Yatra Online / YatraTrip.in Complaints & Reviews

My reference number for the Bali package is YH5833876 which was supposed to commence from 28 March up till 06 April. For the same I had given 2 installments payment of total amount INR 1, 10, 788.
Foreseeing the situation of Covid-19 widespread i had taken up for the cancellation of the package on 6th March . The issue started there onwards, you took approximately 2 weeks time to resolve my query and kept forcing me to continue the travel by stating 'BALI IS SAFE'. However as per the reports by WHO, there were cases of Corona positive people being detected in Bali. Somewhere around 20th March, after wasting my precious time just by mailing you guys or holding on the customer care number, Mr Kanishk Bharti informed me that the refund will be given to me but INR 72, 674 after all deductions.

The deductions when checked included :-
Flight - 12, 508/-

Land + Hotel - 25, 606/-

Total Deduction - 38, 114/-

INR 38, 114/- deduction for getting the package cancelled just to keep me an my wife safe from the widepsread COVID-19.

INR 38, 114/- deduction for simply obeying the travel advisories issued by WHO, Ministry of Health and Welfare i.e. the Government of India.

ON 21 MAR BALI GOVERNMENT DENIED VISA ON ARRIVAL FACILITY TO ALL THE INCOMING PASSENGERS

SUBSEQUENTLY DGCA DID NOT APPROVE LANDING OF ANY INTERNATIONAL FLIGHT ON INDIAN SOIL.

Now the situation is that we are under a lockdown for next 21 days, a janta curfew prior on 22 March and all international and domestic flights disbanded.

Today, I received the refund amount of INR 72, 674 after all the deductions which should ideally have been waived off as it was A GLOBAL CAUSE COVID-19.

YOUR REPRESENTATIVES ARE GIVING ME THE LOGIC THAT SIR YOU RAISED THE QUERY ON 6TH MARCH THAT IS WHY THE DEDUCTIONS HAVE HAPPENED. THAT TIME CORONA WAS NOT PREDOMINANT.

Yatra.com are you guys sick, what do you want, should i have waited for all this while and then today should i get my package cancelled??????? should i have waited for people getting dead due to corona and they have cancelled my package. INR 38, 114/- is not a small amount. I am a serving officer of the Indian Air Force and very well understood the situation well before hand and acted as a responsible citizen of the country, by not proceeding to Bali.

A complaint on the same have been submitted against you on the Consumer Complaint forum https://www.consumercomplaints.in/yatra-online-yatratripin-refund-related-query-...⇄

Other than the Airline deductions, you are requested to look into the Land + Hotel deductions (which i never availed) and refund the mentioned amount as well. Being with the Ministry of Defence, i will seperately be taking up a case with the Tourism Ministry and DGCA as i am very sure that i am the only soul who is being harassed by your organisation.

Shame on you Yatra.com!!!

I have booked goair flight from patna to bangalore (G8-378) for sunday 22 march.
Airline pnr-k5j5ns. Name : meena devi. I have tried so much to contact customer care but unable to reach customer care. I booked through yatra app. But during cancellation showing refund of 2209. But i have paid 6000 approx at booking time and as go air flight is cancelled i want complete refund as flight is cancelled by go air.

I have cancelled flight from airline also. Airline initiated full refund. When i will get money back
As airline initiated complete refund so i should get complete refund.

Phone no : [protected]
Name : meena devi
Email i'd: [protected]@gmail.com

Booking reference number[protected]

Attached screenshot for airline refund processed

Hi Yatra,

I am extremely disappointed with your behaviour. I have booked my round trip using yatra app. I have cancelled one sided trip through airlines website but unable to receive that amount through yatra app.

Kindly refund my money otherwise I will go to consumer forum.

My amount:3513
My booking number:[protected]

This is to bring to your notice that consequent upon indigo cancelled their flight scheduled on 25.3.2020 for the pnr no. Jg31uf (Mumbai trivandrum and back), i have cancelled both the to and fro journey from mumbai.

Since i have booked the ticket through yatra, i request you to refund the same to my credit card (Sbi) no. (Sent to your mail) an amount of rs. 17286/- immediately.

In case you are not in a position to credit the above proceeds to sbi credit card (No. Given in the mail), kindly credit the proceeds to my icici bank account (Sent to mail viz [protected]@yatra.com) immediately. My mail id is [protected]@gmail.com

I have been calling yatra customer care number but none of the number is reachable. All the numbers are wrong. They are not replying to my mails. Their site is having temporary server issues from past 3 days and so i am not able to cancel my flights from their site and neither i can reach them through any medium. This so pathetic to behave like this in such an emergency situation. This is ao frustating as i feel so helpless.

I had booked a package for bali for which i ahad paid 1, 10, 000 inr to yatra. But due coronavirus and as per the government of india's ruling i cancelled the package to avoid any other migration to and from india. The refund amount which yatra promised of 72k is yet to be refunded plus 38k which they are deducting is completely illogical. It appears as if they want me to go bali and get infected. They should ideally refund the entire fare. Even bali has stopped visa on arrival so why should i pay for the loss that too 38k which is quite a heft amount.

