[Resolved] Yatra Online / Yatratrip.in — Amount to be refunded to my SB a/c

Sumathibalaki

from Salem, Tamil Nadu

Address:	Gurgaon, Haryana
Website:	Yatra.com

Respected sir,
Iam SUMATHI from chennai, on 17th Feb I booked a ticket through yatra from my SB account. The actual amt is 3550/-
On 15th march I cancelled this booking and I received a refund confirmation message from yatra on 8th April 2017.
After the deduction the actual amount to be refunded is 1025/- but till now the refund amount has not been credited into my a/c. I kindly request to look into this issue and clear the problem.
Yatra ref no;[protected]
ARM NO; 743327470757074889336196
My an a/c mum [protected]

Thanks & regards
Sumathi. B
ION ACCOUNT HOLDER.

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May 24, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Sumathi,

Greetings from Yatra.com!

Regret the inconvenience caused. We are looking into your query and our team would respond at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care

Verified Support

Apr 23, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Sumathi,

Greetings from Yatra.com!

Your refund of INR-1025.00 has been processed from our end on 15 MAR 2017 under bank reference number “74332747075707488936196”. We would request you to contact the grievance cell of your Bank through which the payment was done to Yatra.com. Please provide them the above mentioned number to check the refund status. Incase Bank confirms you that the payment has not been received or refund is not processed from Yatra.com, We would request you to please share the written communication with us to take it forward with the bank.

Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist.

Best Regards,
Yatra Care !