[Resolved]  Yatra Online / Yatratrip.in — amount debited from bank account, no air ticket booking done

Address:	Valsad, Gujarat, 396191
Website:	Yatra.com

Dear sir,

I have booked an air ticket through yatra website on 19.12.2018 at 05:30pm. When i booked 1st time rs.4325/- was deduct from my account. But i din't received ticket at that time. Then i received a call from yatra call center that ur ticket is not confirmed & he insisted me to book again & said that the failure booking amount will be refunded with in 2 to 3 days.

But problem is that amount of rs.4325/- was deducted from my bank accountduring the transaction but no ticket booking took place. My transaction details are given below

Transaction id: 92s01574w0425753x.

Invoice id: [protected][protected]

I notified the yatra customer at this no-[protected] and they stated that the amount would be refunded back within 5-7 days. Now after numerous call and follow ups, nothing has materialised and the people at yatra have stopped replying to my messages. Though the amount is not huge, i believe duping the customers in such a manner is unethical and illegal.

I want the amount of rs.710, refund back in to my bank account.

Please look into the matter and get it resolved asap.

With regards,
Shashikant ray.
[protected].