Hi i am kanchita r asudani

I made two flight ticket bookings, first from bangalore to pune for 8th may and then from pune to bangalore for 25th may. Money has been deducted from my phonepe account. However, i have not received my tickets yet. Kindly send my tickets or refund my money now.

I have attached the transaction screenshot.

I have booked an airplane ticket from pune to new delhi on *-*-* at *:* time. The amount got deducted from my upi account but the ticket is not booked. There are no details regarding the tickets in the "my booking" section on the website as well.

I have proof of the money deducted from my upi account as well. I also contacted google pay and they confirmed me that the transaction from their end was successful.

This is highly unprofessional and unacceptable. They are making complete fools of the customers.

I need a full refund for my ticket.

I have booked flight for 21 mar from pune to dehradun, my amount debited but not got any confirmation for ticket booking.

Its urgent as i need to travel on 21 mar, please let me know is flight confirmed or not, also share the ticket number.

I choose payment mode phonepe and transaction successfull from there end.

Please assist as this is urgent.

I have booked my flight tickets from yatra.
My reference id is[protected], i was flying to and fro for maldives
But due to the corona outbreak all the airline companies have waived off the rescheduling or cancellation charges. Yatra has mentioned the same on their website but when you try to reschedule or cancel they are asking for regular rescheduling or cancellation fees.
After speaking and confirming with airlines i was informed that i can cancel without any fees but i need to do the same thru yatra.
Their customer service staff is not at all helpful as they ask you to email your concern, even after i have email multiple times i have not received any respond to my query and nor has any one got back.
Due to their negligence i cannot afford to waste my hard earn money, as i received no response i am now not able to cancel the tickets without any fee as the airline policy has changed but they are still willing to reschedule the tickets, but again i am in the same situation as there is no response from yatra. It is such a disgrace that during times of difficulty yatra has stopped communication and is not willing to help.
Can someone help?

I tried booking the tickets from HYD to PAT through Indigo 6E-763 scheduled on 20th March. The amount in Google pay got deducted but tickets were not booked. I booked the same ticket in 2nd attempt. I need to get the refund of amt. Rs. 6204/-
My email I'd is pooja.[protected]@gmail.com
Please get me in touch with a customer care executive where I can explain the case in a better way

1. I'm writing this mail to you to complain about irresponsible behavior of
Yatra towards its customer.
2. I had booked the following tickets on 08 jan 2020 from have also booked travel insurance from yatra on 10 jan 2020 for
Travel from india to france and back for myself and my wife. Details are as follows:-

*yatra ref number[protected]*
Pnr-u7zo8i

Ticket - 080-[protected]

2. However, i had sent a mail to yatra on 08 march to cancel/reschedule my
Trip view current uncertainty regarding international air travel view the
Widespread contagion of covid-19 coronavirus and cancellation of tourist
Visas to france. I got a mail back from yatra on 10 mar 2020 that *they
Will confirm on the same within 72 hours post confirming from
Airlines.* *however
I did not get any response from yatra till date even after 07 days.*

*3. *i took the initiative and approached the polish airline for the same,
On which airline agreed to reschedule my ticket however it has to be done
From respective travel agency i. E yatra (Reference correspondence
Attached). Thereby i forwaded the same correspondence to yatra also on 13
Mar 2020,
*however again to my shock i didn' t get any response from them even after
Four days. This show the purely carelessness on yatra' side to its
Customer. *

*4. I request your that neccessary action be intiated at your end and yatra
Be directed to sort the issue at the earliest as my hard earned money is
Involved in this case. And because of the carelessness on yatra i may loose
My entrire money even after agreement of the airlines for reschedule.*

*thanks and regards*

*sudeep*

* +91 [protected] *

Booking reference with yatra.com:[protected]Booked on 4th dec, 2019)
Mumbai to london (8th march 2020) and lon to mumbai (25th march, 2020), both qatar airways, refundable. We were three o[censored]s (Me, my wife and my daughter)

We landed in london on 8th, march, 2020. I had enabled international roaming on my phone.
In view of covid19 (Corona virus), and due to daily new advisories coming up, we decided to cut short the trip. To reschedule, tried to contact yatra.com, on 13th march, 2020, on help line no. (1860... And other such numbers from website, but couldnt reach any of them, as most of the times, phone could not get through). So went to app, logged in, lodged a request through their own portal, (For re scheduling of return flight to mumbai) - request id 24569405, on 13th march, 2020. There was no reply by 14th march, 2020 (And there is no reply as of today also, 18th march, 1:30 pm ist, as i write this complaint and the request is marked as 'open', i have taken screenshots). With covid19 rising, india making multiple restrictions, i couldnt rely on yatra (Time was running out) i contacted qatar airways directly on 14th march, 2020 and requested to re schedule my flight to 19th march, 2020. Initially they refused, saying i have to do this by contacting my agent (Yatra, in this case), but on requesting to talk to a higher authority there, and explaining that yatra is simply uncontactable after so many tries and not responding to requests as well, qatar airways helped me by re scheduling my london to mumbai flight to march 19, 2020, for no additional charge.

