[Resolved] Yatra Online / Yatratrip.in — Air ticket | |||||
I booked an air ticket from bangalore to kolkata through yatra portal on 19/6/17. The booking reference no is[protected]. Yatrae have charged a convenience fee exactly same as that of ecash i earned by earlier bookings. So effectively i am not getting any advantage of ecash. Other service providers like goibigo do not charge any convenience fee. Can you resolve the issue. Was this information helpful? | |||||
Jul 21, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jun 20, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Prabir, We would want to inform you that e cash would only be redeemed as per its usage policy and as mentioned convenience fees has to be paid by the customer, same information was shown at the time of booking as well. We request you to visit our website to check our best available offers to book your flight. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com Regards, Yatra Care ! | |||||
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