

Request you to please call me or reply me asap on the above points.

Your Regards

Rahat Ali Khan
[protected]

Aug 12, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your flight with Go Air has been cancelled by the Airline and they have protected your ticket and fare for future travel. You can do the re-booking through self-service on GoAir App/website goair.in under the “Manage Booking” option by using the booking reference (PNR) of your original booking. You can reschedule the travel for the same passenger for any sector without paying any rescheduling fee. However, fare difference if any will be applicable.
Also, we would like to inform you that we have forwarded the request to our concerned team to initiate the refund for your booking. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience. Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable. Regards, Yatra Care

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Dear Sir,

I have booked the air ticket from Yatra App. i have received sms and communication that due to covid 19 / pandemic situation the amount will be in credit shell from both airlines till 28 feb 2021.

Details mentioned below
Spice Jet PNR number :UC8BMJ
GO AIr PNR Numnber :- BEP98B

I came to know from Spice Jet that refund was initiated from Yatra portal and a full amount of rs 9, 188/- has been credit to Yatra on 13th June 2020.

1. I have never asked for a refund of the amount. why it was initiated by yatra to spice jet for the refund.
2. When a refund of Rs 9, 188/- has been transferred to you by spice jet, why the amount has not been transferred to my account

3. What is the status of "Go Airlines" booking

Request you to please call me or reply me asap on the above points.

Your Regards

Rahat Ali Khan
[protected]

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Address: Yatra.com

Website: Yatra.com

Initially we cancelled ticket to CHINA on May 19th.
Till 20th July they informed they filed with airlines but didn't received.

5th Aug i informed them, they got money from airlines on July 13 in full.

7th Aug yatra informed they will refund within 15 days.
booking reference number [protected]

Still no refund received.

Yatra is doing the trick to kill time, also they reply separately always breaking the mail chain.

Regards
Biplab

Sep 8, 2020

Complaint marked as Resolved

Thanks. Yatra paid back in my credit cards account.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 23, 2020

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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B

bipla49

from Pune, Maharashtra

Aug 31, 2020

- why they close complain?

Reference number already there. But yatra trying to cheat.

Again recived another. Email to delay payment.

There also reference of booking is there.

Regards

------- Forwarded message[protected]
From: Yatra.com
Date: Tue, 25 Aug, 2020, 16:34
Subject: RE:'YA:25025233' [protected]-My-Booking
To:

Dear Urna,

Greetings from Yatra.com!

This email is regarding your refund request under booking reference number [protected]

Please accept our sincere apologies for delay in refund.

We would like to inform you that a refund for your booking is being processed which may take 7-10 working days to reflect in the original mode of payment. You will receive an email notification regarding the same.

Disclaimer: Promotional Discount, Yatra Convenience fee & Insurance charges are non-refundable.

Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search, and seamless online booking experience to its customers.

We thank you for your patience and patronage.

Regards,
Rani Tiwari

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Sep 2, 2020

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that your refund request is in queue from our end. You will receive the refund notification, once it is process from our end. Regards, Yatra Care

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B

bipla49

from Pune, Maharashtra

Sep 8, 2020

Thanks. Payment received.

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Hello there
I was booking a ticket from Yatra.com travel agency yesterday at 9:57pm from Vadodara to Pune through its yatra.com android application. and when it came time to make the payment I made the payment through phonepe app having transaction I'd P2008202157398490988714 of ruppes ₹1050.the given payment has been transferred to respective travel company but my ticket was not booked.and the given amount has been deducted from my bank account.
So please consider my request.and please refund my amount.
My contact details [protected]

+1 photos

May 29, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! Your refund of INR 1050.00 has been processed from our end on 21 Aug 2020 under Yatra reference number[protected]. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care

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Airline has cancelled the flight and refunded full amount but Yatra has deducted 300 from that amount. In this pandemic time Yatra is harassing customers like this. When airline has not deducted any amount and refunded it fully why Yatra is deducting customer's hard earned money. They have illegally charging customers.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Sahil,

Greetings from Yatra.com!

Request you to kindly share your Yatra booking number for us to check and assist you.

Regards
Yatra Care

Aug 27, 2020

Updated by sahil.dhr Hi Team,

Please find the yatra reference no. [protected]

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S

sahil.dhr

Aug 22, 2020

Booking ID [protected]

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Yatra Online / YatraTrip.in Customer Care's response, Aug 23, 2020

Verified Support

Dear Sahil,

Greetings from Yatra.com!

Thank you for sharing your details. As checked and want to inform you that Yatra charges a non-refundable online convenience fee at the time of booking for providing multiple travel options, intelligent search and seamless online booking experience to its customers and stays non-refundable in all situations.

Regards
Yatra Care

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This is sumanta samal, mob# [protected]. Booking reference#[protected].

Indigo: pnr-ym44tg, my flight 6e 6376 from amd to ccu on 22aug2020 is cancelled by airline due to covid-19 travel restrictions. But i didn't received any refund from yatra.

So please need to verify and process my refund as soon as possible. Then i will reschedule alternate flight.