Then, on 16th march, 2020, around 7.30 pm ist (And 2:00 pm in edinburgh, where we were waiting for our train to london), i got news that indian govt. Will ban entry of passengers from the uk, eu and turkey, effective 18th march, 2020, 1200 gmt. This was a panic situation, as i had only a day left and my flight was for 19th march, so i needed to re schedule it immediately. I instantly tried yatra helpline, which as usual, was non contactable (Wanted to either reschedule the flight to 17th, or cancel and book some other flight, through yatra). After 15 minutes of waiting on phone, i managed to speak to qatar airways executive to request them to reschedule once more to 17th or cancel (If they couldnt), but they told me to do this only through agent (Yatra, in this case) and get a voucher which would be valid for future travel. Panic was building up as we had only a day left and we were now in train from edinburgh to london. Since yatra was un contactable, i had no choice but to book flight with some other airlines directly. As i was in train (I have train tickets to prove my travel), with fluctuating free wifi in the train there, and fluctuating 4g on my international roaming, booking online was not an option; immediately i contacted my friend in london, managed to send our passport images through whatsapp, and requested him to book online or via an agent. They did it promptly, and booked virgin atlantic flights, which cost me 1.72 lakhs (Total, for the three o[censored]s), for march 17, 2020, 10:10 am flight from london, which was amongst the cheapest at that point of time, as air india was booked out and only premium was available which was costlier than this, and british airways was costing upwards of 6l). By this virgin atlantic flight, we reached mumbai at 12.30 am on 18th march, 2020.

Even presently, since last two hours (10 am to almost 12.30), i am trying to call up yatra, to cancel the earlier flight (Scheduled for 19th march, 2020) and refund or give a voucher but no avail. According to rules, one has to cancel flight more than 48 hours prior, but what could i have done. My travel agent is not reachable. Airlines asks to do through them. And on 17th march, 2020, the whole day i was on flight, without any form of connectivity.

I am definitely considering legal options, but before that, i want to ask yatra to give me my refund for the return lon to mumbai flight, and because of their extremely poor service, being non contactable when needed (Lack of services) and also not replying at all when a request was lodged through their own portal after properly logging in (Request id[protected].in these 'extenuating circumstances', i definitely demand a renumeration for the charges i had to bear due to them and their lack of services (The charges i paid for the virgin atlantic flight). I have saved all screenshots of communication, and all the concerned tickets and proof.

So far, i had always travelled with yatra earlier, i am waiting for their reply for my faith in them to be assured.

This is in connection with ticket reference number[protected] booked with yatra. Its for flight booking to and from bangalore to london via dubai on 2nd april. I have been reaching out to yatra through several modes (Online portal, their support email i'd) and they are not responding for 3 days now. I am looking for immediate help to cancel the tickets and get the refund in lieu of covid-19 advisory to not travel to the uk.

Regards
Bhavin shah

Hello team,

My flight to bahrain via carrier air arabia was cancelled by the air lines on 7th march'20. I registered for a refund with yatra and was given complaint number 24478475 and ticket number 24474602 and told to wait for the refund and a callback. Since then we have been calling back the yatra to get an update on the complaint registered but no proper response is given by the representatives. We also registered a complaint on your website but no response till date. Please look into this and help us get a refund asap.

I booked flight ticket and they are showing it as unconfirmed..now i dont know whether money will back or not..they are not picking call..i lost my all other booking due to this..very very disappointed..for sure i will never use this platform in future...reference no[protected]. where i can lodge problem..please help me with this..i tried calling so many times there landline is not working..its getting disconnected automatically...now what to do i dont know..

I booked pune to bagdogra pnr no. Vkw4ww
And bagdogra to pune pnr no. Lit3rr
For 18 april and 25 april.
Due to corona outbreak in pune i want to cancel the tickets and want refund.
We are gome quarantined due to illness.
There is no mechanism for claiming refund and cancelling tickets.
Actually pnr vkw4ww is changed by indigo on their own. How can they change without concent???

I booked my tickets for[protected] from bangalore to bagdogra. While the transaction was successful (I paid through gpay) and money got deducted from my account but i haven’t received any ticket confirmation. I tried calling their customer care but either it is too busy or the number does not exist.
It is very urgent. Yatra can you please reply and sort it out soon and just send me my damn tickets.

All the airline companies have waived off rescheduling charges for corona outbreak. Yatra has mentioned same on their website but when you will try to reschedule they will ask for regular rescheduling charges on behalf of airline. Their customer care neither respond nor come back.in the end they will bring it down to last 3 days prior to departure and then you will not be eligible for zero charges on rescheduling.

Hi,

I called yatra customer care 5 times in last 3 days but not getting proper response. Every time they are saying i will get call back for rescheduling of flight. Now its less than 48 hours for my flight even now they are telling the same.

I booked the flight from stl to pnq for date 17th march, yatra ref num[protected]. Due to coronavirus outbreak airlines are waiving the reschedule fees but yatra guys still not aware about it? They just created
Request number 24596009 but not acting on it.

Thanks.