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I booked two tickets from chandigarh to srinagar for dated 10th april 20 from yatra with reference number [protected] and pnr xj26fz. The flight got cancelled due to nationwide lockdown. I requested yatra to refund the money but they told me that it is not possible as airlines are not refunding the money. Airlines are creating credit shell to use the fund for upcoming travel. But i did not found any indigo flight from chandigarh to srinagar. Then i contacted indigo airline for refund as i was not able to use credit shell. Then they become agree for refund and airline refunded the money on 1st july 20. I have been following with yatra team since 1st july 20 for refund but they have refunded the money yet. 48 days are not a small time to process the refund if they really want to refund the money to customers.

Aug 11, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Aug 17, 2020

Updated by Goldi Madaan After a lot of follow-up, YATRA is not refunding the money.

Verified Support

Aug 26, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As per records, your booking has been cancelled and Indigo Airline has credit the amount of INR 1438.00 as a credit shell under Customers current PNR (hence no money will be refunded to original mode of payment). The credit shell will be utilized to create a new booking for same passengers. The fare difference will be applicable (If any). Also, we would like to inform you that we have forwarded the request to our concerned team to initiate the refund of INR 1460.00 for your booking. We would request you to please allow us 5-7 working days to further address your refund query and solicit your patience.Regards, Yatra Care

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Address: anand

Sir
My bus ticket are done date 31 july 2020

Yatra app in not show in my ticket i want cancel. I try many time customer care but not connect.
And i call bus oprator my tickets are cancel but bus oprator refuse cancel my ticket.
I many try email on yatra but not responce
Total amount = 1995/-

Bus oprator = shree nath travels ac - sleeper.
Online bus ticket app= yatra.com
Pnr =[protected]
Boking id[protected]
Passenger name= ram narayan kumhar
Madhu kummhar
Seat no l5 and l6
Time departure time 9.00 pm

Anand to ajmer

Regards
Ram narayan kumhar
Your customer

+1 photos

Aug 13, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded your concern to the respective vendor to check the status and would update you, once we have received the update from team. Request your patience in the interim. Regards, Yatra Care

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Address: anand

Sir
my bus ticket are done date 29 july 2020
bus oprator are call me at 2.oo pm your bus are cancel due to some problem.
then bus oprator not refund my rupees. i try call many time but not responce for refund mony Rs. 1250
Then i try yatra customer care but not connet call.

BUS oprator = Mewara travels
online bus ticket app= yatra.com
PNR =[protected]
passenger Name= RAM NARAYAN KUMHAR
MADHU KUMMHAR
Seat no 8 and H
time departure = 8.15 pm

Regards
RAM NARAYAN KUMHAR
YOUR Customer

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Website: www.yatra.com

Dear sir/mam
It’s me pratap narayan mishra
My flight was cancelled because of covid-19 and immediately after receiving message from airlines, i applied for refund to airlines and to yatra also on first week of july.
Yatra told me to wait 30-45 days and it’s been already 2 and half months and everytime i call them they say sir more 30-45 days and give me some excuses like your ticket is revised ticket, your ticket is not open ticket, you didn’t apply for refund etc. Like this.
My friends who booked from same airlines but different booking site. And he cancelled ticket after me. But he got refund already on 20 july approximately. So it means it’s not airlines fault. It’s yatra’s fault. They are making excuses.
I am mentioning 3 yatra’s reference no. Because i booked those tickets from my bank account
Thats why i am claiming for those 3 tickets.
Please try to get me refund as soon as possible.
Otherwise i will move to court against yatra

[protected]
Pratap narayan mishra
Divya vaishnav

[protected]
Priyanshu gautam

[protected]
Shubham aggarwal

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 20, 2020

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 20, 2020

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 20, 2020

Verified Support

Hi, Greetings from Yatra.com! We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care

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P

pratap1550

Aug 23, 2020

[protected]
Pratap Narayan Mishra
Divya Vaishnav

[protected]
Shubham Aggarwal

[protected]
Priyanshu Gautam

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Address: Yatra.com

Hi, my name is ishak i booked cab kota to new delhi was on 11 aug 2020. As per t. C prebook amount 1076 rs debited my account but didn't get any cab confirmation. And didn't received any information from yatra. I raise complaint but no response. I need my money back. I attached details please look into it.

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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Aug 14, 2020

Updated by ishak_khan2 Account registration details.
ishak.[protected]@gmail.com
[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 19, 2020

Verified Support

Hi, Greetings from Yatra.com! Your refund of INR 1076.00 has been processed from our end on 16 Aug 2020. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Aug 19, 2020

Verified Support

Hi, Greetings from Yatra.com! Your refund of INR 1076.00 has been processed from our end on 16 Aug 2020. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Thanks, Yatra Care

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Address: D block,353/204,Sp sukhobristi, sapoorji, Newtown

Website: Yatra .com

I had booked two tickets malda to kolkata 7 august for 9august journey on yatra.com suddenly bus operator cancel the bus, until i have not refund money

Aug 14, 2020

Complaint marked as Resolved

My contact no.7980786107, refund money due to Bus cancel by the operators

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Yatra Online / YatraTrip.in Complaints & Reviews

File a complaint to Yatra Online / YatraTrip.in

Yatra Online / YatraTrip.in reviews & complaints page 42

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